Originally starting out as an addon to provide WHMCS support operators with the ability to track their watched tickets, our WHMCS Support Tickets Enhanced Addon has been revamped to include a host of other capabilities, and we’re still in the process of working more features in this. Here’s what the WHMCS Support Tickets Enhanced Addon does right now.
#1: Widget The widget allows for you to get a front page glimpse of all tickets which are assigned to you, watched by you, or open that need a reply
#2: Auto watch ticket The administrator can specify that tickets are auto-watched, on reply
#3: Auto assign ticket The administrator can specify that support agents are assigned the ticket upon reply.
#4: Auto unwatch ticket The system can be configured to unwatch your ticket on closure.
#5: Custom fields cleared on close Ticking this option will cause your ticket’s custom fields to be cleared on ticket closure. Since these aren’t encrypted (by default), this is a good option to have.
#6: Encrypted custom fields WHMCS does not encrypt custom ticket fields by default. This option allows for this.
The WHMCS Support Tickets Enhanced Addon is our first ticket related addon, and will only grow in usefulness over time. Purchase this addon now at the introductory price, and you’ll be ensured to receive the updated product at an incredibly reduced price
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The best place to start if you need help with a specific product is to contact the developer. All WHMCS Marketplace developers have both a website and support URL listed.
Initial public release Adding custom field encryption
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