Easy verification of your clients via PIN code. Client generate his supportpin at the customer panel and give the pin to your live chat or telephone supporter so they can identificate the customer and verify that it is a valid request. The PIN will expire after a given time frame.
At configuration you can specificate which employees have access to all generated pins. If an employee is not specificated he needs to use the search mask to check the pin.
If you are using WHMCS v6 or v7 you can make use of the new support PIN sidebar widget! At the module configuration you can exactly specificate on which pages the sidebar widget should appear.
The best place to start if you need help with a specific product is to contact the developer. All WHMCS Marketplace developers have both a website and support URL listed.
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Add a "Video Tutorials" section to your WHMCS menu, with your own Video Tutorials.