Tickets to "In Progress"

Tickets to "In Progress"

Developed By Deploymentcode

Compatible with WHMCS v7.8

Description

When a customer opens a ticket, it usually get read by the support very quickly. But - depending on the priority - the support request does not get immediately answered. It is tedious to always change the status manually and it can happen that you forget this.

The customer thinks that the ticket is not yet read at all and assumes that your support team is working so slowly. It is therefore a good thing to show the customer that his ticket is in processing and your support is working on an answer.

Let the ticket status change automatically to "In Progress" when your staff views the ticket!

When a customer opens or responds to a ticket, the ticket status get automatically changed to "In Progress" when your support team opens the support ticket.

Compatibility

Module does work with WHMCS v6 and v7, PHP 5 and PHP 7.

 

Reviews

5 stars
1
1
4 stars
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0
3 stars
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2 stars
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1 star
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Otak @otak9906

March 21, 2019 at 08:55:58 PM

Apart from the "automated salutation" module, which we use from the same developer, this one is also very helpful. The customer sees that we have read the ticket and my staff also knows that someone has opened it. A small but nice module.

  • 7 months ago

Version Compatibility


Compatible with WHMCS v7.8

Full Version Compatibility


  • All versions of WHMCS v7.8
  • All versions of WHMCS v7.7
  • All versions of WHMCS v7.6
  • All versions of WHMCS v7.5
  • All versions of WHMCS v7.4
  • Selected versions of WHMCS v7.3
        7.3.0
  • All versions of WHMCS v7.2
  • All versions of WHMCS v7.1
  • All versions of WHMCS v7.0
  • All versions of WHMCS v6.3
  • All versions of WHMCS v6.2
  • All versions of WHMCS v6.1
  • All versions of WHMCS v6.0

Support for this product

The best place to start if you need help with a specific product is to contact the developer. All WHMCS Marketplace developers have both a website and support URL listed.

Developed By Deploymentcode

Changelog

v1.2 Released August 4th, 2017

Latest Version


  • Public Release for purchasing

 

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