When a customer opens a ticket, it usually get read by the support very quickly. But - depending on the priority - the support request does not get immediately answered. It is tedious to always change the status manually and it can happen that you forget this.
The customer thinks that the ticket is not yet read at all and assumes that your support team is working so slowly. It is therefore a good thing to show the customer that his ticket is in processing and your support is working on an answer.
Let the ticket status change automatically to "In Progress" when your staff views the ticket!
When a customer opens or responds to a ticket, the ticket status get automatically changed to "In Progress" when your support team opens the support ticket.
Module does work with WHMCS v6 and higher and with PHP 5 and PHP 7.
The best place to start if you need help with a specific product is to contact the developer. All WHMCS Marketplace developers have both a website and support URL listed.
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Find a client with his PIN code & be sure that the request is legit.