Automated Salutation

Automated Salutation

Developed By Deploymentcode

Compatible with WHMCS v8.3

Make your ticket answers more personally with automated salutations

Customers love personal care, they do not just want to be a number in the system. With personal salutation in inquiries, your answer looks much more personal than if your salutation just is "Hello".

With this module the appropriate salutation get inserted automatically into the WHMCS ticket editor. Salutations can be defined for multiple languages. If a language is not defined, the module will use the defined fallback language.

Features:

  • Setup multi-language salutations
  • Module adds a salutation to existing tickets (admin reply)
  • Module adds a salutation when admin opens a new ticket (admin ticket creation)
  • Module detects from which contact / user the last reply was and adjusts the salutation accordingly. The salutation therefore always matches the person who last answered.
  • Support for gender detection via custom field (custom field is optional)
  • Language of the client can be detected on clients country or clients whmcs language
  • Fallback to default language if salutation of client's language is not configurated
  • Add Clients Firstname or Lastname to the salutation
  • Hard set language for specific clients via module admin page
  • No template changes necessary

The salutation is also displayed correctly for guest tickets and tickets from contacts.

 

Reviews

5 stars
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Otak @otak9906

March 21, 2019 at 08:53:50 PM

This module definitely makes everyday work easier. I always find it rather unprofessional when someone writes me without a personal address, so of course I do not want to appear that way myself. Thank you.

  • 2 years ago
  • Version Number 1.1

Version Compatibility


Compatible with WHMCS v8.3

Full Version Compatibility


  • Selected versions of WHMCS v8.3
        8.3.0
  • All versions of WHMCS v8.2
  • Selected versions of WHMCS v8.1
        8.1.0
  • Selected versions of WHMCS v8.0
        8.0.0 - 8.0.4
  • Selected versions of WHMCS v7.10
        7.10.0 - 7.10.1
  • All versions of WHMCS v7.9
  • All versions of WHMCS v7.8
  • All versions of WHMCS v7.7
  • All versions of WHMCS v7.6
  • All versions of WHMCS v7.5
  • All versions of WHMCS v7.4
  • Selected versions of WHMCS v7.3
        7.3.0
  • All versions of WHMCS v7.2
  • All versions of WHMCS v7.1
  • All versions of WHMCS v7.0
  • All versions of WHMCS v6.3
  • All versions of WHMCS v6.2
  • All versions of WHMCS v6.1
  • All versions of WHMCS v6.0

Support for this product

The best place to start if you need help with a specific product is to contact the developer. All WHMCS Marketplace developers have both a website and support URL listed.

Developed By Deploymentcode

Changelog

v1.2.0 Released May 24th, 2020

Latest Version


  • Feature: Support for named guest ticket greeting
  • Feature: Support for named ticket greeting which are created via a contact

 

Previous Versions


v1.1 Released August 27th, 2017

View/hide detailed changelog

  • Public Release

 

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