Customers love personal care, they do not just want to be a number in the system. With personal salutation in inquiries, your answer looks much more personal than if your salutation just is "Hello".
With this module the appropriate salutation get inserted automatically into the WHMCS ticket editor. Salutations can be defined for multiple languages. If a language is not defined, the module will use the defined fallback language.
The salutation is also displayed correctly for guest tickets and tickets from contacts.
The best place to start if you need help with a specific product is to contact the developer. All WHMCS Marketplace developers have both a website and support URL listed.
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Find a client with his PIN code & be sure that the request is legit.