Kayako For WHMCS

Kayako For WHMCS

Developed By ModulesGarden

Compatible with WHMCS v8.3

ModulesGarden Kayako For WHMCS has been developed to combine the potential of your system with a whole set of modern support attributes powered by Kayako. The module will free your customers from the hassle of direct logging in to Kayako altogether, empowering them to perform all basic operations on tickets within the known, visually unaltered confines of your WHMCS client area.

It is thanks to this neat integration that your customers will be able to submit tickets in any single department provided so far in Kayako, and manage them conveniently without ever again having to leave your website. You, at once, will be offered the capability to easily export the WHMCS client base along with both existing and newly opened tickets, as well as harmonize all provided responses between your system and the customer service platform. Based on this, your employees will be given the convenience of monitoring and handling any single ticket created in WHMCS straight from within the Kayako panel.

Forge stronger bonds with your clientele with the kind of mastery never acquired before. Pick up Kayako For WHMCS right off and turn your support teams into customer service rockstars!

Client Area Features:

  • Manage Existing Tickets
  • Open New Ticket In Chosen Department
  • Select Priority/Type/Related Service
  • Attach Files To Ticket
  • Reply And View Replies From Agents
  • View List Of Recent Tickets

Admin Area Features:

  • Configure And Test Server Connection
  • Define Available Support Departments
  • Define Available Ticket Types
  • Define Default Type For Exported Tickets
  • Define Field For Related Services
  • Define Ticket Status Colors
  • Manually Export To Kayako:
    • WHMCS Clients
    • WHMCS Tickets
  • Toggle Debug Mode

Integration:

  • Automatically Export To Kayako:
    • New Tickets
    • Clients On Tickets Creation
  • Synchronize Ticket Responses Between WHMCS And Kayako

General Info:

  • Requires Kayako Cloud-Based Platform
  • Custom Templates Support
  • Multi-Language Support
  • Supports PHP 7.2 Up To PHP 7.4
  • Supports WHMCS Themes "Six" And "Twenty-One"
  • Supports WHMCS V8.0 And Later
  • Easy Module Upgrade To Open Source Version

 

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Version Compatibility


Compatible with WHMCS v8.3

Full Version Compatibility


  • Selected versions of WHMCS v8.3
        8.3.0
  • All versions of WHMCS v8.2
  • All versions of WHMCS v8.1
  • All versions of WHMCS v8.0

Support for this product

The best place to start if you need help with a specific product is to contact the developer. All WHMCS Marketplace developers have both a website and support URL listed.

Developed By ModulesGarden

Changelog

v1.1.3 Released September 23rd, 2021

Latest Version


  • New Feature: WHMCS V8.3 support
  • Removed: Support for WHMCS V7.10 and previous
  • Bug Fix: Minor code corrections

 

Previous Versions


v1.1.2 Released July 9th, 2021

View/hide detailed changelog

  • New Feature: WHMCS V8.2 support
  • Removed: Support for PHP 7.1 version
  • Bug Fix: Assorted UI corrections mostly related to "Twenty-One" theme support
  • Bug Fix: Fixed problem with adding multiple attachments to a ticket

 

v1.1.1 Released April 26th, 2021

View/hide detailed changelog

  • New Feature: WHMCS V8.1 and "Twenty-One" theme support
  • Removed: Support for WHMCS V7.9 and previous
  • Bug Fix: If no "Allowed Types" for departments have been selected in the options, the opening tickets will work as prior to the 1.1.0 module version - case #71
  • Bug Fix: Minor code corrections

 

v1.1.0 Released October 21st, 2020

View/hide detailed changelog

  • New Feature: WHMCS V8.0 and PHP 7.4 support
  • New Feature: Departments support - create dropdown type custom fields with options in the Kayako panel and choose them for the module's ticket configuration to act as departments in the WHMCS client area - case #53
  • New Feature: Related service support - select a text type custom field from Kayako that will be used as an indicator in tickets to related services selected by clients
  • Improvement: Department names can now be translated via the language file - case #51
  • Improvement: Large images attached to tickets will be now properly scaled to the ticket window based on the "max-height" provided in the CSS file
  • Improvement: Added relevant notification for tickets that cannot be exported as they were created by the administrator
  • Improvement: Minor UI and language adjustments
  • Changed: When clicking on the client name in the addon module, you will be now redirected to the WHMCS client summary instead of its profile edition
  • Removed: Support for WHMCS V7.7 and previous
  • Removed: Support for PHP 7.0 and previous
  • Bug Fix: Fixed case where only up to 10 tickets were displayed for a client even when a client had a hundred of tickets assigned in Kayako - case #52
  • Bug Fix: Corrected jQuery errors displayed in the browser's console when previewing or creating a ticket from the client area
  • Bug Fix: Special characters will be now properly encoded and displayed for the exported tickets as well as client details in the Kayako panel
  • Bug Fix: Disabled departments in the Kayako panel will no longer be visible for the WHMCS users
  • Bug Fix: The change of the ticket's department assignment in the Kayako panel will be now applied in the WHMCS client area
  • Bug Fix: Solved problem when after updating WHMCS user details, clients might have lost access to their tickets
  • Bug Fix: Eliminated certain security issues
  • Bug Fix: Other code corrections

 

v1.0.5 Released March 31st, 2020

View/hide detailed changelog

  • New Feature: New Feature: WHMCS V7.10 support
  • Removed: Support for WHMCS V7.6 and previous
  • Bug Fix: Fixed problem related to the security issue

 

v1.0.4 Released September 24th, 2019

View/hide detailed changelog

  • New Feature: WHMCS V7.8 support
  • Removed: Support for WHMCS V7.5 and previous
  • Bug Fix: Module will no longer create new Kayako user account after the client's email address was changed in WHMCS
  • Bug Fix: Fixed problem with apostrophe character that was sent from WHMCS as "'" code to the Kayako panel

 

v1.0.3 Released March 1st, 2019

View/hide detailed changelog

  • New Feature: WHMCS V7.7 and PHP 7.3 support
  • Removed: Support for WHMCS V7.3 and previous
  • Bug Fix: Fixed problem with the clients export operation that might not have finished if there already was a duplicated client's email in the Kayako database - case #26
  • Bug Fix: Increased max execution time for "SynchronizationController" to avoid synchronization problems with databases with a large number of users - case #27
  • Bug Fix: Eliminated problem with a fatal error that might have occurred when opening a new ticket in a department, related to captcha changes in WHMCS - case #30

 

v1.0.2 Released April 13th, 2018

View/hide detailed changelog

  • New Feature: WHMCS V7.5 support
  • New Feature: PHP 7.1 and 7.2 support
  • Bug Fix: Introduced 'SynchronizationController' script to resolve issues related to the large base of already existing Kayako users

 

v1.0.1 Released March 12th, 2018

View/hide detailed changelog

  • Bug Fix: Resolved issue with the 'Not secure' warning caused by the inclusion of Google fonts over HTTP instead of HTTPS - case #21

 

v1.0.0 Released November 29th, 2017

View/hide detailed changelog

  • Stable Release

 

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