Ticket Feedback Mail Manager v2

Ticket Feedback Mail Manager v2

Developed By Deploymentcode

Compatible with WHMCS v8.0

If you send automatic ticket feedback mail when you close a ticket, in some situations you may not want to send the automated feedback request mail. Especially if you invite to give a feedback on public sites like Trustpilot.

The Ticket Feedback Manager gives you new ways to improve your reviews. Directly on the support ticket page you can exclude whole customers or single tickets from the ticket feedback mails, so that they are no longer invited to submit a review.

Two additional features allow you to further mitigate negative reviews - you can exclude tickets that are closed without an admin response from the feedback invitation and the rate-limit function gives you the opportunity to avoid flooding customers with feedback request mails. If a customer receives many invitations, your client might be annoyed by them. Furthermore, many tickets mean that the customer has many questions or problems, which may mean that they are dissatisfied.

Features

  • Stop the automatic WHMCS Ticket Feedback Mails depending on the ticket or customer
  • Rate limit ticket feedback mails
  • Option to not send feedback invitation if ticket was closed without admin response
  • AJAX driven & no template modifications needed

Free Trial

For all modules, a free trial is available. Click on the buy link on the top of the site to order. Please note the requirements for a free trial on the page.

Compatibility

The module does work with WHMCS v6.0 and above.

 

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Version Compatibility


Compatible with WHMCS v8.0

Full Version Compatibility


  • Selected versions of WHMCS v8.0
        8.0.0 - 8.0.2
  • All versions of WHMCS v7.10
  • All versions of WHMCS v7.9
  • All versions of WHMCS v7.8
  • All versions of WHMCS v7.7
  • All versions of WHMCS v7.6
  • All versions of WHMCS v7.5
  • All versions of WHMCS v7.4
  • Selected versions of WHMCS v7.3
        7.3.0
  • All versions of WHMCS v7.2
  • All versions of WHMCS v7.1
  • All versions of WHMCS v7.0
  • All versions of WHMCS v6.3
  • All versions of WHMCS v6.2
  • All versions of WHMCS v6.1
  • All versions of WHMCS v6.0

Support for this product

The best place to start if you need help with a specific product is to contact the developer. All WHMCS Marketplace developers have both a website and support URL listed.

Developed By Deploymentcode

Changelog

v1.3 Released August 11th, 2020

Latest Version


  • Public release

 

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