I've been working with TemplateGenie for several years now and they have been absolutely awesome!
Two things you want to look for in a company that provides products like this (outside of the quality of the product) is stability and longevity. Are they still going to be around one year from now? Two years from now? And you want to find out if they provide consistently high-quality support. On all these counts TemplateGenie rates 10 stars out of 5.
If you take a closer look at a lot of the WHMCS Marketplace plugins and themes you'll find out that many of them haven't been updated in years. Looking at the last update date is very important and you should always do that. I've seen things on WHMCS that haven't been updated in 4 years! But TemplateGenie is constantly updating and creating new themes and features. This one I'm reviewing here was updated just last month. And that's exactly what you want to see on any theme or plugin you're looking at.
Of course no one knows how long any company will be around, but over the last several years I've seen that Jack is totally committed to this company and putting out a high-quality product and giving it equally high-quality support. I feel very lucky that I found his TemplateGenie company three or four years ago when I first started using WHMCS and needed a theme for it. I'm still using that original theme. It's getting outdated now and Jack has promised to help me get a new theme up and running - with all my old content! Basically he's doing what smart business owners do to make sure their customers never even feel the need to go elsewhere.
On the themes, I'm amazed at how they're able to perfectly integrate every single WHMCS feature into them. You won't miss out on any WHMCS features using these themes. And they update them every time WHMCS adds new features. So you'll never have any downtime when you update WHMCS.
Jack is extremely courteous and friendly and never makes you feel like you're bothering him with support questions. And I've bothered him with a bunch and not one time has he ever gotten short with me or shown any irritation. He has always been very quick to respond and he really reads and understands your questions and responds accordingly.
It was a pleasant surprise seeing your review and such a detailed review at that! Thank you very much for sharing your review with the WHMCS community and from a personal stand-point it was very uplifting to read knowing that my focus isn't going unnoticed.
I look forward to continuing to provide you with the same quality support and products.
Thanks a lot,