This is an aptly named theme because it truly is stellar! The WordPress functionality makes it very easy to add content whenever you like, which has always been a huge problem with WHMCS. And brilliant design too!
If you've ever used themes for your site you know the actual design and functioning of the theme is only half the story. The other half is how well the company supports their products. And in this case, I've been working with Zomex, I think for about 10 years now, and Jack has always been there and continues to be there. Always very willing to help out in any way I've ever needed help. Words you never hear from Jack are, "I can't do that" or "I won't answer that question because it falls outside of what I do."! He always helps me out even when I ask him things that aren't directly related to his products and services. It's always a true pleasure to work with Jack and Zomex.
Wow what a fantastic review, thank you very much Jonathan.
I'm very happy to hear of your positive experience over the last 10 years. We (Zomex) and I (Jack) look forward to working with you over the next 10 years and beyond!
I've been working with TemplateGenie for several years now and they have been absolutely awesome!
Two things you want to look for in a company that provides products like this (outside of the quality of the product) is stability and longevity. Are they still going to be around one year from now? Two years from now? And you want to find out if they provide consistently high-quality support. On all these counts TemplateGenie rates 10 stars out of 5.
If you take a closer look at a lot of the WHMCS Marketplace plugins and themes you'll find out that many of them haven't been updated in years. Looking at the last update date is very important and you should always do that. I've seen things on WHMCS that haven't been updated in 4 years! But TemplateGenie is constantly updating and creating new themes and features. This one I'm reviewing here was updated just last month. And that's exactly what you want to see on any theme or plugin you're looking at.
Of course no one knows how long any company will be around, but over the last several years I've seen that Jack is totally committed to this company and putting out a high-quality product and giving it equally high-quality support. I feel very lucky that I found his TemplateGenie company three or four years ago when I first started using WHMCS and needed a theme for it. I'm still using that original theme. It's getting outdated now and Jack has promised to help me get a new theme up and running - with all my old content! Basically he's doing what smart business owners do to make sure their customers never even feel the need to go elsewhere.
On the themes, I'm amazed at how they're able to perfectly integrate every single WHMCS feature into them. You won't miss out on any WHMCS features using these themes. And they update them every time WHMCS adds new features. So you'll never have any downtime when you update WHMCS.
Jack is extremely courteous and friendly and never makes you feel like you're bothering him with support questions. And I've bothered him with a bunch and not one time has he ever gotten short with me or shown any irritation. He has always been very quick to respond and he really reads and understands your questions and responds accordingly.
It was a pleasant surprise seeing your review and such a detailed review at that! Thank you very much for sharing your review with the WHMCS community and from a personal stand-point it was very uplifting to read knowing that my focus isn't going unnoticed.
I look forward to continuing to provide you with the same quality support and products.
Thanks a lot,