Robert Davis
@hostmy1stweb

Activity

Acronis Backup Cloud Provisioning Module

January 13, 2017 at 01:43:05 AM

After installation we can't seem to get past this error:

AcronisBackupService / CreateAccount
Error: Cannot add the group to the system. [HTTP error code 400 ("400 Does not satisfy business rules.")]

and we are really not sure if our Acronis account is really setup for this module to work?

Update: Thanks Victor for your help, we have got our module working now. All is good!!

Victor Batraev @vbatraev

January 18, 2017 at 08:09:14 PM

Hi Robert,

Could you please make sure that:
1. you use the latest version of the module
2. that in server settings you set login from partner group, not from customer one.

If the problem persist, could you send me your login at vbatraev@acronis.com, we will check your account.
You can also contact Acronis support for assistance.

Best regards,
Victor Batraev

Owner@Acronis  
  • 2 years ago
  • Version Number 1.0.74
  • Edited

Acronis Backup Cloud Provisioning Module

July 22, 2016 at 02:12:17 AM

This module specifically the HOOK file in the folder [modules\servers\AcronisBackupService\] causes a error. See error: Fatal error: Cannot redeclare _debug() in /home/hostmyst/public_html/billing/whmcs/modules/registrars/realtimeregister/realtimeregister.php on line 85 Module

Victor Batraev @vbatraev

August 2, 2016 at 10:41:28 AM (Edited)

Hi Robert,

The issue is fixed in 1.0.49 version. Please upgrade the module.

Best regards,
Victor Batraev

Owner@Acronis  
  • 2 years ago
  • Version Number 1.0.43

Groups