Cancellation Ticket

Cancellation Ticket

Developed By WHMCS Services

Compatible with WHMCS v8.10

Get an exclusive 20% discount when ordering Cancellation Ticket

Use coupon code whmcsmarketplace during checkout

Although this utility is currently provided by WHMCS, this addon lets you know the reason for the cancellation by asking the client the reason for the cancellation.

Once a client requests a cancellation, it will create a ticket that will be placed on our "Accounts/Billing" queue. The ticket will include their package details and cancellation request. The staff can then inquire to find out why he/she requested to cancel or try to persuade them to remain with your company.


  • Can add your own Terms of Service
  • Supports WHMCS Blend Template
  • Supports WHMCS Twenty-One & Six Template
  • Can add your information on the ticket
  • Multi-languages
  • Ticket just for some type of cancellation

Contact Us:

If you have any questions at all, you can contact us via our group page.

Pricing Information:

Once that year ends, it sends an invoice to you for renewal. It will be $19.99 for two years. After payment, you will continue to receive support and updates on our module release. If you do not want to continue, you can email us to cancel the invoice - Optional Renewals. This will entitle you to continued user support, Module updates, and access to a stored download on our website.

Additional Feature Request:

Are you looking for a specific feature or have an idea to enhance this module? Reach out to us! We'll happily add it for you please contact us.

Please also note that our WS Module is provided as described on our website and is subject to our Terms of Service. Information provided about this product on the WHMCS Marketplace may be outdated. If you have any questions or doubts, please either refer to our website for the latest product information, or contact us directly via our website.



5 stars
4 stars
3 stars
2 stars
1 star

Gianluca Iannotta @gianluca9380

July 16, 2024 at 04:20:59 PM

No comment provided.

  • 2 days ago

Azar @azar7377

June 11, 2024 at 09:11:36 AM

No comment provided.

  • 1 month ago

supremes @supremes6646

July 13, 2023 at 10:35:14 PM

No comment provided.

  • 1 year ago
  • Version Number 3.3.3

João Rizzon @joo3388

June 22, 2023 at 03:03:52 PM

Todos os módulos addons desta empresa são altamente recomendados. Acabam ajudando e facilitando o dia a dia da empresa.

  • 1 year ago
  • Version Number 3.3.3

Jason Peachey @jason8483

March 29, 2023 at 11:35:09 PM

Being able to track your cancellations via ticket is very handy. We take this opportunity to attempt retention of the client, and using the ticket system is a great way to track communications between client and yourself.
Highly recommend this module for its ease of use, and very friendly user interface.
Keep up the great work! Look forward to purchasing many more modules in the future.

  • 1 year ago
  • Version Number 3.3.3

Oduntan Stephen @oduntan3283

February 23, 2023 at 04:10:13 PM

I really love this addon. It follows GDPR.

  • 1 year ago
  • Version Number 3.3.3

Kendall Reagor @kendall6379

July 22, 2021 at 04:42:48 PM

We love this module! It is one of our favorites. It works great and the guys are responsive to any issues. Thank you whmcsservices!

  • 2 years ago
  • Version Number 3.3.2

Businezz 99 @Businezz99

May 4, 2021 at 07:39:41 PM

Really nice and useful module.

  • 3 years ago
  • Version Number 3.3.1

Todd Haumann @todd950

February 23, 2021 at 05:24:00 PM

Amazing add-on, gives me another chance to try to save client from cancelling service. Great purchase and amazing support. Thank you!

  • 3 years ago
  • Version Number 3.3.1

Bruno Faria @bruno9007

January 8, 2021 at 02:34:30 PM

Great module, even better support!

  • 3 years ago
  • Version Number 3.3.0

Nicholas Sansom @My-Global-Solutions-Group

May 17, 2020 at 12:47:17 AM

Great module and does just what it says. Highly recommended espicaally for those who have contracts in place with clients.

  • 4 years ago
  • Version Number 3.3.0

Austin Les @austin4922

February 6, 2020 at 09:51:23 AM

No comment provided.

WHMCS Services @whmcsservices

February 14, 2020 at 03:58:47 PM (Edited)

Do you've any tickets to provide that this module not working? I see you change the star from 5 to 3

Owner@WHMCS Services  
  • 4 years ago
  • Version Number 3.3.0
  • Edited

Jian Yang @jian7782

November 12, 2019 at 07:23:12 AM

Very good module, can confirm customer cancel order, and collect comments
We will order again absolute perfect.
WHMCS Services absolutely trustworthy we have 10 modules.

  • 4 years ago
  • Version Number 3.3.0

Patrick Sánchez Beyrer @patrick7251

October 3, 2019 at 01:54:33 PM

One of the best modules i ever used! Cancellation Ticket helps me in every situation i need it!

  • 4 years ago
  • Version Number 3.3.0

Festus Opp. @festus6488

July 22, 2018 at 06:55:34 PM

No comment provided.

  • 5 years ago
  • Version Number 3.2.1

Rad Web Hosting @rad-web-hosting

February 19, 2018 at 10:07:12 AM

This works well for two reasons: You can save clients from cancelling and also determine the actual causes of client dissatisfaction to improve service.

WHMCS Services @whmcsservices

February 19, 2018 at 10:37:15 AM

Thanks for the feedback, I really appreciate it!

Owner@WHMCS Services  
  • 6 years ago
  • Version Number 3.2.0

Alfred Guenter Pogner @Alfred

January 11, 2017 at 04:19:55 PM

No comment provided.

  • 7 years ago
  • Version Number 3.1

Version Compatibility

Compatible with WHMCS v8.10

Full Version Compatibility

  • Selected versions of WHMCS v8.10
  • Selected versions of WHMCS v8.9
  • Selected versions of WHMCS v8.8

System Requirements

  • PHP 7.4 & 8.1
  • IONCUBE LOADER 12.x & 13.x

* Requirements listed are in addition to the WHMCS default system requirements.

Support for this product

The best place to start if you need help with a specific product is to contact the developer. All WHMCS Marketplace developers have both a website and support URL listed.

Developed By WHMCS Services


v3.3.5 Released February 10th, 2024

Latest Version

  • Fixed Support WHMCS 8.9
  • Updated Help Center
  • Updated Remove Support for WHMCS V8.4 to 8.5


Previous Versions

v3.3.4 Released January 3rd, 2024

View/hide detailed changelog

  • Fixed support for ionCube Loader v13
  • Updated Licence System with Cloudflare
  • Updated Improve ionCube Loader


v3.3.3 Released November 25th, 2022

View/hide detailed changelog

  • Fixed Support PHP 8.1
  • Updated Remove Support for PHP 7.2 to 7.3
  • Updated Remove Support for WHMCS V8.2 to 8.3


v3.3.2 Released July 21st, 2021

View/hide detailed changelog

  • Fixed Problem with form submit after agree
  • Fixed Problem with bootstrap 4
  • Updated About Page
  • Added Auto Updated On This Module


v3.3.1 Released January 13th, 2021

View/hide detailed changelog

  • Fixed Problem with disabling popup
  • Fixed Problem with twenty-one template
  • Updated Admin menu
  • Updated Remove v4 Admin theme from distribution
  • Updated Remove Support for PHP 5.6 to 7.0


v3.3.0 Released June 24th, 2019

View/hide detailed changelog

  • Added Ticket just for some type of cancellation
  • Updated WHMCSServices help page Update
  • Updated rename to Cancellation Ticket
  • Fixed Misspelled a word


v3.2.1 Released April 20th, 2018

View/hide detailed changelog

  • Fixed to work PHP 7.1 and PHP 7.2


v3.2.0 Released November 6th, 2017

View/hide detailed changelog

  • Added Multi languages
  • Added whmcsservices help center
  • Added addon now working without need to template edit


v3.1 Released October 12th, 2016

View/hide detailed changelog

  • Updated WHMCS V7 support
  • Updated Improve Licence Check


v3.0 Released May 14th, 2016

View/hide detailed changelog

Added Select admin id for API

Added Available merge fields under the ticket template textarea

Added Ticket Editor

Added Terms of Service textarea editor

Added Enable/Disable Terms of Service

Added Merge fields to ticket subject

Fixed Product Name


v2.1 Released October 22nd, 2015

View/hide detailed changelog

Added Donate Link Updated Module to support WHMCS v6


See also

Accept Bitcoin and cryptocurrency payments - CoinGate for WHMCS

Easily accept Bitcoin, Tether, Ethereum and many other crypto payments on your WHMCS website

Account Statements Module

Send account statements to customers

GST WHMCS Module For India

As WHMCS does provide tax rules options where you can configure your GST tax but we have some extra features in our module that makes it stand out and necessary to use.

Handling Fees

A handling fee are the costs that business owners incur when processing payments from customers.

Discount Center For WHMCS

Introduce discounts applicable to orders of specified products combinations or quantities.