WHMCS Staff Knowledgebase

WHMCS Staff Knowledgebase

Developed By Cooini, LLC

Compatible with WHMCS v8.2

WHMCS Staff Knowledgebase

Knowledgebases are great for storing and sharing information, how to guides, company information, basic server layouts, etc, but some articles should not be available to the public. With the staff knowledgebase addon module for WHMCS, you are able to keep your internal KB articles separate and private from your public WHMCS knowledgebase.


  1. Categories – organize all your articles in to buckets
  2. Sub-categories -- buckets within buckets!
  3. Articles can be assigned to multiple categories
  4. Per category role permissions
  5. Per article role permissions
  6. Parent articles – have an article that extends another article? The parent article links one article to another and the parent article is shown on “child” article’s page.
  7. Uses the same text editor as the native WHMCS knowledgebase, which allows you to setup lists, bold text, or increase font sizes without using html markup.
  8. No client side access
  9. Keyword search that allows for searching keywords within the body of the article and title as well as exact matches on keywords.


  1. WHMCS 8.2+ - may work earlier versions as long as PHP 7.4 is also used
  2. PHP 7.4 and above - 8.1 supported

Don’t delay, get KBing today!

NOTE: This module uses a similar database table setup as another module by the same name and different developer. We used that module internally and it needed to be replaced since that module was not being updated. As such, this module will read the other module’s categories and articles, but not other features like private articles as they were not in use. If you require those features, let me know and I will see what can be done.


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Version Compatibility

Compatible with WHMCS v8.2

Full Version Compatibility

  • All versions of WHMCS v8.2
  • All versions of WHMCS v8.1
  • All versions of WHMCS v8.0
  • All versions of WHMCS v7.10
  • All versions of WHMCS v7.9
  • All versions of WHMCS v7.8
  • All versions of WHMCS v7.7
  • All versions of WHMCS v7.6

System Requirements

  • PHP 7.1+

* Requirements listed are in addition to the WHMCS default system requirements.

Support for this product

The best place to start if you need help with a specific product is to contact the developer. All WHMCS Marketplace developers have both a website and support URL listed.

Developed By Cooini, LLC


v0.6 Released December 21st, 2022

Latest Version

  1. Now requires WHMCS 8.2+ and PHP 7.4 or greater. Works great with PHP 8.1
  2. Article Role Permissions - view, edit, delete controlled via admin roles
  3. Category role permissions - view, edit, delete, list articles, and view, edit, delete articles
  4. User interface redesign
  5. Breadcrumbs within category listings
  6. Root categories listing on sidebar
  7. Category select menus now show parents clearer
  8. License check fixes


Previous Versions

v0.4 Released October 28th, 2020

View/hide detailed changelog

Search now offers matching all or any keyword in the title and body of an article . No keyword matching is also available if you want to disable searching of a keyword in the body or title. Exact matching of keywords is now possible. Exact match will match "key" or "eyword" but not "keyword".


v0.3 Released June 8th, 2020

View/hide detailed changelog

Added language support


v0.1 Released December 24th, 2018

View/hide detailed changelog

Initial release


See also

Social Login

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Simple Sitemap

Add a valid, dynamic and easily updated XML sitemap for WHMCS.

Affiliates Plus

Get notified when they get a commission for a sale

Tspanelim WHMCS Modul

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Multibrand For WHMCS

Manage multiple brands on multiple websites while using just a single WHMCS installation.