Customer Happiness Metric

Customer Happiness Metric

Developed By FireWeb

Compatible with WHMCS v7.8

Over 80% of your customers will pay more if they are happy with the services you provide them. For a hosting business is crucial to know how happy their customers are. Now we are offering you a seamlessly integrated tool in WHMCS that will help you find out how happy your customers are.

Customer Happiness Metric module for WHMCS allows customers to vote the level of their happiness with your services and to provide you with valuable information. This way you will gain intel and ways to grow your business.

Main features:

  • Seamlessly integrated into the WHMCS client area dashboard.
  • Graphic voting scale with emoji (10 levels).
  • Customer can re-vote once the happiness level changed.
  • Additional questions configurable by you.
  • Different questions depending on the level of happiness of the customer.
  • Comprehensive WHMCS admin dashboard with reports and statistics.

Key facts:

  • 86% of customers will pay more for better customer experience. Find out how happy your customers are with your services.
  • New customers are good, existing customers are better. Find out how happy your existing customers are.
  • You can’t improve the level of happiness of your customers if you don’t know where you stand right now.
  • The purpose of business is to create and keep a customer.
  • Happy customers require happy employees.
  • Happy customers mean higher profits.
  • If you need fewer customers to cancel their subscription you need a happier customer base.
  • 90% of buyers will spend more because of excellent customer service (Hubspot).


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Version Compatibility

Compatible with WHMCS v7.8

Full Version Compatibility

  • All versions of WHMCS v7.8
  • All versions of WHMCS v7.7
  • All versions of WHMCS v7.6
  • All versions of WHMCS v7.5
  • All versions of WHMCS v7.4

Support for this product

The best place to start if you need help with a specific product is to contact the developer. All WHMCS Marketplace developers have both a website and support URL listed.

Developed By FireWeb


v1.3.3 Released November 25th, 2019

Latest Version

  • Bugfix
    • Ensure that whmcs installation root variable is included and module assets are correctly loaded.


Previous Versions

v1.3.2 Released October 16th, 2019

View/hide detailed changelog

  • Improvements
    • PHP Version Compatibility extends for all versions supported by WHMCS: PHP 5.6, 7.0, 7.1, 7.2.
  • Bugfix
    • Ensure that activate/deactivate module functions perform properly in certain situations.


v1.3 Released October 11th, 2019

View/hide detailed changelog

  • Improvements
    • Redesigned statistics in the administration area.
    • Redesigned client area dashboard widget.
    • Added predefined questions in English to be inserted at installation.
    • The rating scale was adjusted for 1 (worst) to 10 (best).
    • Updated to Font Awesome v.4 for emoji icons support.
  • Bugfix
    • Statistics filtering & reports.
    • Several fixes & improvements.


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