Ticket Summary Widget

An admin dashboard widget designed to highlight the current state of each Support Department to ensure a healthy helpdesk.

The widget provides your team and leadership with quick visibility on the number of tickets opened in each department in real-time, highlighting departments with open tickets and warning when the ticket count is growing too high by highlighting the department in a soft but visibly highlighting red coloring.

Features

• Lists each department in a friendly way
• Displays number of open tickets in each department
• Only displays departments assigned to that user
• Highlights departments with a nice light green background when the department has no opened tickets
• Highlights departments yellow hen there are opened tickets and red if more than 20 opened tickets

Frequently Asked Questions

How do i download and install the addon?

Download is available from our Client Portal once purchased. Installation instructions are contained within a README.md file in each package. Installation is as easy as uploading files to your WHMCS installation directory.

What versions of PHP are compatible?

PHP 7.1, 7.2, 7.4 and 8.1

Do you provide installation?

Installation is easy and normally includes only the upload of the files to your WHMCS installation directory. Of course should you require installation, our service team are ready to assist; be sure to select the Installation option during checkout process or contact our support for more information.

Where do I get support?

We provide email ticket support directly on our website, please refer to the Contact Support link at the top of this page.