WHMCS uses a database table (tblticketbreaklines) to store patterns that identify where an email chain should be cut when a reply arrives — lines like > -----Original Message-----,
wrote:, and <!-- Break Line -->.
By default there is no admin interface to view or manage these patterns. This addon fixes that. We use this to cut off forwards and replies for customers using email to communicate with the support system.
Each line you enter in the editor is saved as a separate row in tblticketbreaklines.
WHMCS core reads this table to determine where to truncate ticket replies, stripping
quoted history from support tickets to keep threads readable.
table_ticket_breaklines folder to /modules/addons/
Be the first to review Ticket Table Break Lines.
The best place to start if you need help with a specific product is to contact the developer. All WHMCS Marketplace developers have both a website and support URL listed.
Version 1.2 — Bug Fix
Bug: Fixed breakline patterns being stored as HTML entities (> <) instead of raw characters (> <), causing WHMCS core pattern matching to fail against incoming email content Upgrade note: After updating, open the addon and click Save Changes once. The editor will re-save all existing patterns with correct raw characters automatically.
Version 1.1 — Initial Release
Feature: Admin UI to view and manage the tblticketbreaklines table Feature: Monospace textarea editor — one pattern per line Feature: Live entry count shown in label and info panel Feature: Success and error alerts on save
Working comfortably with ResellerClub's products and services through your WHMCS system requires additional tools.
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