Phox Support Hours Extension

Let customers see when your support team is online

Description

Customers rarely know when your support team is actually working. They open a ticket at midnight, expect a fast reply, and get frustrated when nobody answers until the next morning, or they find out about a holiday only after their ticket has been waiting for days.

Support Hours shows each support department's working hours and live status throughout the Phox client area. Every department gets its own schedule, holidays are announced in advance, and customers always know when help is available and how quickly to expect a reply.

Key Features

For your customers

• Live status in the main navigation: a small indicator in the top menu shows whether support is online right now, on every page of the client area
• Hours on the department selection page: before choosing a department, customers see its working hours, the time zone it follows, and whether it is open now
• Availability in the ticket form: the department dropdown shows which teams are available when opening or viewing a ticket
• Advance holiday notices: days off are shown before a ticket is submitted, not after

For your support team

• Fewer "is anyone there?" follow-ups: customers know when to expect a reply before they write in
• Separate schedules per department: handle different teams, shifts, or time zones without compromise
• Planned breaks made visible: holidays and time off appear in the same places as the live status

For admins

• Working days: choose which weekdays each department is on duty
• Time slots: add the hours each department is reachable on every working day
• Department selection: decide which support departments display their availability
• Placement control: show support hours across the whole client area or only on selected pages
• Time zone: set the time zone your hours are displayed in
• Time format: show times in 12-hour or 24-hour format
• Holidays: add holidays and planned breaks per department

All settings are managed from the addon configuration in your WHMCS admin area.

Requirements

• Requires the Phox WHMCS theme: this is not a standalone module
• Compatible with WHMCS v9

Pricing and License

• First year: $29
• Renewal: $20/year
• License covers one WHMCS installation
• Updates and support included while the subscription is active
• The extension keeps working after the license expires; only updates and support end
• Automatic renewal can be turned off at any time
• Customization is permitted under the license terms
• 14-day refund if the extension is incompatible with a supported Phox installation