About PanelBot

PanelBot is an AI support agent built for web hosting companies. It plugs into WHMCS, talks to your customers in live chat, and works directly against your cPanel and DirectAdmin servers.

Instead of sending canned replies, PanelBot investigates the actual cause behind a support request: suspensions, DNS and mail issues, SSL, quotas and inodes, blocked IPs, broken WordPress sites and more. It explains what it found in plain language, fixes the safe cases right in the chat after the customer confirms, and escalates anything that needs a human to your staff with the full diagnosis attached.

How it works

• Connects to your WHMCS installation, so it knows who the customer is and which services they own before answering
• A lightweight agent on your cPanel or DirectAdmin servers runs read-only diagnostics first; changes only happen after the customer confirms in chat
• Risky operations are gated behind explicit confirmation, and every action is logged and auditable
• Your staff see every conversation and can take over at any time

Built by hosting people

PanelBot comes from years of running web hosting support, and it is built around one rule: diagnose first, act only on evidence, and never guess on a customer's server.

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