AI Support Live Chat for WHMCS - Diagnoses & Fixes cPanel/DirectAdmin - PanelBot

Most AI support addons help you write better replies. PanelBot is different: it logs into the server, diagnoses the issue, and fixes the safe ones itself, right in chat.

PanelBot answers your support chats and actually fixes things. It sits in your client area as a live chat widget, knows which WHMCS client it is talking to, and runs real diagnostics on your cPanel or DirectAdmin servers before it answers. When the cause is safe to fix, it fixes it right there in the chat, after the customer says yes.

What the WHMCS integration gives you

One hook file in includes/hooks and you are done. The widget picks up the logged in client automatically, so PanelBot starts every conversation already knowing their services, domains and invoices. No "please provide your domain and the last four digits" dance.

What it handles by itself

Login and access problems: firewall IP blocks (CSF, cPHulk, Imunify360), brute force lockouts, password reset as the last resort
Site down triage: suspensions, DNS, SSL, resource limits, broken WordPress installs
Email: delivery failures, MX and SPF checks, mailbox problems
Disk and inode usage, finding what is eating the space, quota bumps with approval
Backups: browse and restore through JetBackup
Databases, cron jobs, PHP version switching, domains and subdomains

That is 32 playbooks today. Each one is a scripted diagnosis path, not a free-styling AI, and you can switch any of them off for your account.

Where the line is

Diagnostics are read only. Nothing changes on a server until the customer confirms in chat.
Risky operations sit behind an extra confirmation step.
Every command PanelBot runs is logged with its output in an audit trail you can read.
Anything it cannot resolve goes to your team with the full transcript and diagnosis attached, so your staff never start from zero.

What you need

WHMCS 9.0 or later
cPanel or DirectAdmin servers with the PanelBot agent installed (one command)
A PanelBot account. Every plan starts with a 14 day trial.

Plans start at $29 a month after the 14 day trial. The Purchase button takes you to signup, not a one time checkout.

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Version Compatibility

Compatible with WHMCS v9.0

Full Version Compatibility

All versions of WHMCS v9.0
All versions of WHMCS v8.13
All versions of WHMCS v8.12
All versions of WHMCS v8.11
Selected versions of WHMCS v8.10
8.10.0
Selected versions of WHMCS v8.9
8.9.0
Selected versions of WHMCS v8.8
8.8.0
All versions of WHMCS v8.7
All versions of WHMCS v8.6
All versions of WHMCS v8.5
All versions of WHMCS v8.4
All versions of WHMCS v8.3
All versions of WHMCS v8.2
All versions of WHMCS v8.1
All versions of WHMCS v8.0

System Requirements

PanelBot is a hosted service. You need a PanelBot account (every plan starts with a 14 day trial) and the PanelBot agent installed on the cPanel or DirectAdmin servers you want it to manage. The WHMCS side is a single hook file with no extra PHP extension

* Requirements listed are in addition to the WHMCS default system requirements.

Support for this product

The best place to start if you need help with a specific product is to contact the developer. All WHMCS Marketplace developers have both a website and support URL listed.

Visit Website Contact Support

Developed By PanelBot

Changelog

v1.0.0 Released July 24th, 2026

Latest Version

First public release on the WHMCS Marketplace
Client area chat widget via a single hook file
Account aware conversations: services, domains and invoices read from WHMCS
32 diagnosis and fix playbooks for cPanel and DirectAdmin servers