Changelog
v5.8.10500
Released February 16th, 2023
Latest Version
- LIVECHAT-5950 - PHP 8.1 support
v5.8 Build 10500
- Updated illuminate/database, phpmailer/phpmailer, smarty/smarty packages to resolve CVE's
- Fixed iPhone keyboard issue on chat widget
- Fixed Chat and Visitor History issues
v5.8 Build 10400
- Added multiple email support to auto email transcript setting
- Added WhatsApp messaging option to offline email feature (configure using $_SETTINGS['WHATSAPP'])
- View the /livehelp/include/database.example.php file for examples for both configuration options
v5.8 Build 10300
- Fixed offline email close issue when security code disabled
- Fixed error context within error handler for PHP 8.0.0 and above
v5.8 Build 10200
- Fixed WHMCS pre-typed responses as read only
- Fixed name and email missing from visitor sidebar
v5.8 Build 10100
- Fixed WHMCS hook issues
- Resolved MySQL schema issues
v5.8 Build 9800 / 10000
- Added WHMCS v8.x support for multi-user client support
- Migrated ORM from Paris / Idiorm framework to Laravel Eloquent framework
- Removed Paris / Idiorm framework
- Added Laravel Eloquent framework
Previous Versions
v5.8.9800
Released May 17th, 2021
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Build 9800
- Added WHMCS v8.x support for multi-user client support
- Removed Paris / Idiorm framework
- Added Laravel Eloquent framework
Build 9700
- Fixed XSS security issue
- Fixed CORS header issue
- Upgraded Bootstrap v4.5.0
- Upgraded jQuery v3.5.1
- Add PDO driver options for MySQL connection
v5.7.9400
Released May 24th, 2019
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- Improved chat widget themes
- Improved JavaScript widget load times with webpack dynamic loading
- Improved performance and speed when chat is accepted
- Fixed email chat transcript not always showing visitor details
- Added missing language pack items
- Added initiate chat sound alert
- Moved dependencies to Composer
- Minor bug fixes
v5.6.7310
Released May 9th, 2018
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- Added WHMCS client address, products / services, client notes to visitor details sidebar
- Added setting to hide visitors based on IP address ranges
- Added floating chat layout (see web application > Settings > Appearance > Chat Layout)
- Fixed JavaScript API event issues
- Fixed chat typing issue showing wrong operator after transferring chats
- Fixed PHP 7.1 and PHP 7.2 compatibility issues
- Fixed custom initiate chat issues
- Fixed visitor HTTP referrer issues
- Fixed history time zone issues
- Fixed application/javascript Content-Type HTTP header issue
- Improved floating chat layout responsive design
- Improved new chat validation when offline
- Fixed major JavaScript and CSS conflict issues
- Improved floating offline chat widget
- Improved chat window icons and UI
- Improved offline chat validation
- Fixed plugin and PHPMailer exception issues
- Fixed legacy API compatibility issues
- Fixed switch to popup window issue
- Minor bug fixes
v5.4.4284
Released January 13th, 2017
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- Added operator-only messages for private team communication during customer chat
- Added chat tab color and image appearance settings
- Updated i18n language pack codes
- Improved web application operator messages
- Updated PHPMailer 5.2.19 (SECURITY* Critical security update for CVE-2016-10033)
- Added Linux and Mac app support for new Mac and Linux desktop apps
- Added basic markdown support in operator chat messages
- Added Javascript API* see https://www.chatstack.com/api/ (requires update to live chat HTML code)
- Added iOS9 Quick Reply feature to push notifications (requires iPhone app update)
- Fixed PHP7 compatibility issues
- Added chat sidebar layout option
- Added mobile chat button
- Added PHP namespace stardevelop\chatstack
- Added new initiate chat style
- Added custom initiate chat messages
- Added feedback and updated chat rating user interface
- Improved statistics user interface
- Fixed v6.3 ticket formatting issue
- Minor bug fixes
v5.1.1270
Released June 14th, 2016
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Bug Fixes
- Improve formatting of support ticket chat transcripts
- Fix for the PUSH and JavaScript pre-typed commands
- LIVECHAT-5925 - Auto determine base directory for correct asset loading
- LIVECHAT-2926 - Auto determine livehelp directory path for HTML integration code
v5.1.1260
Released June 7th, 2016
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New Features
- Major Core Rewrite
- Updated Chat Tab Design
- Color Themes for the Chat Popover
- Improved Initiate/Proactive Chat
- Updated Web App UI
- SMTP Support for Email
Bug Fixes
- LIVECHAT-5910 - Add chat button screen tips to language files
- LIVECHAT-5920 - Auto-fill name and email for logged-in clients
- LIVECHAT-5921 - Display direct admin links in Windows app when chat initiated by a logged-in client
v4.1r2
Released January 7th, 2013
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- Resolved Embedded Chat Sprite Issue
- Removed Legacy Live Help HTML Code (i.e. /livehelp/include/javascript.php)
- Deleted Unused Files
- /livehelp/include/auth.php
- /livehelp/include/blank.php
- /livehelp/include/javascript.php
- /livehelp/include/tracker.php
- /livehelp/typing.php
v4.1r1
Released May 9th, 2012
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New Features
- Added World Map Visitor Location to HTML5 Administration
- Added Embedded Chat Operator Details Auto Hide
- Added Block Chat Option (HTML5 Administration)
- Added Multiple Device PUSH Messaging (multiple mobile Devices can receive PUSH Alerts for a single operator account)
- Added WHMCS Knowledgebase Article Links as Pre-typed Responses
- Added Manual Setting to Disable WHMCS Ticket Generation ($_SETTINGS['WHMCSTICKETS'] = false)
- Added Google Chrome Speech-to-text support (Embedded Chat)
- Added HTML5 Administration Language Pack
- Added HTML5 Administration Password Reset
- Added HTML5 Administration Delete Pre-typed Response
- Added HTML5 Administration Typing Indicator
- Added Minimum jQuery Support for jQuery 1.4.4 (web pages can now use jQuery 1.4.4 with the Live Help HTML code)
Bug Fixes
- Resolved Statistics Time Zone Issue
- Resolved History Time Formatting Issue
- Resolved JSON UTF-8 Issues
- Resolved HTML5 Administration Adding PUSH Command Issue
- Resolved Add Account Refresh Showing New Account
- Improved Google Adwords Keyword Detection
- Improved HTML5 Administration UI
- Removed Legacy IP2Country Database (MaxMind is the only supported option for visitor locations)
- Minor Bug Fixes
Adam Witt @adam5652
DO NOT BUY THIS PRODUCT! IT IS NOT COMPATIBLE UNLESS YOU RUN AN OLD VERSION OF WHMCS. This is not compatible with recent updates or anything from 8.8.0 on I can confirm. Their support is useless and will keep saying its a WHMCS issue. This software has not been updated in years, even though they update the version compatibility.
John Kipling @WHMCS-John
This comment has been moderated for breaking the house rules.
WHMCS Staff MemberJohn Kipling @WHMCS-John
Test
WHMCS Staff MemberRobert Reisz @robert6164
Hello I'm having a problem trying to use the windows app and log in all it says is License Invalid and I've tried reissuing my license.
John Kipling @WHMCS-John
Hi Robert,
WHMCS Staff MemberPlease do get in touch with our Licensing team so that we can assist directly with any license-related issues: https://www.whmcs.com/submit-a-ticket/
Tamer Fahmy @tamer5221
Very bad script, it is not working with multiple domains as they said.
It is only working with single domains,
I don't advise any one to buy this script, as they don't have any level of support.
John Kipling @WHMCS-John
Hi Tamer,
WHMCS Staff MemberThanks for contacting our support team for assistance with your multi-domain problem. I'm pleased we were able to help you update to the latest version of the addon and resolve the Cross-Origin Resource Sharing problem, so that everything is now working fully.
I do hope you can now fully utilise the live chat and consider updating your review in the coming weeks!
Craig Edmonds @craig6819
We have never really used chat but during the COVID19 lockdown, I wanted customers to be able to interact quicker. with us.
I would NOT recommend this live chat, it's VERY clunky and unreliable.
When I installed it on one of my sites, it kept turning off the SSL on the pages it was installed on and I found that the module was calling non SSL items, and therefore breaking the SSL on my pages.
I raised a ticket to WHMCS who I admit, did respond within a reasonable amount of time, a few hours, but finally, they asked me to reach out to the creators of the module, ChatStack who, even 32 hours later have not even responded, so I am now using an alternative live chat system which installed with ease, and no problems.
I am a long time user of WHMCS and use it for three of my different companies and am happy with the WHMCS system as its a huge timesaver, but the chat as some other people have pointed out, falls well below professaional standards.
John Kipling @WHMCS-John
Hi Craig,
WHMCS Staff MemberThanks for taking the time to leave this review. We've checked the records and confirmed that you did receive Chatstack support's response, which was provided within 30 minutes of your request.
The response provided guidance on adjusting some of the image URL settings to use the https:// - which should have resolved the problem. I understand you preferred not to make this small settings change.
I appreciate that a remotely hosted chat solution better meets your needs at present, but should you require a self-hosted chat solution in future, I do hope you will consider our Live Chat Addon again.
Sven - @annchristin4077
Do what it says. Overall it is not perfect, but its deeply integrated in whmcs. Thats what i want!
Gary Pettigrew @gary5617
I've had an issue with their mobile app for a while. Their support just went quiet without any response.
TV-Smarters.com Live TV @mohamad3432
Extremely cheap app for an expensive price and there is nowhere that you can have a control or chatt tab on your admin panel to chat with your customer XD this is a garbage app as you when i cam across this page i found a customer asking if this comes with android or ios phone application so we can chat with customers ^^ then a support put these 2
links https://market.android.com/details?id=com.stardevelop.livehelp
http://itunes.apple.com/us/app/live-help/id359282303?mt=8
& they are not for free :'D we have to pay more 10$ + tax per month to chat with our clients !?!? wat a stealerzzzzz....
John Kipling @WHMCS-John
Hi @mohamad3432,
WHMCS Staff MemberThanks for your review. The live chat addon includes a fully featured web-based chat operator console for use in a browser, a native Windows app and a native OSX app, all included in the price.
If you'd like to chat with visitors on the move, then additional apps are available for purchase via iOS and Android stores for a one-time fee.
If you have any further questions, please don't hesitate to contact our support team.
Bragi Austfjord @bragi4295
Where's the demo
Richard Reiber @rr
No PHP7 compatibility
Jeff Rogers @WHMCS-Jeff
Hey Richard, We are pleased to announce the release of an update that includes PHP7 support. Let us know how it works out for you! Regards, Jeff
WHMCS Staff MemberJohn Bage @JohnB
My review is based off the following information...
1) Does not integrate into the WHMCS admin center, must go to a separate admin page. Come on now folks! The point of using WHMCS is to have everything right in one place. Other 3rd party addons integrate right in so it seems a major issue that WHMCS developers cannot integrate this being its their own addon.
2) Still does not support PHP7. This is an issue as previous versions of PHP are no longer supported! This can become a security issue very fast!
Jeff Rogers @WHMCS-Jeff
Hey John,
WHMCS Staff MemberThe WHMCS Live Chat Addon comes with Windows and Mac desktop apps that are intended to be used to monitor for chats and respond to customers. Those apps integrate into WHMCS with single sign-on integration and direct deep linking to customer profiles and other management actions. I'm also pleased to confirm that the latest release of the Live Chat Addon fully supports PHP 7, however PHP 5.6 is still supported by PHP and has not yet reached EOL.
Regards,
Jeff
Amr Ibrahim @aIbrahim
Great Product and amazing support.
Brontobytes Hosting @Brontobytes
Not compatible with PHP 7.
Edit: Thank you!
John Kipling @WHMCS-John
Hi,
WHMCS Staff MemberAn update for the live chat addon (version 5.3) which will add PHP 7 support is currently undergoing testing. We hope to have it ready soon!
Yogesh Singh @eryogesh
Unfortunately it is not compatible with Php7
John Kipling @WHMCS-John
Hi,
WHMCS Staff MemberWe are not currently aware of any live chat compatibility issues with version 5.2 of the live chat addon and WHMCS Version 7 on systems running PHP 5.6.0. Please do get in touch if you're finding that's the case: https://www.whmcs.com/support/
A new release to add PHP 7 support is currently undergoing testing.
IKENNA IKEDIUGWU @IK
Does this come with the andriod app or I need to pay separately for that?
John Kipling @WHMCS-John
Hi,
WHMCS Staff MemberAndroid and iPhone apps are available for purchase from the respective app stores:
https://market.android.com/details?id=com.stardevelop.livehelp
http://itunes.apple.com/us/app/live-help/id359282303?mt=8
George Miller @George
This the absolute worst piece of crap I have ever had the great displeasure of uploading to our server. We have honestly tried several different iterations and NONE of them worked. And let us not forget the very amateurish GUI that resembles something my 6 year old granddaughter designed. SHAME ON BOTH WHMCS & CHATSTACK for infecting the Marketplace with this garbage.