Acronis Backup Cloud Provisioning Module

Acronis Backup Cloud Provisioning Module

Developed By Acronis

Compatible with WHMCS v7.4

Acronis Backup Cloud equips service provides with a comprehensive, yet simple, complete, and cost-effective hybrid backup and recovery solution to solve their customers’ data protection problems. Powered by the Acronis AnyData Engine, Acronis Backup Cloud delivers a highly customized, reliable service that backs up data from any source and recovers to any destination and system.

Acronis Backup Cloud offers a per-use business model with zero entry costs. This eliminates any upfront investment so you can get to market fast, recognize incremental revenues, and quickly grow your business.

As a service provider, Acronis Backup Cloud is the solution you will want to add to your product portfolio. It provides a best-in-class solution that addresses your customers’ data protection needs and provides you with a solution that is easy, complete, and safe.

  • Easy – Automates deployment and management with a central web-based management console. Supports specific customer requirements with an easily customizable solution.
  • Complete – Supports workstations and physical / virtual servers. Provides usage and billing reports for all channel levels and supports the customer sign-up process.
  • Safe – Provides SSL encryption of management channels and in-transit and at-rest AES-256 encryption of data. Acronis Cloud Storage is located in Tier-IV designed, SSAE 16 certified data centers around the globe.

Provisioning of Acronis Backup Cloud requires a subscription agreement from Acronis. Visit Acronis to learn more about Acronis Backup Cloud. If you are not already an Acronis Backup Cloud partner, you can sign up online in minutes and start your free 30-day trial today!

 

Reviews

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Machiasiaweb Ma @machiasiaweb

October 24, 2017 at 09:20:39 AM

Hello,

Version used: v1.0.150

WHMCS user is able to create product.

However, when WHMCS user input the QTY (e.g. Servers, Virtual Machines) during produce Acronis product. But Aconis portal is still showing Unlimited items.

Is it correct setting?

For my understanding the WHMCS configurable options should be match Aconis portal.

Thanks!

  • 1 month ago
  • Edited

Gizmo Wexler @Gizmo-Wexler

May 25, 2017 at 02:55:05 PM

WHMCS 7.2, is there a new update for the Acronis plugin? I see an Oops page.

Victor Batraev @vbatraev

May 29, 2017 at 01:37:26 PM

Hi Gizmo,

We checked the module with WHMCS 7.2.1 and found no issues. Could you please contact Acronis support team to investigate the issue?

Best regards,
Victor Batraev

Owner@Acronis  
  • 6 months ago
  • Version Number 1.0.124

Raymond Hayes @RHayes

April 30, 2017 at 04:41:11 PM

We are currently using Acronis on another billing platform and are quite pleased. But, we may be switching to WHMCS. Is there a way to move the customers from that billing system so that they are setup on the new system?

UPDATE: Followed the instructions, but our screens do not match. We do not have Admin ID or Group ID. We only have Subscription ID. Not sure why.

Victor Batraev @vbatraev

May 11, 2017 at 05:42:58 PM

Hi Raymond,

Yes, you can do this. Please check https://kb.acronis.com/content/59507 for details.

Best regards,
Victor Batraev

Owner@Acronis  
  • 7 months ago
  • Version Number 1.0.124
  • Edited

Robert Davis @hostmy1stweb

January 12, 2017 at 07:43:05 PM

After installation we can't seem to get past this error:

AcronisBackupService / CreateAccount
Error: Cannot add the group to the system. [HTTP error code 400 ("400 Does not satisfy business rules.")]

and we are really not sure if our Acronis account is really setup for this module to work?

Update: Thanks Victor for your help, we have got our module working now. All is good!!

Victor Batraev @vbatraev

January 18, 2017 at 02:09:14 PM

Hi Robert,

Could you please make sure that:
1. you use the latest version of the module
2. that in server settings you set login from partner group, not from customer one.

If the problem persist, could you send me your login at vbatraev@acronis.com, we will check your account.
You can also contact Acronis support for assistance.

Best regards,
Victor Batraev

Owner@Acronis  
  • 11 months ago
  • Version Number 1.0.74
  • Edited

Gizmo Wexler @Gizmo-Wexler

December 28, 2016 at 06:32:43 PM

Great module! Works very nicely. It created the customer accounts easily.

Just wonder who I contact if I have questions about the module or the help installation documentation.

However, I do get an error within the Member's Portal when you click on My Products & Services and click the Acronis service... The error is:

Module AcronisBackupService: Error occured [2]: Invalid argument supplied for foreach() in file /home/gwentllc/public_html/members/vendor/whmcs/whmcs-foundation/lib/View/Formatter/Price.php [line 0]

And it has all the details under the Backtrace.

I'm running version 7.1.0

The upgraded 1.0.74 works perfectly. Thank you!

Victor Batraev @vbatraev

December 29, 2016 at 09:17:27 AM (Edited)

Hi Gizmo,

This is an error in WHMCS core caught by our module.
We corrected the module. Please upgrade it to the latest version (1.0.74).

You can leave your feedback here, contact Acronis support or email me directly at vbatraev@acronis.com

Best regards,
Victor Batraev

Owner@Acronis  
  • 11 months ago
  • Version Number 1.0.69
  • Edited

Waleed Samy @WaleedSamy

December 19, 2016 at 09:20:28 AM

After installing the module I am getting the below erro when saving the product

Warning: Invalid argument supplied for foreach() in /home/cloudsahara/public_html/admin/configproducts.php on line 0

Warning: Cannot modify header information - headers already sent by (output started at /home/xxx/public_html/admin/configproducts.php:0) in /home/xxx/public_html/includes/classes/WHMCS/Application.php on line 0

I am running WHMCS 6.3.1

Victor Batraev @vbatraev

December 28, 2016 at 02:40:39 PM

Hi Waleed,

This is an error in WHMCS core caught by our module.
We corrected the module. Please upgrade it to the latest version (1.0.74).

Best regards,
Victor Batraev

Owner@Acronis  
  • 11 months ago
  • Version Number 1.0.69

German Yovan @Napy

October 15, 2016 at 12:22:46 AM

My version WHMCS 7.0.0-Release1 enable this module in other products that require domian the carts hangs in check domain " Verifying your domain selection..."

The logs
mod_fcgid: stderr: PHP Warning: array_key_exists(): The first argument should be either a string or an integer in /var/www/html/vendor/whmcs/whmcs-foundation/lib/Session.php on line 0, referer: https://panel.prueba.com/cart.php?a=add&pid=9&language=english

Remove files, everything is working again prefect

Victor Batraev @vbatraev

October 18, 2016 at 09:38:26 AM

Hi German,

The issue is fixed in 1.0.64 version. Please try again with new version.

Best regards,
Victor Batraev

Owner@Acronis  
  • 1 year ago
  • Version Number 1.0.49

Jess Coburn @Jess

September 2, 2016 at 03:31:45 PM

I'm extremely pleased with the Acronis module for WHMCS. Once properly configured we're able to allow customers to auto-provision 30 day free trials and upgrade. In the event the client doesn't continue with the trial it's automatically decommissioned. The integration is fantastic and we've got customers online and running with it, without issue. Because no software is perfect I will say the documentation for installing and initially configuring Acronis is difficult to follow but if you've installed and configured an add-on service in WHMCS it's the same.

Victor Batraev @vbatraev

September 6, 2016 at 01:07:15 PM

Hi Jess,

Thank you for your feedback!

Best regards,
Victor Batraev

Owner@Acronis  
  • 1 year ago
  • Version Number 1.0.49

Horace Ng @Horace

August 22, 2016 at 04:13:18 AM

Try to create a test account with name 'test11' and it returns nothing in client side.

If create in the admin area, it returns the following.

Error: Cannot add the group administrator account. [HTTP error code 409 ("409 Need to specify explicitly that user should be created using an existing identity")]

Manually changed the account name to something else, and it went alright.

Victor Batraev @vbatraev

September 6, 2016 at 01:06:07 PM

Hi Horace,

We cannot reproduce the issue on our side. Could you please provide logs we requested earlier?

Backup administrator account creation may fail in case of another account with the same login already exists in our cloud. And WHMCS doesn't allow to validate the login in store. In this case, client can add the account from client area later.

Best regards,
Victor Batraev

Owner@Acronis  
  • 1 year ago
  • Version Number 1.0.49

Robert Davis @hostmy1stweb

July 21, 2016 at 09:12:17 PM

This module specifically the HOOK file in the folder [modules\servers\AcronisBackupService\] causes a error. See error: Fatal error: Cannot redeclare _debug() in /home/hostmyst/public_html/billing/whmcs/modules/registrars/realtimeregister/realtimeregister.php on line 85 Module

Victor Batraev @vbatraev

August 2, 2016 at 05:41:28 AM (Edited)

Hi Robert,

The issue is fixed in 1.0.49 version. Please upgrade the module.

Best regards,
Victor Batraev

Owner@Acronis  
  • 1 year ago
  • Version Number 1.0.43

Version Compatibility


Compatible with WHMCS v7.4

Full Version Compatibility


  • Selected versions of WHMCS v7.4
        7.4.1
  • All versions of WHMCS v7.2
  • All versions of WHMCS v7.1
  • All versions of WHMCS v7.0

System Requirements


  • A valid subscription to Acronis Backup Cloud

* Requirements listed are in addition to the WHMCS default system requirements.

Support for this product

The best place to start if you need help with a specific product is to contact the developer. All WHMCS Marketplace developers have both a website and support URL listed.

Developed By Acronis

Changelog

v1.0.150 Released September 14th, 2017

Latest Version


Fixed issues:

 

Previous Versions


v1.0.140 Released June 16th, 2017

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New features:

  • Backup of websites is now available.

Fixed issues:

  • A non-branded URL is used for redirecting a client from Client Area to the backup console.
  • The resource usage representation for unlimited resources is corrected in Client Area.
  • After the module upgrade to version 1.0.124, the following error appears in Client Area: "The backup user is not found."
  • The "Change Password" link is shown in Client Area if a backup user is deleted.

 

v1.0.124 Released April 12th, 2017

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Fixed issues:

  • Sometimes a backup status is not shown in Client Area

 

v1.0.122 Released April 5th, 2017

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New features:

  • Brand new Client Area interface for the backup service
  • New product configuration settings:
    • Backup account activation options. There are two options available:
      • Ask a client for a login and password for the backup account when placing an order
      • Or send the client an activation email instead
    • Unit of measurement for cloud storage. A service provider can how define how to sell cloud storage: in GB or in TB.
    • Enable/disable backup account administrator permissions. The service provider can enable or disable administrator privileges for the backup account.

Fixed issues:

  • Acronis Backup Cloud module conflicts with some other modules which result in incorrect behavior in online store when clients orders new services
  • Sometimes a blank screen is shown in Module Settings for the Acronis Backup Cloud product
  • Sometimes the “Additional information” section isn’t shown in Client Area when placing orders
  • A client contact details synchronization with Acronis Backup Cloud fails in case if the client has failed orders
  • Some text messages are not translated
  • Incorrect behavior in the online store when purchasing several Acronis Backup Cloud products at the same time
  • Changed description for the “Additional information” section in the online store
  • Improved errors reporting
  • Improved errors handling in case if invalid credentials are supplied for Acronis Backup Cloud in Server settings

 

v1.0.74 Released December 28th, 2016

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New Features:

  • Support for WHMCS 7.1
  • Improved errors logging

 

v1.0.69 Released November 2nd, 2016

View/hide detailed changelog

Fixed Issues:

  • Use the WHMCS default language when creating an Acronis Backup Cloud account if the language is not set explicitly in WHMCS client profile.

 

v1.0.64 Released October 18th, 2016

View/hide detailed changelog

New Features:

  • Support for WHMCS 7.0
  • Support for PHP 7
  • Sync information with Acronis Backup Cloud when an admin user or client edits the profile.

Fixed Issues:

  • Sometimes provisioning failed with error "500 'NoneType' object has no attribute 'encode'"

 

v1.0.49 Released July 26th, 2016

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New Features:

  • Support for mobile devices and Office 365 Service provider can now set quotas for mobile devices and Office 365 mailboxes in Product configuration.
  • Ability to define the storage location option in Product configuration. Service provider can define where customers can back up their machines: only locally or both locally and to the cloud.

Fixed Issues:

  • The module had a conflict with the realtimeregister module.
  • Sometimes a default backup account was not created after the service provisioning.

 

v1.0.43 Released May 11th, 2016

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  • Trials support

 

v1.0.42 Released April 22nd, 2016

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Localization added:

  • Danish
  • Dutch
  • French
  • German
  • Hungarian
  • Italian
  • Portuguese
  • Brazilian Portuguese
  • Russian
  • Spanish
  • Turkish

 

v1.0.34 Released March 10th, 2016

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The module allows you to:

  • Create new groups with backup users for end customers The end customers can back up their own machines and applications by using a backup console
  • Create new groups with administrators for resellers Resellers can create and manage their own customers in a management console, configure their own brand for the backup service, and use their own storage to keep their customers’ data
  • Easily subscribe to the backup service from the client area
  • Suspend and unsuspend groups
  • Terminate created groups with all their content
  • Add a new administrator account from the client area in case the default one was deleted
  • View current usage statistics in the client area
  • Log in to the backup console from the client area
  • Upgrade a subscription (change quotas) by purchasing configurable options
  • Upgrade a subscription by switching to another product

 

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