Changelog
v2.4.1-307
Released June 11th, 2021
Latest Version
What's new
- Added "Per GB: Acronis Cyber Protect Cloud - Local storage (per GB)" billing metric
- Added "Per user: Acronis Cyber Files Cloud - Hybrid storage (per GB" billing metric
Previous Versions
v2.4.0-300
Released May 24th, 2021
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This update of Acronis Cyber Cloud module for WHMCS brings support for a new advanced licensing.
What's new
- Advanced licensing
- Added support for new Cyber Cloud Protect (available both in per gigabyte and per workload billing modes).
- Added support for Advanced Security, Advanced Management, Advanced Backup and Advanced Disaster Recovery packs.
- Usage billing is supported for new products.
- Previous additions can still be managed via WHMCS, but are now marked as legacy.
- It is possible to switch from legacy editions to the new Cyber Cloud Protect.
- For partner tenants: new services should be added to the existing template/product. This will allow partners to move their customers from legacy editions to the new Cyber Cloud Protect. Once all customers are switched, the partner can upgrade to the product without legacy editions (if required).
- For customer tenants: new template and product should be configured (with appropriate quotas and configuration options). Customers can then upgrade to a new product.
- Limitations:
- Usage for included (free) features is not supported in the current release.
- Switching from new Cyber Cloud Protect to legacy editions is not supported.
- Switching for end customers can be done only via upgrade from legacy to new template. Switching via reconfiguration of existing customer template is not supported.
- Template wizard improvements
- It is now possible to define all the settings available during tenant creation in the Acronis Management Portal.
- The mode setting defines whether the customer will be created in trial or in production mode. This setting is applicable only for customer account type.
- The Management mode setting manages the access to the tenant (self-service or managed by service provider).
- Two-factor authentication enables 2FA for the tenant. If turned on, all users will require two-factor authentication setup.
- Enhanced security mode defines whether to use encryption for all backups. This setting is applicable for the customer account type only.
Fixed issues
*Fixed "Local Storage" usage reporting for legacy editions.
v2.3.0-231
Released March 1st, 2021
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What's new
- Ability to sell Acronis products as addons
- Added metric for "Cyber Protect Cloud - Partner storage"
Fixed issues
- Issues with SSO to Acronis Management Portal
v2.2.2-200
Released November 30th, 2020
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Fixed issues:
- [github #4] Cron Daemon email every 5 minutes after upgrading to the latest version
- [github #6] Usage report download_path is problematic
- [github #7] Add usage report configuration to the WHMCS Integration Manual
- [github #8] Storage usage totals are incorrect
- [CI-9407] The usage report is broken in WHMCS 8.0
- [CI-9546] Cannot delete template because it is used by non-Acronis products
v2.2.0-175
Released September 17th, 2020
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What's new:
With this update, the Acronis Cyber Cloud module for WHMCS brings support for a new Acronis Cyber Protect licensing model.
- Support for a new Acronis Cyber Protect licensing model, the following new editions were added:
- Cyber Protect (billing mode - per workload), including: Cyber Protect - Essentials, Cyber Protect - Standard, Cyber Protect - Advanced, Cyber Backup - Standard, Disaster Recovery add-on
- Cyber Backup (billing mode - per GB), including: Cyber Backup - Standard
- Support for Usage Billing
- Support for WHMCS 8.0
Fixed issues:
- New template creation isn't allowed due to table constraints when API logging is enabled.
v2.1.1-141
Released May 25th, 2020
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What's new:
This update brings minor improvements in the Acronis Cyber Cloud module for WHMCS.
Note: Upgrade to 2.1.1-141 is supported from the following versions:
• Acronis Cyber Cloud v2: build 2.0.127 or later
• Acronis Backup Cloud Provisioning Module v1: build 1.0.177
v2.1.0-138
Released May 6th, 2020
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What's new:
With this update, the Acronis Cyber Cloud module for WHMCS brings support for Acronis Cyber Protect editions and offering items.
- Support for Acronis Cyber Cloud 9.0. New editions:
- Cyber Protect - Standard
- Cyber Protect - Advanced
- Cyber Protect - Disaster Recovery
- Improved appearance of the Acronis Cyber Cloud add-on in WHMCS platform
- Usability improvements:
- Templates wizard: The customer-type tenant is selected as the default for new templates
- Servers wizard: URL format is accepted now for datacenter hostname
- Documentation updated
Note: Upgrade to 2.1.0-138 is supported from the following versions:
• Acronis Backup Cloud Provisioning Module v1: build 1.0.177
If you use the older build of 1.0 version, please upgrade to 1.0.177 first.
You can download it here: https://download.acronis.com/ci/whmcs/AcronisModulesForWHMCS-build-177.zip
• Acronis Cyber Cloud v2: build 2.0.127 or later
If you use the older build of 2.0 version, please upgrade to 2.0.127 first.
You can download it here: https://download.acronis.com/ci/whmcs/AcronisModulesForWHMCS-2.0.0-127.zip
v2.0.127
Released March 27th, 2020
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Fixed issues:
- Created template is saved with "Server Not found" error.
Note: Upgrade to 2.0.127 version is supported only from 1.0.177 or later versions. If you use the older version, please upgrade to 1.0.177 first.
You can download it here: https://download.acronis.com/ci/whmcs/AcronisModulesForWHMCS-build-177.zip
v2.0.126
Released March 16th, 2020
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Fixed issues:
- Cannot edit a template due to UI issue
Note: Upgrade to 2.0.126 version is supported only from 1.0.177 or later versions. If you use the older version, please upgrade to 1.0.177 first.
You can download it here: https://download.acronis.com/ci/whmcs/AcronisModulesForWHMCS-build-177.zip
v2.0.123
Released March 5th, 2020
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Fixed issues:
- Creation, edition and deletion of a new template is not allowed due to the table constraints.
- Support ability to change currency in WHMCS Client Area
Note: Upgrade to 2.0.123 version is supported only from 1.0.177 or later versions. If you use the older version, please upgrade to 1.0.177 first.
You can download it here: https://download.acronis.com/ci/whmcs/AcronisModulesForWHMCS-build-177.zip
v2.0.119
Released February 6th, 2020
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Fixed issues:
- Fix assets path resolution on installations that use symlinks to resolve the project's root path.
Note: Upgrade to 2.0.119 version is supported only from 1.0.177 or later versions. If you use the older version, please upgrade to 1.0.177 first.
You can download it here: https://download.acronis.com/ci/whmcs/AcronisModulesForWHMCS-build-177.zip
v2.0.118
Released January 21st, 2020
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Fixed issues:
- The module catches "ProductDelete" events for the 3rd-party products and blocks them
Note: Upgrade to 2.0.118 version is supported only from 1.0.177 or later versions. If you use the older version, please upgrade to 1.0.177 first.
You can download it here: https://download.acronis.com/ci/whmcs/AcronisModulesForWHMCS-build-177.zip
v2.0.116
Released December 10th, 2019
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New features:
- Support for Acronis Cyber Cloud 8.0
- Editions Support
- Standard
- Advanced
- Disaster Recovery
- Applications Support
- Backup & Disaster Recovery
- File Sync & Share
- Physical Data Shipping
- Notary
- Cyber Infrastructure SPLA
- New architecture: the new version consists of Addon and Provisioning module
- Templates implemented: they were designed to combine the following settings for the product
- Associated server
- Tenant type: Customer or Partner
- Set of available applications
- Specific editions
- Quotas
- New service page in the Client area that allows client to check the service status, resource usage and manage notifications
- New Configurable Options wizard that help to speed up and simplify the creation of Configurable Options Groups
- Ability to enable Module Log for Acronis Cyber Cloud module
- Ability to enable quotas overage (system-wide setting)
- New languages supported:
- Chinese (zh_TW)
- Czech (cs_CZ)
- Norwegian (no_NO)
- Swedish (sv_SE)
- Seamless migration from the previous module v1.0
- New improved documentation prepared
- Source code of the plugin was published on github under MIT license
Download link: https://download.acronis.com/ci/whmcs/AcronisModulesForWHMCS-2.0.0-116.zip
Note: Upgrade to 2.0.116 version is supported only from 1.0.177. If you use the older version, please upgrade to 1.0.177 first.
You can download it here: https://download.acronis.com/ci/whmcs/AcronisModulesForWHMCS-build-177.zip
v1.0.177
Released December 3rd, 2018
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New features:
- Support for a new offering item: Web hosting servers
Allows backing up Linux-based physical and virtual servers running Plesk or cPanel control panels.
You can download it here: https://dl.acronis.com/u/ci/whmcs/AcronisModulesForWHMCS-build-177.zip
v1.0.171
Released September 14th, 2018
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New features:
- Enable cloud-to-cloud backup for Microsoft Office 365.
Fixed issues:
- Incorrect redirect to the Configure step in online store.
v1.0.168
Released July 19th, 2018
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New features:
- Ability to sell storage for local backups.
Fixed issues:
- The module cannot communicate with Acronis Data Cloud 7.7.1. An error with code 401 occurs.
v1.0.160
Released February 16th, 2018
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New features:
- Ability to use the module with multiple Acronis partner accounts.
Fixed issues:
- The module configuration fails if httpd does not have enough permissions to store cookies
- The "Trial" flag is not propagated to Acronis Data Cloud if PHP7 is used
- The "Configurable options" section of the configuration guide is updated
v1.0.140
Released June 16th, 2017
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New features:
- Backup of websites is now available.
Fixed issues:
- A non-branded URL is used for redirecting a client from Client Area to the backup console.
- The resource usage representation for unlimited resources is corrected in Client Area.
- After the module upgrade to version 1.0.124, the following error appears in Client Area: "The backup user is not found."
- The "Change Password" link is shown in Client Area if a backup user is deleted.
v1.0.122
Released April 5th, 2017
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New features:
- Brand new Client Area interface for the backup service
- New product configuration settings:
- Backup account activation options.
There are two options available:
- Ask a client for a login and password for the backup account when placing an order
- Or send the client an activation email instead
- Unit of measurement for cloud storage.
A service provider can how define how to sell cloud storage: in GB or in TB.
- Enable/disable backup account administrator permissions.
The service provider can enable or disable administrator privileges for the backup account.
Fixed issues:
- Acronis Backup Cloud module conflicts with some other modules which result in incorrect behavior in online store when clients orders new services
- Sometimes a blank screen is shown in Module Settings for the Acronis Backup Cloud product
- Sometimes the “Additional information” section isn’t shown in Client Area when placing orders
- A client contact details synchronization with Acronis Backup Cloud fails in case if the client has failed orders
- Some text messages are not translated
- Incorrect behavior in the online store when purchasing several Acronis Backup Cloud products at the same time
- Changed description for the “Additional information” section in the online store
- Improved errors reporting
- Improved errors handling in case if invalid credentials are supplied for Acronis Backup Cloud in Server settings
v1.0.69
Released November 2nd, 2016
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Fixed Issues:
- Use the WHMCS default language when creating an Acronis Backup Cloud account if the language is not set explicitly in WHMCS client profile.
v1.0.64
Released October 18th, 2016
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New Features:
- Support for WHMCS 7.0
- Support for PHP 7
- Sync information with Acronis Backup Cloud when an admin user or client edits the profile.
Fixed Issues:
- Sometimes provisioning failed with error "500 'NoneType' object has no attribute 'encode'"
v1.0.49
Released July 26th, 2016
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New Features:
- Support for mobile devices and Office 365
Service provider can now set quotas for mobile devices and Office 365 mailboxes in Product configuration.
- Ability to define the storage location option in Product configuration.
Service provider can define where customers can back up their machines: only locally or both locally and to the cloud.
Fixed Issues:
- The module had a conflict with the realtimeregister module.
- Sometimes a default backup account was not created after the service provisioning.
v1.0.42
Released April 22nd, 2016
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Localization added:
- Danish
- Dutch
- French
- German
- Hungarian
- Italian
- Portuguese
- Brazilian Portuguese
- Russian
- Spanish
- Turkish
v1.0.34
Released March 10th, 2016
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The module allows you to:
- Create new groups with backup users for end customers
The end customers can back up their own machines and applications by using a backup console
- Create new groups with administrators for resellers
Resellers can create and manage their own customers in a management console, configure their own brand for the backup service, and use their own storage to keep their customers’ data
- Easily subscribe to the backup service from the client area
- Suspend and unsuspend groups
- Terminate created groups with all their content
- Add a new administrator account from the client area in case the default one was deleted
- View current usage statistics in the client area
- Log in to the backup console from the client area
- Upgrade a subscription (change quotas) by purchasing configurable options
- Upgrade a subscription by switching to another product
Andreas Meyer @andreas2518
After upgrade can't save the templates. Error: Cannot save template with the version 2.4.1-307.
Update from version 2.3.0-231
Error: SQLSTATE[42S22]: Column not found: 1054 Unknown column 'pricing_mode' in 'field list' (SQL: insert into `acroniscloud_service_templates`
Maria Belogubova @maria7889
Hi Andreas,
Owner@AcronisNew columns are added in 2.4 to support additional tenant settings in the template. For successful column creation ALTER permission should be granted to the WHMCS database user.
To fix the issue, you can create the columns manually, here are the queries you need:
ALTER TABLE acroniscloud_service_templates ADD `pricing_mode` enum('trial','production') COLLATE utf8_unicode_ci DEFAULT NULL;
ALTER TABLE acroniscloud_service_templates ADD `management_mode` enum('self-service','service_provider') COLLATE utf8_unicode_ci NOT NULL DEFAULT 'service_provider';
ALTER TABLE acroniscloud_service_templates ADD `mfa_status` tinyint(1) NOT NULL DEFAULT '0';
ALTER TABLE acroniscloud_service_templates ADD `enhanced_security` tinyint(1) NOT NULL DEFAULT '0';
If it does not fix the issue, please contact Acronis support for further assisstnance
Gustavo @gustavo7102
After the June 11 upgrade I can't save the templates. Error: Cannot save template.
Best regards,
Maria Belogubova @maria7889
Hi Gustavo,
Owner@AcronisIs there any error message available? If it's related to the "column not found" issue, please see my reply to Andreas above.
Otherwise, can you please contact our support to investigate the issue?
Alejandro Galtier @alejandro8115
Hello,
After upgrade our Acronis DataCenter partner Account to new billing program the plugin don't work.
Don't detect new per gigabyte transfered accounts
Maria Belogubova @maria7889
Hi Alejandro, the support of new licensing has been added to the module (v2.4.0-303).
Owner@AcronisMatthias Maass @matthias9949
Problem with Hook-File Version v2.3.0-231 and WHMCS 8.1. All subscription-addons in customer area does working anymore. Just errormessage "Account Inactive - Cannot load client informtion). But without hook-file, customer can't login anymore from WHMCS to Acronis Cyber Cloud-Panel.
Anthony Meintjes @anthony9071
Extracted in to modules directory. Do not see the plugin within the whmcs addon modules section of my whmcs install. Documentation only shows how to do this via terminal which I do not have access to within a shared hosting environment
leilani @leilani8236
No comment provided.
Niko Koshiaris @niko4994
Had an issue which has been resolved.
Victor Batraev @vbatraev
Hi Niko,
Owner@AcronisWe will check compatibility with 8.0.4 and will update compatibility page in the beginning of next week. But I checked the release notes and it's unlikely that the issue is cased by changes in WHMCS 8.0.4 release.
We have some guess what could cause this issue. To check it, could you please disable the logs in the Addon Module configuration and try to save the template again?
Best regards,
Victor Batraev
Zephinue Delei @zephinue9000
No comment provided.
dikooo @dikooo8612
After installation i can't seem to get past this error
visite uore wesite
<p><a href="arianakala.com">arianakala.com</a></p>
Ivaylo Tsvetkov @ivaylo4849
I wanted to add comment and help bellow's issue. You can remove it, not real Review.
Kiarash Kiazand @kiarash8042
Even though we already installed AcronisModulesForWHMCS-build-177, but once we try to enable the module from Setting > addon module, we get this error:
Cannot upgrade products and services. Error: Direct upgrade from the current version 0.0.0-0 to the new version 0.0.0-0 is not supported. Please upgrade the module to the version 1.0.0-177 first.
Please help
Tatiana Andreeva @tatiana5953
Hello Kiarash,
Owner@AcronisPlease, make sure you haven't disabled the "parse_ini_file" function using the "disable_functions" option in php.ini
https://www.php.net/manual/en/ini.core.php#ini.disable-functions
Note: to find your php.ini file location, you can use the following command "php -i | grep php.ini"
Chris Smith @chris7887
2 problems
1. auto-login does not work for the client within WHMCS for it to automatically log them into their Acronis account
2.
for a subscription, it shows like
Subscription
Name Acronis Backups
Status Active
Registration date 7 Feb 2020
Next due date 7 Mar 2020
Billing cycle Monthly
Recurring amount US$0.00
Payment method PayPal
It shows US$ even though it is set as £ GBP for the clients' service/product
Those 2 things definitely needed to be corrected.
Edit: Spoke with support and #1 is by design for better security. #2 will be corrected soon.
Tatiana Andreeva @tatiana5953
Chris,
Owner@AcronisIssue #2 was fixed starting from version 2.0.0-123, please consider plugin update.
Issue #1 Auto-login to Acronis Cloud from client area will be implemented in the future updates. Please, check the Changelog for announcements.
Faisal @faisal3969
Hi,
I upgrade from v 177 to latest all is OK but when go to https://whmcs.mydomain.com/whmcs_admin/addonmodules.php?module=acroniscloud
Nothing is showing
If view page source you see
<noscript>
<strong>Acronis Cyber Cloud requires JavaScript enabled for proper work. Please enable it to continue.</strong>
</noscript>
<script>
window.acronis = {
vue: {
locale: 'en_GB'
}
};
</script>
<div id="acronis-app"></div>
<script type="text/javascript" src="/home/xxx/domains/whmcs.mydomain.com/public_html//modules/addons/acroniscloud/assets/admin.js?v=2.0.0-116"></script>
So :
If I disable the ssl and go to http://whmcs.mydomain.com/whmcs_admin/addonmodules.php?module=acroniscloud
It show the templates table
OR
If I edit /modules/addons/acroniscloud/views/admin_area.tpl
Find
{if isset($assetLinks['js'])}
{foreach from=$assetLinks.js item=jsLink}
<script type="text/javascript" src="{$jsLink}"></script>
{/foreach}
{/if}
Change it to
{if isset($assetLinks['js'])}
{foreach from=$assetLinks.js item=jsLink}
<script type="text/javascript" src="https://whmcs.mydomain.com/modules/addons/acroniscloud/assets/admin.js?v=2.0.0-116"></script>
{/foreach}
{/if}
It show the templates table
Please help
Alejandro Galtier @alejandro8115
With the last upgrade when i update a template the configuration is lost and in the database the table acroniscloud_service_template_offering_items is not updated correctly creating new items all the time.
Other problem is that the clients cant autologin to their account and need to introduce the username and pasword to go to the cloud console
Alejandro Galtier
Tatiana Andreeva @tatiana5953
Hi Alejandro,
Owner@AcronisI believe this issue should be checked closed by the Acronis Support team.
Can you please submit a ticket, if you still experience this problem?
Thanks,
Matthias Maass @matthias9949
Update to latest version works without problems. All functions of Acronis Cyber Cloud are now supported.
prabhod @prabhod7660
Dear Team,
I have integrated Acronis module and created server, product when I click on module settings iam unable to choose the storage and when i perform a order iam getting this error "The selected server does not contain the storage specified in the product settings".
Muhammad Ibrahim @muhammad3582
Hi, I am getting this error:
Error: Cannot add the group to the system. [HTTP error code 403 ("{"error":{"code":1002,"message":"Access is denied.","details":{"info":"Trustee permissions and requested access level do not match","addition":[{"access_flags":13,"admin_access_type":8193}]},"context":{"access_flags":13,"admin_access_type":8193},"domain":"PlatformAccountServer"}}")]
Please advise
Mohamed King @mohamed7967
The compatibility and changelog is not very clear about support for old WHMCS versions. Is v1.0.177 compatible with WHMCS 6.3.2?
Victor Batraev @vbatraev
Hi Mohamed,
Owner@AcronisWHMCS 6.3.2 is no longer officially supported. Currently the oldest supported version is 7.0.
You may find the actual list of supported versions on the "Compatibility" page.
Best regards,
Victor Batraev
Tak @tak6819
Try create account in the admin area, show below error:
ERROR=Cannot add the group to the system. [HTTP error code 400 ("Please specify the partner credentials in the management server settings.")]
seems the group ID is missing, how to get it
Machiasiaweb Ma @machiasiaweb
Hello,
Version used: v1.0.150
WHMCS user is able to create product.
However, when WHMCS user input the QTY (e.g. Servers, Virtual Machines) during produce Acronis product. But Aconis portal is still showing Unlimited items.
Is it correct setting?
For my understanding the WHMCS configurable options should be match Aconis portal.
Thanks!
Gizmo Wexler @Gizmo-Wexler
WHMCS 7.2, is there a new update for the Acronis plugin? I see an Oops page.
Victor Batraev @vbatraev
Hi Gizmo,
Owner@AcronisWe checked the module with WHMCS 7.2.1 and found no issues. Could you please contact Acronis support team to investigate the issue?
Best regards,
Victor Batraev
Raymond Hayes @RHayes
We are currently using Acronis on another billing platform and are quite pleased. But, we may be switching to WHMCS. Is there a way to move the customers from that billing system so that they are setup on the new system?
UPDATE: Followed the instructions, but our screens do not match. We do not have Admin ID or Group ID. We only have Subscription ID. Not sure why.
Victor Batraev @vbatraev
Hi Raymond,
Owner@AcronisYes, you can do this. Please check https://kb.acronis.com/content/59507 for details.
Best regards,
Victor Batraev
Robert Davis @hostmy1stweb
After installation we can't seem to get past this error:
AcronisBackupService / CreateAccount
Error: Cannot add the group to the system. [HTTP error code 400 ("400 Does not satisfy business rules.")]
and we are really not sure if our Acronis account is really setup for this module to work?
Update: Thanks Victor for your help, we have got our module working now. All is good!!
Victor Batraev @vbatraev
Hi Robert,
Owner@AcronisCould you please make sure that:
1. you use the latest version of the module
2. that in server settings you set login from partner group, not from customer one.
If the problem persist, could you send me your login at vbatraev@acronis.com, we will check your account.
You can also contact Acronis support for assistance.
Best regards,
Victor Batraev
Gizmo Wexler @Gizmo-Wexler
Great module! Works very nicely. It created the customer accounts easily.
Just wonder who I contact if I have questions about the module or the help installation documentation.
However, I do get an error within the Member's Portal when you click on My Products & Services and click the Acronis service... The error is:
Module AcronisBackupService: Error occured [2]: Invalid argument supplied for foreach() in file /home/gwentllc/public_html/members/vendor/whmcs/whmcs-foundation/lib/View/Formatter/Price.php [line 0]
And it has all the details under the Backtrace.
I'm running version 7.1.0
The upgraded 1.0.74 works perfectly. Thank you!
Victor Batraev @vbatraev
Hi Gizmo,
Owner@AcronisThis is an error in WHMCS core caught by our module.
We corrected the module. Please upgrade it to the latest version (1.0.74).
You can leave your feedback here, contact Acronis support or email me directly at vbatraev@acronis.com
Best regards,
Victor Batraev
Waleed Samy @WaleedSamy
After installing the module I am getting the below erro when saving the product
Warning: Invalid argument supplied for foreach() in /home/cloudsahara/public_html/admin/configproducts.php on line 0
Warning: Cannot modify header information - headers already sent by (output started at /home/xxx/public_html/admin/configproducts.php:0) in /home/xxx/public_html/includes/classes/WHMCS/Application.php on line 0
I am running WHMCS 6.3.1
Victor Batraev @vbatraev
Hi Waleed,
Owner@AcronisThis is an error in WHMCS core caught by our module.
We corrected the module. Please upgrade it to the latest version (1.0.74).
Best regards,
Victor Batraev
German Yovan @Napy
My version WHMCS 7.0.0-Release1 enable this module in other products that require domian the carts hangs in check domain " Verifying your domain selection..."
The logs
mod_fcgid: stderr: PHP Warning: array_key_exists(): The first argument should be either a string or an integer in /var/www/html/vendor/whmcs/whmcs-foundation/lib/Session.php on line 0, referer: https://panel.prueba.com/cart.php?a=add&pid=9&language=english
Remove files, everything is working again prefect
Victor Batraev @vbatraev
Hi German,
Owner@AcronisThe issue is fixed in 1.0.64 version. Please try again with new version.
Best regards,
Victor Batraev
Jess Coburn @Jess
I'm extremely pleased with the Acronis module for WHMCS. Once properly configured we're able to allow customers to auto-provision 30 day free trials and upgrade. In the event the client doesn't continue with the trial it's automatically decommissioned. The integration is fantastic and we've got customers online and running with it, without issue. Because no software is perfect I will say the documentation for installing and initially configuring Acronis is difficult to follow but if you've installed and configured an add-on service in WHMCS it's the same.
Victor Batraev @vbatraev
Hi Jess,
Owner@AcronisThank you for your feedback!
Best regards,
Victor Batraev
Horace Ng @Horace
Try to create a test account with name 'test11' and it returns nothing in client side.
If create in the admin area, it returns the following.
Error: Cannot add the group administrator account. [HTTP error code 409 ("409 Need to specify explicitly that user should be created using an existing identity")]
Manually changed the account name to something else, and it went alright.
Victor Batraev @vbatraev
Hi Horace,
Owner@AcronisWe cannot reproduce the issue on our side. Could you please provide logs we requested earlier?
Backup administrator account creation may fail in case of another account with the same login already exists in our cloud. And WHMCS doesn't allow to validate the login in store. In this case, client can add the account from client area later.
Best regards,
Victor Batraev
Robert Davis @hostmy1stweb
This module specifically the HOOK file in the folder [modules\servers\AcronisBackupService\] causes a error. See error: Fatal error: Cannot redeclare _debug() in /home/hostmyst/public_html/billing/whmcs/modules/registrars/realtimeregister/realtimeregister.php on line 85 Module
Victor Batraev @vbatraev
Hi Robert,
Owner@AcronisThe issue is fixed in 1.0.49 version. Please upgrade the module.
Best regards,
Victor Batraev