Abuse Manager Pro (AMP) is a WHMCS addon that helps admins with the daily chores of abuse reports, and followups and turns their lives into a walk in the park for a one-time fee of $20, including free upgrades for life!
Although many people use support tickets, that method requires a lot of work and many different methods to help streamline the process. With AWP, everything is within the module and there is no need to use multiple pages, and applications no more with a traditional messy set up.
The system allows you to receive abuse reports from 3rd parties, either by emails (using a pipe) or by a public facing report abuse page. As well as that, you can create abuse reports of your own.
When an abuse report is submitted by 3rd parties (public facing page or via the email pipe), it goes into a queue and awaits your moderation and then you can assign it to a customer if you see fit. Queued abuse reports also try to help you by showing you which customer and service the abuse report could be linked to.
Admins can have conversations with clients, and vice versa - all in favor of reaching a solution and ultimately closing/resolving the abuse report.
Admins have the ability of not suspending the service that relates to the abuse report, or suspend it immediately, or suspend it after a certain time limit passes. They also have the option to allow a customer to unsuspend themselves if required.
To understand the module better, please have a look at the screenshots, as well as the different feature sets for admins, public users, and registered users below.
Proud to say that Ajax is supported, and no template modifications are required at all!
The best place to start if you need help with a specific product is to contact the developer. All WHMCS Marketplace developers have both a website and support URL listed.
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