Abuse Manager Pro (AMP) is a WHMCS addon (longest standing with regular updates & improvements since 2016!) that helps admins with the daily chores of abuse reports, and followups and turns their lives into a walk in the park for a low monthly fee of $5 or $50 per year, including upgrades for life!
This is THE module that you wish you knew about earlier! We really mean it!
Although many people use support tickets, that method requires a lot of work and many different strategies that results in defining an inefficient process for admins - that method can never be relied on. With AMP, everything is within the module, and there is no need to use multiple pages, external applications, or even other 3rd party solutions to manage or create abuse reports.
The system allows you to receive abuse reports from 3rd parties, either by emails (using a fetching technique by PHP_IMAP - great for automatically processing your abuse@domain.com address for example) or by enabling a public facing abuse reporting page. As well as that, you can create abuse reports of your own.
When an abuse report is submitted by 3rd parties (public facing page or via the email address that is to be fetched), it goes into a queue and awaits your moderation. This allows you to review the abuse report, and when you are satisfied, you can assign it to a customer. Queued abuse reports also show you which customer and service the abuse report could be linked to, depending on the available data in the report.
Admins can have conversations with clients, and vice versa - all in favour of reaching a solution and ultimately closing/resolving the abuse report.
Admins have the ability of creating an abuse report without suspending the service that relates to the abuse report, or suspend it immediately, or suspend it after a certain time limit passes. They also have the option to allow a customer to unsuspend themselves if required. To understand the module better, please have a look at the screenshots, as well as the different feature sets for admins, registered users, and public guests.
Proud to be one of the longest standing WHMCS modules in this field. Started 7 years ago, with over 200 client requests/enhancements added into our releases.
AMP is ajax-ready, and no template modifications are required at all! Lagom Theme Support (BETA)!
Admin Features
Client Features
Public Features
Feel like a feature is missing? Check out our roadmap! If it isn't there, we'd be more than happy to add it!
The best place to start if you need help with a specific product is to contact the developer. All WHMCS Marketplace developers have both a website and support URL listed.
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Fixed a bug with incorrect sorting of dates in tables in open, queued, and closed abuse reports pages
Fixed a bug where the new unsuspend options are not shown on the edit abuse report page
New Features & Enhancements:
Added a new Pay To Unsuspend Feature (charge users for abuse clean up or management fees)
Added a new functionality to accept IMAP imported emails/abuse reports only if they belong to a specific CIDR (useful for multibrand)
Added a new config option to allow you to keep or delete data in the database if disabling the module
Added new notification trigger: client reply to report
Added new notification trigger: admin reply to report
Added new notification trigger: admin notification for autoassigned reports
Added new functionality to cascade deleting attachments belonging to a report if a report is deleted
Added new functionality to automatically close open abuse tickets if the service related to the abuse report is terminated
Enhanced the notification system triggers to contain more relevant information and better UX
Enhanced time/performance of admin replies to abuse report (conversations)
Enhanced auto assigned report details to contain the body of the original report
Enhanced how the 'create abuse report' CTA is shown when SiteJet is enabled on WHMCS (it will now be moved to the 'More' button for products that use SiteJet)
Bugfixes:
Fixed a bug with suspension email not being sent if timelimit suspend option was used
Fixed a bug with viewing abuse reports that pertain to services without a hostname
Fixed a bug with SQL missing column
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New Features & Enhancements:
Added a new configurable option to import only the first email, and discard replies from being imported and queued
Added a new configurable option exclude certain client groups from the auto suspension from the auto import feature
Added a new unsuspend button in the abuse report detailed view (visible when the service the abuse report is related to is suspended)
Added a new file preview method, to allow admins to preview attachments instead of having to download them locally
Enhanced client unsuspend data row on the abuse report detailed view
Enhanced IMAP connection logging in module logs
Bugfixes:
Fixed a bug with client dropdown (selectize library)
Fixed a bug with html content email import that prevented clients from replying to abuse reports
Fixed a bug with downloading a PDF report on chrome
Fixed a bug with file inclusions that affected specific SaaS provider environments
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####Admin Features
####Public Features
####Customer Features
Easily generate and change passwords for your clients without the need to send an email
Give your customers the power to unblock themselves from the CSF Firewall! Lessen your staff support ticket load
Soundarahari Parthiban @soundarahari2554
Great addon, bridges the gap between our abuse inbox and whmcs instance seamlessly.
Developer is also very responsive on support channels, fixing and implementing feature requests :)
Jurie W @jurie7710
The module bridges a gap in abuse management, and so far we are satisfied with it.
Todd @todd6448
I can't thank these guys enough! We love this module, and their team is very responsive to suggestions and usually will implement new ideas within weeks.
Mor H @mor8844
This module completely streamlines our abuse management. We had some issues when first trying to use the module so we reached out to the module support team.
The support team created the features we needed in real time, were incredibly responsive, and within a reasonable amount of time created a new version of the module that included all the features and fixes we requested.
I highly recommend this module and Layer Labs in general!
Rashed Alkhaili @myrsk
Hello Mor,
Owner@layerLabsThank you for your feedback. We really appreciate it!
If you have any ideas, or feature requests that you would like to see in our module, please do let us know and we will be happy to implement them to benefit all our customers :)
Best regards
Todd @todd6448
It appears this product is not supported any longer or not replying to support tickets is acceptable to these people.
Rashed Alkhaili @myrsk
Hello Todd,
Owner@layerLabsSorry that you feel that way. We are very much active and have no tickets in our support queue. Plus a new major update/release is being delivered this week.
Please do get in touch with us on our new platform: https://labs.layer.ae/whmcs/
Thanks
Best regards
Rad Web Hosting @rad-web-hosting
A must-have resource for all VPS or dedicated server providers
Rashed Alkhaili @myrsk
Hello,
Owner@layerLabsThank you for your feedback. We really do appreciate it. If you have any ideas, or feature requests, please do let us know and we will be happy to implement them to benefit all our customers :)
Best regards
Denis @denis9425
Fantastic Module & Support. It was exactly what I was looking for & the price is amazing for the amount of features it has.
Rashed Alkhaili @myrsk
Hello Denis,
Owner@layerLabsThank you for your kind words, we really do appreciate it.
If you have any ideas, or feature requests, please do let us know and we will be happy to implement them to benefit all our customers :)
Best regards
Andrew @andrew9158
Great plugin with amazing support! Bugs fixes and feature requests were implemented in just a few days. Simple to install and setup. Would definitely recommend!
Rashed Alkhaili @myrsk
Hello Andrew,
Owner@layerLabsThank you for your kind words, and looking forward to introducing even more great features in this module to make your abuse management process a walk in the park :)
Best regards
Vasileios Stoidis @MassiveGRID
Quick support. Useful module, but documentation should be more details and clear.
Rashed Alkhaili @myrsk
Hello Vasileios,
Owner@layerLabsGlad to let you know that we have updated our documentation for AMP, and will further enhance it with the additional features.
Please check it out at https://layerlabs.gitbook.io/abuse-manager-pro/
Best regards
Cerrie Russell @cerrie7191
Excellent module
George Sturley @george6461
Fantastic customer support. We made a lot of suggestions to help speed up the time it takes for us to process abuse reports (we deal with 100+ daily), and all of them were implemented very quickly. Time is money and for $20, this is by far the best module on the market for hosts using WHMCS to make management of abuse quick and easy. Highly recommended!
Arnav @arnav1167
Very, very impressed with the module at this price. Most of the bad reviews are because the module is very tough to configure - and that's because of WHMCS. There are a lot of setups involved such as email piping, SSL, cron, and other requirements that would easily get missed.
Once all of those get taken care of, the module works seamlessly. I'd suggest anyone looking for an abuse app take a gamble and try this one out - if you have trouble configuring it like we did, Rashed & team will be more than happy to help you configure it!
It's a $20 application for goodness sake - if you put a little time into setting it up, you will be rewarded with a great app.
Alexis Garcia @Alexis_1
I think this is unsupported now, we can not download the module in client area.
Rashed Alkhaili @myrsk
Hello Alexis,
Owner@layerLabsWe are sorry about the recent lack of support. Things are looking great after our recent restructuring, and network changes. Here's to hoping for a better future. Let me know if you require any help :)
Best regards
sezer mekikçi @sezer2069
Where to download if you have a demo version to try plugin. I couldn't find too many resources on the web. How can I review or try the plugin?
Rashed Alkhaili @myrsk
Hello Sezer,
Owner@layerLabsSorry, we do not have a demo/trial available. However, we do have a 5 days money back guarantee :)
Best regards
lexahost @lexahost8255
how we can contact support !?
i can't reissue my license :
Action Failed Your WHMCS license key is not enabled to use the Licensing Addon yet. Navigate to Addons > Licensing Manager to resolve.
Rashed Alkhaili @myrsk
Hello Lexahost,
Owner@layerLabsThanks for your patience. This issue has been resolved.
Best regards
Martin Becker @Martin
Good Addon, but their Current Website is Offline not allowing me to download the updates.
please fix :-)
Critical Error
SQLSTATE[HY000] [1040] Too many connections
Rashed Alkhaili @myrsk
Hello Martin,
Owner@layerLabsThanks for your patience. This issue has been resolved.
Best regards
Alexis Garcia @Alexis_1
Great Module.. slow support