Abuse Manager Pro

Abuse Manager Pro (AMP) is a WHMCS addon (longest standing with regular updates & improvements since 2016!) that helps admins with the daily chores of abuse reports, and followups and turns their lives into a walk in the park for a low monthly fee of $5 or $50 per year, including upgrades for life!

This is THE module that you wish you knew about earlier! We really mean it!

Although many people use support tickets, that method requires a lot of work and many different strategies that results in defining an inefficient process for admins - that method can never be relied on. With AMP, everything is within the module, and there is no need to use multiple pages, external applications, or even other 3rd party solutions to manage or create abuse reports.

The system allows you to receive abuse reports from 3rd parties, either by emails (using a fetching technique by PHP_IMAP - great for automatically processing your abuse@domain.com address for example) or by enabling a public facing abuse reporting page. As well as that, you can create abuse reports of your own.

When an abuse report is submitted by 3rd parties (public facing page or via the email address that is to be fetched), it goes into a queue and awaits your moderation. This allows you to review the abuse report, and when you are satisfied, you can assign it to a customer. Queued abuse reports also show you which customer and service the abuse report could be linked to, depending on the available data in the report.

Admins can have conversations with clients, and vice versa - all in favour of reaching a solution and ultimately closing/resolving the abuse report.

Admins have the ability of creating an abuse report without suspending the service that relates to the abuse report, or suspend it immediately, or suspend it after a certain time limit passes. They also have the option to allow a customer to unsuspend themselves if required. To understand the module better, please have a look at the screenshots, as well as the different feature sets for admins, registered users, and public guests.

Proud to be one of the longest standing WHMCS modules in this field. Started 7 years ago, with over 200 client requests/enhancements added into our releases.

AMP is ajax-ready, and no template modifications are required at all! Lagom Theme Support (BETA)!

Admin Features

Abuse Dashboard that shows you quick statistics, important information, reports requiring your action, and flagged customers
Create Abuse Reports with Pay To Unsuspend Option
Admin Widget on WHMCS admin home page which shows abuse reports statistics and reports that require your action
Filter and sort records using a filter on top of open, closed, queued abuse reports pages to quickly find what you are looking for
Quick links to client's details and service from within reports and from open, closed, and queued report pages
Ability to create a new abuse report using ajax to quickly select a customer, their product, and IP address
Ability for the admin to set a custom IP address or use one of the IPs assigned to the service when creating a report
Ability to set the service in question to either suspend immediately, or suspend after a time limit (admin defined), or not suspend at all
Ability to allow the client to unsuspend their service on their own
Ability to send a reminder email to the client halfway through the suspension on time limit
Ability to override time limit suspension if client replies to abuse report
Ability to auto-assign imported abuse reports instead of queueing them for admin moderation
Ability to suspend auto-assigned imported abuse reports with either allowing the client to self unsuspend, or not
Ability to discard duplicate imported abuse reports (Imported emails will be checked for an IPv4 and will be discarded if that same IPv4 has been reported and has a queued report in the last 24 hours)
Ability to show an additional header (customizable) in the client area to grab the customer's attention when they have open abuse reports
Ability to view, edit, close, clone, reopen, and delete - open and closed abuse reports
Ability to view, and download attachments from open, closed and queued abuse reports
Ability to assign to client, and delete - queued abuse reports (from 3rd parties from Public Page & Mail Fetch)
Ability to see suggestions on which customer and service the queued abuse report might belong to
Ability to use the new magic import “use these values” button to use the suggested customer details & service the queued abuse report might belong to
Ability to see customer names highlighted in client groups colour (if customer is part of a group)
Ability to see details of abuse report from within an abuse report detailed view
Ability to start a conversation with the client from within open abuse reports
Ability to see a read-only abuse report, when an abuse report is closed
Ability to see the imported email body with attachments or abuse report from 3rd parties from within queued abuse reports
Ability to lock down client area if a customer has any open abuse reports (strict mode), or if a client has not replied to any open abuse reports (standard mode), or not to lock down the client area (irrespective if client responded to open abuse reports, or having open abuse reports)
Ability to set a maximum amount of open abuse reports before a customer is flagged on admin side
Ability to specify amount of time before a service is automatically suspended (only if report is set to suspend a service after a time limit)
Ability to lift the automatic suspension, before the service is suspended from within an open abuse report
Ability to see if a customer has viewed the abuse report
Ability to use quick replies when creating abuse reports, or when replying in conversations
Ability to create a FraudRecord report from within an open abuse report
Ability to view, edit, and save admin notes on every abuse report
Ability to see customer sticky notes from within open and closed abuse reports
Ability to copy to clipboard the original reports submitted
Ability to create as many different abuse categories as you see fit
Ability to rename links in WHMCS navbar
Ability to download a PDF report of open, or closed abuse reports
Ability to reroute/disable/modify admin notifications (new WHMCS notifications system)
Ability to search for abuse reports using WHMCS's native intelligent search (Intellisearch)
Admin notifications on 3rd party queued abuse reports
Multiple staff can work on the same abuse report
Custom email templates which are sent to staff, which can also be edited and include respective merge fields

Client Features

Resolution Center link in top navigation bar (automatically shown, if enabled), which shows a customer all their abuse reports - open and closed, with the ability to view both
Ability to see 'last reply by' & 'service' columns in the abuse reports overview page
Report details show vital information to the customer, including the service in question, the IP, date of incident, the category of the abuse report, as well as the abuse report it self.
Ability to view a read-only abuse report if an abuse report is set as closed
Ability to start a conversation with staff from within open abuse reports
Ability to self unsuspend a service (if enabled for a customer on abuse report creation or assigning)
Integrated with WHMCS's native client area notifications system (if client has any open abuse reports)
Ability to view, and download attachments
Lagom Theme Support (BETA)

Public Features

Report Abuse link in top navigation bar (automatically shown, if enabled), which is a public facing abuse reporting page, which allows 3rd parties to send you abuse reports by filling in a form
reCaptcha Support to avoid spam

Feel like a feature is missing? Check out our roadmap! If it isn't there, we'd be more than happy to add it!

Documentation: https://layerlabs.gitbook.io/abuse-manager-pro/

Reviews

5 stars

4 stars

3 stars

2 stars

1 star

Soundarahari Parthiban @soundarahari2554

February 12, 2025 at 04:30:17 PM

Great addon, bridges the gap between our abuse inbox and whmcs instance seamlessly.

Developer is also very responsive on support channels, fixing and implementing feature requests :)

4 months ago
Version Number 5.2

Jurie W @jurie7710

February 6, 2024 at 10:59:46 AM

The module bridges a gap in abuse management, and so far we are satisfied with it.

1 year ago
Version Number 4.6

Todd @todd6448

February 7, 2023 at 07:42:33 PM

I can't thank these guys enough! We love this module, and their team is very responsive to suggestions and usually will implement new ideas within weeks.

2 years ago
Version Number 4.2

Mor H @mor8844

January 24, 2023 at 09:22:11 PM

This module completely streamlines our abuse management. We had some issues when first trying to use the module so we reached out to the module support team.
The support team created the features we needed in real time, were incredibly responsive, and within a reasonable amount of time created a new version of the module that included all the features and fixes we requested.
I highly recommend this module and Layer Labs in general!

Rashed Alkhaili @myrsk

January 31, 2023 at 08:04:59 AM

Hello Mor,

Thank you for your feedback. We really appreciate it!

If you have any ideas, or feature requests that you would like to see in our module, please do let us know and we will be happy to implement them to benefit all our customers :)

Best regards

Owner@layerLabs

2 years ago
Version Number 4.1

Todd @todd6448

July 28, 2022 at 04:03:22 PM

It appears this product is not supported any longer or not replying to support tickets is acceptable to these people.

Rashed Alkhaili @myrsk

August 6, 2022 at 11:02:44 AM

Hello Todd,

Sorry that you feel that way. We are very much active and have no tickets in our support queue. Plus a new major update/release is being delivered this week.

Please do get in touch with us on our new platform: https://labs.layer.ae/whmcs/

Thanks

Best regards

Owner@layerLabs

2 years ago
Version Number 4.0.3

Rad Web Hosting @rad-web-hosting

March 17, 2022 at 11:08:23 AM

A must-have resource for all VPS or dedicated server providers

Rashed Alkhaili @myrsk

March 26, 2022 at 11:49:10 AM

Hello,

Thank you for your feedback. We really do appreciate it. If you have any ideas, or feature requests, please do let us know and we will be happy to implement them to benefit all our customers :)

Best regards

Owner@layerLabs

3 years ago
Version Number 4.0.3
Edited

Denis @denis9425

March 13, 2022 at 11:38:52 AM

Fantastic Module & Support. It was exactly what I was looking for & the price is amazing for the amount of features it has.

Rashed Alkhaili @myrsk

March 26, 2022 at 11:49:48 AM

Hello Denis,

Thank you for your kind words, we really do appreciate it.

If you have any ideas, or feature requests, please do let us know and we will be happy to implement them to benefit all our customers :)

Best regards

Owner@layerLabs

3 years ago
Version Number 4.0.3

Andrew @andrew9158

January 24, 2022 at 04:04:59 PM

Great plugin with amazing support! Bugs fixes and feature requests were implemented in just a few days. Simple to install and setup. Would definitely recommend!

Rashed Alkhaili @myrsk

January 24, 2022 at 05:21:46 PM

Hello Andrew,

Thank you for your kind words, and looking forward to introducing even more great features in this module to make your abuse management process a walk in the park :)

Best regards

Owner@layerLabs

3 years ago
Version Number 4.0.3

Vasileios Stoidis @MassiveGRID

November 10, 2021 at 08:22:43 AM

Quick support. Useful module, but documentation should be more details and clear.

Rashed Alkhaili @myrsk

January 16, 2022 at 01:16:03 PM

Hello Vasileios,

Glad to let you know that we have updated our documentation for AMP, and will further enhance it with the additional features.

Please check it out at https://layerlabs.gitbook.io/abuse-manager-pro/

Best regards

Owner@layerLabs

3 years ago
Version Number 3.6

Cerrie Russell @cerrie7191

December 31, 2020 at 08:47:23 AM

Excellent module

4 years ago
Version Number 3.6

George Sturley @george6461

March 14, 2020 at 03:27:46 PM

Fantastic customer support. We made a lot of suggestions to help speed up the time it takes for us to process abuse reports (we deal with 100+ daily), and all of them were implemented very quickly. Time is money and for $20, this is by far the best module on the market for hosts using WHMCS to make management of abuse quick and easy. Highly recommended!

5 years ago
Version Number 3.2

Arnav @arnav1167

February 27, 2020 at 05:35:58 AM

Very, very impressed with the module at this price. Most of the bad reviews are because the module is very tough to configure - and that's because of WHMCS. There are a lot of setups involved such as email piping, SSL, cron, and other requirements that would easily get missed.

Once all of those get taken care of, the module works seamlessly. I'd suggest anyone looking for an abuse app take a gamble and try this one out - if you have trouble configuring it like we did, Rashed & team will be more than happy to help you configure it!

It's a $20 application for goodness sake - if you put a little time into setting it up, you will be rewarded with a great app.

5 years ago
Version Number 3.2

Alexis Garcia @Alexis_1

May 29, 2019 at 02:54:35 PM

I think this is unsupported now, we can not download the module in client area.

Rashed Alkhaili @myrsk

October 6, 2019 at 03:31:57 PM

Hello Alexis,

We are sorry about the recent lack of support. Things are looking great after our recent restructuring, and network changes. Here's to hoping for a better future. Let me know if you require any help :)

Best regards

Owner@layerLabs

6 years ago
Version Number 2.5

sezer mekikçi @sezer2069

March 7, 2019 at 08:29:05 AM

Where to download if you have a demo version to try plugin. I couldn't find too many resources on the web. How can I review or try the plugin?

Rashed Alkhaili @myrsk

October 6, 2019 at 03:32:38 PM

Hello Sezer,

Sorry, we do not have a demo/trial available. However, we do have a 5 days money back guarantee :)

Best regards

Owner@layerLabs

6 years ago
Version Number 2.5

lexahost @lexahost8255

December 19, 2018 at 10:28:08 PM

how we can contact support !?

i can't reissue my license :
Action Failed Your WHMCS license key is not enabled to use the Licensing Addon yet. Navigate to Addons > Licensing Manager to resolve.

Rashed Alkhaili @myrsk

December 20, 2018 at 04:32:31 PM

Hello Lexahost,

Thanks for your patience. This issue has been resolved.

Best regards

Owner@layerLabs

6 years ago
Version Number 2.5

Martin Becker @Martin

December 3, 2018 at 06:29:51 AM

Good Addon, but their Current Website is Offline not allowing me to download the updates.

please fix :-)

Critical Error
SQLSTATE[HY000] [1040] Too many connections

Rashed Alkhaili @myrsk

December 20, 2018 at 04:32:52 PM

Hello Martin,

Thanks for your patience. This issue has been resolved.

Best regards

Owner@layerLabs

6 years ago
Version Number 2.5

Alexis Garcia @Alexis_1

April 7, 2017 at 06:45:46 PM

Great Module.. slow support

8 years ago
Version Number 1.5

Version Compatibility

Compatible with WHMCS v8.12

Full Version Compatibility

Selected versions of WHMCS v8.12
8.12.0
Selected versions of WHMCS v8.11
8.11.0 - 8.11.2
Selected versions of WHMCS v8.10
8.10.0
Selected versions of WHMCS v8.9
8.9.0
Selected versions of WHMCS v8.8
8.8.0
All versions of WHMCS v8.7
All versions of WHMCS v8.6
All versions of WHMCS v8.5
All versions of WHMCS v8.4
All versions of WHMCS v8.3
All versions of WHMCS v8.2
All versions of WHMCS v8.1
All versions of WHMCS v8.0
All versions of WHMCS v7.10
All versions of WHMCS v7.9
All versions of WHMCS v7.8
All versions of WHMCS v7.7
All versions of WHMCS v7.6
All versions of WHMCS v7.5
All versions of WHMCS v7.4
Selected versions of WHMCS v7.3
7.3.0
All versions of WHMCS v7.2
All versions of WHMCS v7.1
All versions of WHMCS v7.0

System Requirements

PHP_IMAP

* Requirements listed are in addition to the WHMCS default system requirements.

Support for this product

The best place to start if you need help with a specific product is to contact the developer. All WHMCS Marketplace developers have both a website and support URL listed.

Visit Website Contact Support

Developed By layerLabs

Changelog

v5.5 Released May 15th, 2025

Latest Version

New Features & Enhancements:

Ability to set which admin role can use the email widget (to read and reply back to incoming emails from within the module)
Ability to override the replyto email address when sending out emails
Added an additional email template variable to allow you to populate the client email template with the full abuse report description
Added a fixed timestamp when an email is imported into the module
Additional enhancements to the email widget for Google Workspace powered emails

Bugfixes:

Fixed a bug with "Abuse Report Queued" admin email template
Fixed a bug with client email notification not firing when closing abuse reports
Fixed a bug with suspension time
Fixed a bug that prevented the override of the timestamp set by the admin when working with queued reports
Fixed a bug that prevented some emails from showing up correctly in the email widget

Developed By layerLabs

Documentation: https://layerlabs.gitbook.io/abuse-manager-pro/

Reviews

Soundarahari Parthiban @soundarahari2554

Jurie W @jurie7710

Todd @todd6448

Mor H @mor8844

Rashed Alkhaili @myrsk

Todd @todd6448

Rashed Alkhaili @myrsk

Rad Web Hosting @rad-web-hosting

Rashed Alkhaili @myrsk

Denis @denis9425

Rashed Alkhaili @myrsk

Andrew @andrew9158

Rashed Alkhaili @myrsk

Vasileios Stoidis @MassiveGRID

Rashed Alkhaili @myrsk

Cerrie Russell @cerrie7191

George Sturley @george6461

Arnav @arnav1167

Alexis Garcia @Alexis_1

Rashed Alkhaili @myrsk

sezer mekikçi @sezer2069

Rashed Alkhaili @myrsk

lexahost @lexahost8255

Rashed Alkhaili @myrsk

Martin Becker @Martin

Rashed Alkhaili @myrsk

Alexis Garcia @Alexis_1

Version Compatibility

Full Version Compatibility

System Requirements

Support for this product

Changelog

v5.5 Released May 15th, 2025

Latest Version

Previous Versions

v5.4 Released February 27th, 2025

v5.3 Released February 23rd, 2025

v5.2 Released January 18th, 2025

v5.1 Released November 8th, 2024

v5.0 Released November 6th, 2024

v4.9 Released November 4th, 2024

v4.8 Released October 12th, 2024

v4.7 Released July 15th, 2024

v4.6 Released September 30th, 2023

v4.5 Released July 25th, 2023

v4.4 Released June 16th, 2023

v4.3 Released March 25th, 2023

v4.2 Released January 25th, 2023

v4.1 Released January 21st, 2023

v4.0.4 Released August 7th, 2022

v4.0.3 Released January 24th, 2022

v4.0.2 Released January 19th, 2022

v4.0.1 Released January 13th, 2022

v4.0 Released January 13th, 2022

v3.6 Released November 30th, 2020

v3.5 Released August 14th, 2020

v3.4 Released April 2nd, 2020

v3.3.1 Released March 14th, 2020

v3.3 Released March 14th, 2020

v3.2 Released February 4th, 2020

v3.1 Released January 28th, 2020

v3.0 Released January 26th, 2020

v2.5 Released June 29th, 2018

v2.0 Released April 17th, 2018

v1.9 Released April 12th, 2018

v1.7 Released April 29th, 2017

v1.6 Released April 12th, 2017

v1.5 Released November 1st, 2016

v1.0 Released April 5th, 2016

See also