Our domain has been updated to https://labs.layer.ae - please update to the latest version of the script to use the new licensing server!
Abuse Manager Pro (AMP) is a WHMCS addon (longest standing with regular updates & improvements since 2016!) that helps admins with the daily chores of abuse reports, and followups and turns their lives into a walk in the park for a low monthly fee of $5 or $50 per year, including upgrades for life!
This is THE module that you wish you knew about earlier! We really mean it!
Although many people use support tickets, that method requires a lot of work and many different strategies that results in defining an inefficient process for admins - that method can never be relied on. With AMP, everything is within the module, and there is no need to use multiple pages, external applications, or even other 3rd party solutions to manage or create abuse reports.
The system allows you to receive abuse reports from 3rd parties, either by emails (using a fetching technique by PHP_IMAP - great for automatically processing your abuse@domain.com address for example) or by enabling a public facing abuse reporting page. As well as that, you can create abuse reports of your own.
When an abuse report is submitted by 3rd parties (public facing page or via the email address that is to be fetched), it goes into a queue and awaits your moderation. This allows you to review the abuse report, and when you are satisfied, you can assign it to a customer. Queued abuse reports also show you which customer and service the abuse report could be linked to, depending on the available data in the report.
Admins can have conversations with clients, and vice versa - all in favour of reaching a solution and ultimately closing/resolving the abuse report.
Admins have the ability of creating an abuse report without suspending the service that relates to the abuse report, or suspend it immediately, or suspend it after a certain time limit passes. They also have the option to allow a customer to unsuspend themselves if required.
To understand the module better, please have a look at the screenshots, as well as the different feature sets for admins, registered users, and public guests.
Proud to be one of the longest standing WHMCS modules in this field. Started 7 years ago, with over 200 client requests/enhancements added into our releases.
AMP is ajax-ready, and no template modifications are required at all! Lagom Theme Support (BETA)!
Admin Features
- Abuse Dashboard that shows you quick statistics, important information, reports requiring your action, and flagged customers
- Admin Widget on WHMCS admin home page which shows abuse reports statistics and reports that require your action
- Filter and sort records using a filter on top of open, closed, queued abuse reports pages to quickly find what you are looking for
- Quick links to client's details and service from within reports and from open, closed, and queued report pages
- Ability to create a new abuse report using ajax to quickly select a customer, their product, and IP address
- Ability for the admin to set a custom IP address or use one of the IPs assigned to the service when creating a report
- Ability to set the service in question to either suspend immediately, or suspend after a time limit (admin defined), or not suspend at all
- Ability to allow the client to unsuspend their service on their own
- Ability to send a reminder email to the client halfway through the suspension on time limit
- Ability to override time limit suspension if client replies to abuse report
- Ability to auto-assign imported abuse reports instead of queueing them for admin moderation
- Ability to suspend auto-assigned imported abuse reports with either allowing the client to self unsuspend, or not
- Ability to discard duplicate imported abuse reports (Imported emails will be checked for an IPv4 and will be discarded if that same IPv4 has been reported and has a queued report in the last 24 hours)
- Ability to show an additional header (customizable) in the client area to grab the customer's attention when they have open abuse reports
- Ability to view, edit, close, clone, reopen, and delete - open and closed abuse reports
- Ability to view, and download attachments from open, closed and queued abuse reports
- Ability to assign to client, and delete - queued abuse reports (from 3rd parties from Public Page & Mail Fetch)
- Ability to see suggestions on which customer and service the queued abuse report might belong to
- Ability to use the new magic import “use these values” button to use the suggested customer details & service the queued abuse report might belong to
- Ability to see customer names highlighted in client groups colour (if customer is part of a group)
- Ability to see details of abuse report from within an abuse report detailed view
- Ability to start a conversation with the client from within open abuse reports
- Ability to see a read-only abuse report, when an abuse report is closed
- Ability to see the imported email body with attachments or abuse report from 3rd parties from within queued abuse reports
- Ability to lock down client area if a customer has any open abuse reports (strict mode), or if a client has not replied to any open abuse reports (standard mode), or not to lock down the client area (irrespective if client responded to open abuse reports, or having open abuse reports)
- Ability to set a maximum amount of open abuse reports before a customer is flagged on admin side
- Ability to specify amount of time before a service is automatically suspended (only if report is set to suspend a service after a time limit)
- Ability to lift the automatic suspension, before the service is suspended from within an open abuse report
- Ability to see if a customer has viewed the abuse report
- Ability to use quick replies when creating abuse reports, or when replying in conversations
- Ability to create a FraudRecord report from within an open abuse report
- Ability to view, edit, and save admin notes on every abuse report
- Ability to see customer sticky notes from within open and closed abuse reports
- Ability to copy to clipboard the original reports submitted
- Ability to create as many different abuse categories as you see fit
- Ability to rename links in WHMCS navbar
- Ability to download a PDF report of open, or closed abuse reports
- Ability to reroute/disable/modify admin notifications (new WHMCS notifications system)
- Ability to search for abuse reports using WHMCS's native intelligent search (Intellisearch)
- Admin notifications on 3rd party queued abuse reports
- Multiple staff can work on the same abuse report
- Custom email templates which are sent to staff, which can also be edited and include respective merge fields
Client Features
- Resolution Center link in top navigation bar (automatically shown, if enabled), which shows a customer all their abuse reports - open and closed, with the ability to view both
- Ability to see 'last reply by' & 'service' columns in the abuse reports overview page
- Report details show vital information to the customer, including the service in question, the IP, date of incident, the category of the abuse report, as well as the abuse report it self.
- Ability to view a read-only abuse report if an abuse report is set as closed
- Ability to start a conversation with staff from within open abuse reports
- Ability to self unsuspend a service (if enabled for a customer on abuse report creation or assigning)
- Integrated with WHMCS's native client area notifications system (if client has any open abuse reports)
- Ability to view, and download attachments
- Lagom Theme Support (BETA)
Public Features
- Report Abuse link in top navigation bar (automatically shown, if enabled), which is a public facing abuse reporting page, which allows 3rd parties to send you abuse reports by filling in a form
- reCaptcha Support to avoid spam
Feel like a feature is missing? Check out our roadmap! If it isn't there, we'd be more than happy to add it!
Documentation: https://layerlabs.gitbook.io/abuse-manager-pro/
Todd @todd6448
I can't thank these guys enough! We love this module, and their team is very responsive to suggestions and usually will implement new ideas within weeks.
Mor H @mor8844
This module completely streamlines our abuse management. We had some issues when first trying to use the module so we reached out to the module support team.
The support team created the features we needed in real time, were incredibly responsive, and within a reasonable amount of time created a new version of the module that included all the features and fixes we requested.
I highly recommend this module and Layer Labs in general!
Rashed Alkhaili @myrsk
Hello Mor,
Owner@layerLabsThank you for your feedback. We really appreciate it!
If you have any ideas, or feature requests that you would like to see in our module, please do let us know and we will be happy to implement them to benefit all our customers :)
Best regards
Todd @todd6448
It appears this product is not supported any longer or not replying to support tickets is acceptable to these people.
Rashed Alkhaili @myrsk
Hello Todd,
Owner@layerLabsSorry that you feel that way. We are very much active and have no tickets in our support queue. Plus a new major update/release is being delivered this week.
Please do get in touch with us on our new platform: https://labs.layer.ae/whmcs/
Thanks
Best regards
Rad Web Hosting @rad-web-hosting
A must-have resource for all VPS or dedicated server providers
Rashed Alkhaili @myrsk
Hello,
Owner@layerLabsThank you for your feedback. We really do appreciate it. If you have any ideas, or feature requests, please do let us know and we will be happy to implement them to benefit all our customers :)
Best regards
Denis @denis9425
Fantastic Module & Support. It was exactly what I was looking for & the price is amazing for the amount of features it has.
Rashed Alkhaili @myrsk
Hello Denis,
Owner@layerLabsThank you for your kind words, we really do appreciate it.
If you have any ideas, or feature requests, please do let us know and we will be happy to implement them to benefit all our customers :)
Best regards
Andrew @andrew9158
Great plugin with amazing support! Bugs fixes and feature requests were implemented in just a few days. Simple to install and setup. Would definitely recommend!
Rashed Alkhaili @myrsk
Hello Andrew,
Owner@layerLabsThank you for your kind words, and looking forward to introducing even more great features in this module to make your abuse management process a walk in the park :)
Best regards
Vasileios Stoidis @MassiveGRID
Quick support. Useful module, but documentation should be more details and clear.
Rashed Alkhaili @myrsk
Hello Vasileios,
Owner@layerLabsGlad to let you know that we have updated our documentation for AMP, and will further enhance it with the additional features.
Please check it out at https://layerlabs.gitbook.io/abuse-manager-pro/
Best regards
Cerrie Russell @cerrie7191
Excellent module
George Sturley @george6461
Fantastic customer support. We made a lot of suggestions to help speed up the time it takes for us to process abuse reports (we deal with 100+ daily), and all of them were implemented very quickly. Time is money and for $20, this is by far the best module on the market for hosts using WHMCS to make management of abuse quick and easy. Highly recommended!
Arnav @arnav1167
Very, very impressed with the module at this price. Most of the bad reviews are because the module is very tough to configure - and that's because of WHMCS. There are a lot of setups involved such as email piping, SSL, cron, and other requirements that would easily get missed.
Once all of those get taken care of, the module works seamlessly. I'd suggest anyone looking for an abuse app take a gamble and try this one out - if you have trouble configuring it like we did, Rashed & team will be more than happy to help you configure it!
It's a $20 application for goodness sake - if you put a little time into setting it up, you will be rewarded with a great app.
Alexis Garcia @Alexis_1
I think this is unsupported now, we can not download the module in client area.
Rashed Alkhaili @myrsk
Hello Alexis,
Owner@layerLabsWe are sorry about the recent lack of support. Things are looking great after our recent restructuring, and network changes. Here's to hoping for a better future. Let me know if you require any help :)
Best regards
sezer mekikçi @sezer2069
Where to download if you have a demo version to try plugin. I couldn't find too many resources on the web. How can I review or try the plugin?
Rashed Alkhaili @myrsk
Hello Sezer,
Owner@layerLabsSorry, we do not have a demo/trial available. However, we do have a 5 days money back guarantee :)
Best regards
lexahost @lexahost8255
how we can contact support !?
i can't reissue my license :
Action Failed Your WHMCS license key is not enabled to use the Licensing Addon yet. Navigate to Addons > Licensing Manager to resolve.
Rashed Alkhaili @myrsk
Hello Lexahost,
Owner@layerLabsThanks for your patience. This issue has been resolved.
Best regards
Martin Becker @Martin
Good Addon, but their Current Website is Offline not allowing me to download the updates.
please fix :-)
Critical Error
SQLSTATE[HY000] [1040] Too many connections
Rashed Alkhaili @myrsk
Hello Martin,
Owner@layerLabsThanks for your patience. This issue has been resolved.
Best regards
Alexis Garcia @Alexis_1
Great Module.. slow support