Abuse Manager Pro (AMP) is a WHMCS addon that helps admins with the daily chores of abuse reports, and followups and turns their lives into a walk in the park for a one-time fee of $20, including free upgrades for life!
Although many people use support tickets, that method requires a lot of work and many different methods to help streamline the process. With AWP, everything is within the module and there is no need to use multiple pages, and applications no more with a traditional messy set up.
The system allows you to receive abuse reports from 3rd parties, either by emails (using a pipe) or by a public facing report abuse page. As well as that, you can create abuse reports of your own.
When an abuse report is submitted by 3rd parties (public facing page or via the email pipe), it goes into a queue and awaits your moderation and then you can assign it to a customer if you see fit. Queued abuse reports also try to help you by showing you which customer and service the abuse report could be linked to.
Admins can have conversations with clients, and vice versa - all in favor of reaching a solution and ultimately closing/resolving the abuse report.
Admins have the ability of not suspending the service that relates to the abuse report, or suspend it immediately, or suspend it after a certain time limit passes. They also have the option to allow a customer to unsuspend themselves if required.
To understand the module better, please have a look at the screenshots, as well as the different feature sets for admins, public users, and registered users below.
Proud to say that Ajax is supported, and no template modifications are required at all!
Documentation: https://layerlabs.gitbook.io/abuse-manager-pro/
The best place to start if you need help with a specific product is to contact the developer. All WHMCS Marketplace developers have both a website and support URL listed.
New Features:
Enhancements:
Bugfixes:
Bugfixes:
Enhancement:
####Admin Features
####Public Features
####Customer Features
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Rad Web Hosting @rad-web-hosting
A must-have resource for all VPS or dedicated server providers
Rashed Alkhaili @myrsk
Hello,
Owner@layerLabsThank you for your feedback. We really do appreciate it. If you have any ideas, or feature requests, please do let us know and we will be happy to implement them to benefit all our customers :)
Best regards
Denis @denis9425
Fantastic Module & Support. It was exactly what I was looking for & the price is amazing for the amount of features it has.
Rashed Alkhaili @myrsk
Hello Denis,
Owner@layerLabsThank you for your kind words, we really do appreciate it.
If you have any ideas, or feature requests, please do let us know and we will be happy to implement them to benefit all our customers :)
Best regards
Andrew @andrew9158
Great plugin with amazing support! Bugs fixes and feature requests were implemented in just a few days. Simple to install and setup. Would definitely recommend!
Rashed Alkhaili @myrsk
Hello Andrew,
Owner@layerLabsThank you for your kind words, and looking forward to introducing even more great features in this module to make your abuse management process a walk in the park :)
Best regards
Vasileios Stoidis @MassiveGRID
Quick support. Useful module, but documentation should be more details and clear.
Rashed Alkhaili @myrsk
Hello Vasileios,
Owner@layerLabsGlad to let you know that we have updated our documentation for AMP, and will further enhance it with the additional features.
Please check it out at https://layerlabs.gitbook.io/abuse-manager-pro/
Best regards
Cerrie Russell @cerrie7191
Excellent module
George Sturley @george6461
Fantastic customer support. We made a lot of suggestions to help speed up the time it takes for us to process abuse reports (we deal with 100+ daily), and all of them were implemented very quickly. Time is money and for $20, this is by far the best module on the market for hosts using WHMCS to make management of abuse quick and easy. Highly recommended!
Arnav @arnav1167
Very, very impressed with the module at this price. Most of the bad reviews are because the module is very tough to configure - and that's because of WHMCS. There are a lot of setups involved such as email piping, SSL, cron, and other requirements that would easily get missed.
Once all of those get taken care of, the module works seamlessly. I'd suggest anyone looking for an abuse app take a gamble and try this one out - if you have trouble configuring it like we did, Rashed & team will be more than happy to help you configure it!
It's a $20 application for goodness sake - if you put a little time into setting it up, you will be rewarded with a great app.
Alexis Garcia @Alexis_1
I think this is unsupported now, we can not download the module in client area.
Rashed Alkhaili @myrsk
Hello Alexis,
Owner@layerLabsWe are sorry about the recent lack of support. Things are looking great after our recent restructuring, and network changes. Here's to hoping for a better future. Let me know if you require any help :)
Best regards
sezer mekikçi @sezer2069
Where to download if you have a demo version to try plugin. I couldn't find too many resources on the web. How can I review or try the plugin?
Rashed Alkhaili @myrsk
Hello Sezer,
Owner@layerLabsSorry, we do not have a demo/trial available. However, we do have a 5 days money back guarantee :)
Best regards
lexahost @lexahost8255
how we can contact support !?
i can't reissue my license :
Action Failed Your WHMCS license key is not enabled to use the Licensing Addon yet. Navigate to Addons > Licensing Manager to resolve.
Rashed Alkhaili @myrsk
Hello Lexahost,
Owner@layerLabsThanks for your patience. This issue has been resolved.
Best regards
Martin Becker @Martin
Good Addon, but their Current Website is Offline not allowing me to download the updates.
please fix :-)
Critical Error
SQLSTATE[HY000] [1040] Too many connections
Rashed Alkhaili @myrsk
Hello Martin,
Owner@layerLabsThanks for your patience. This issue has been resolved.
Best regards
Alexis Garcia @Alexis_1
Great Module.. slow support