Abuse Manager Pro (AMP) is a WHMCS addon (longest standing with regular updates & improvements since 2016!) that helps admins with the daily chores of abuse reports, and followups and turns their lives into a walk in the park for a low monthly fee of $5 or $50 per year, including upgrades for life!
This is THE module that you wish you knew about earlier! We really mean it!
Although many people use support tickets, that method requires a lot of work and many different strategies that results in defining an inefficient process for admins - that method can never be relied on. With AMP, everything is within the module, and there is no need to use multiple pages, external applications, or even other 3rd party solutions to manage or create abuse reports.
The system allows you to receive abuse reports from 3rd parties, either by emails (using a fetching technique by PHP_IMAP - great for automatically processing your firstname.lastname@example.org address for example) or by enabling a public facing abuse reporting page. As well as that, you can create abuse reports of your own.
When an abuse report is submitted by 3rd parties (public facing page or via the email address that is to be fetched), it goes into a queue and awaits your moderation. This allows you to review the abuse report, and when you are satisfied, you can assign it to a customer. Queued abuse reports also show you which customer and service the abuse report could be linked to, depending on the available data in the report.
Admins can have conversations with clients, and vice versa - all in favour of reaching a solution and ultimately closing/resolving the abuse report.
Admins have the ability of creating an abuse report without suspending the service that relates to the abuse report, or suspend it immediately, or suspend it after a certain time limit passes. They also have the option to allow a customer to unsuspend themselves if required. To understand the module better, please have a look at the screenshots, as well as the different feature sets for admins, registered users, and public guests.
Proud to be one of the longest standing WHMCS modules in this field. Started 7 years ago, with over 200 client requests/enhancements added into our releases.
AMP is ajax-ready, and no template modifications are required at all! Lagom Theme Support (BETA)!
Feel like a feature is missing? Check out our roadmap! If it isn't there, we'd be more than happy to add it!
The best place to start if you need help with a specific product is to contact the developer. All WHMCS Marketplace developers have both a website and support URL listed.
New Features & Enhancements:
Added a new configurable option to import only the first email, and discard replies from being imported and queued
Added a new configurable option exclude certain client groups from the auto suspension from the auto import feature
Added a new unsuspend button in the abuse report detailed view (visible when the service the abuse report is related to is suspended)
Added a new file preview method, to allow admins to preview attachments instead of having to download them locally
Enhanced client unsuspend data row on the abuse report detailed view
Enhanced IMAP connection logging in module logs
Fixed a bug with client dropdown (selectize library)
Fixed a bug with html content email import that prevented clients from replying to abuse reports
Fixed a bug with downloading a PDF report on chrome
Fixed a bug with file inclusions that affected specific SaaS provider environments
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