Abuse report management for WHMCS hosts

Manage every abuse complaint in one place. Receive reports from your abuse mailbox, a public form or the admin area, link each one to the right client and service, talk to the client and suspend the service automatically if it is not fixed in time. Answer datacenter and third-party abuse complaints on schedule instead of chasing emails.

A license key is required (USD 9 per license per year). Mailbox import needs the PHP IMAP extension.

Why hosting companies use it

• Complaints arrive from three places: your abuse mailbox (IMAP), a public Report Abuse form and the admin area
• Every report lands in a queue; assign it to a client and service, or let the module match the IP automatically
• Clients answer inside the WHMCS client area, so the whole conversation stays in one place
• Set a deadline per report: suspend the exact service immediately or after a time limit you choose
• A clear record of what was done and when, so deadlines are not missed

Features

Reports and workflow

• Admin form, public report form (optional reCAPTCHA) and IMAP mailbox import
• Moderation queue with automatic assignment by IP
• Workflow: Open, Answered, Customer Reply, Closed, plus your own statuses, categories and quick replies
• Rich text in messages and e-mails; edit messages and replies

Suspension

• Suspend immediately or after a time limit
• Temporary access with automatic re-suspension; optional self-unsuspend by the client
• Per report: a client reply can cancel the scheduled suspension or keep the schedule
• Optional reactivation invoice, immediately or after a delay

For your clients and staff

• Client area page where clients read and answer their reports; optional client-area lockdown while a report is open
• Dashboard, tab badges and an admin home widget
• E-mails go through WHMCS mail settings with editable templates

Requirements

• WHMCS (tested versions are listed on the Compatibility tab), PHP 8.1 or later
• WHMCS cron plus the module cron scripts for mailbox import and suspensions

Pricing and support

• USD 9 per license per year, updates included while the license is active
• The module stops working when the license expires; renew it to continue
• Support by ticket on the vendor's website

FAQ

How do I handle abuse reports in WHMCS? Reports from your abuse mailbox or the public form go to a queue. You assign them to the client and service, reply, and close them when resolved.

Can WHMCS suspend a service automatically for abuse? Yes. Per report you choose: suspend now, suspend after a number of hours, or give temporary access that suspends again automatically.

Does a client reply stop the suspension? You choose per report: cancel the scheduled suspension or keep the schedule.

Do I need the IMAP extension? Only for mailbox import. The form and the admin entry work without it.

License and updates

• Verifying the license sends the license key, your WHMCS domain, server IP and module folder to the vendor's licensing server. No client or report data is sent.
• The module checks daily for a new version. Updates are installed only when you click Update, are signature-checked and backed up first.