Cancellation Center For WHMCS

Cancellation Center For WHMCS

Developed By ModulesGarden

Compatible with WHMCS v8.3

Cancellation Center For WHMCS is a vastly convenient module created for quick and effortless supervision of all cancellation requests submitted by your customers. Empowered to create short surveys, you will be able to access targeted feedback from every single user requesting product cancellation.

The number one advantage lies in the opportunity to design various questionnaires that your clients will be asked to complete while canceling chosen products. You will be free to select among different question types, combine created questions into groups and assign them to either product groups or particular products in your offer. No less practical is the ability to hide the "End of the billing period" option as well as to define how many days before the due date it should turn visible again. In addition, our module covers personalized messages you can display to your clients at the top of each survey. What is more, owing to a dynamic graphic summary located on the dashboard, you will quickly overview and analyze assembled information on all canceled products.

Cancellation Center For WHMCS is your sure-fire solution to collect customized insights that will help you organize your services in a way most adequate to your clients’ unique needs. Order the module today and unlock endless inspiration to enhance your products in a customer-oriented manner!

Client Area Features:

  • Fill Out Custom Surveys With Questions On Product/Service Cancellation Requests

Admin Area Features:

  • View Dashboard Summary:
    • Latest Cancellation Requests
    • Cancellation Requests Per Product
  • Create Questionnaire Groups:
    • Provide Group Name And Description
    • Provide Message Displayed To Clients Above Survey
    • Add Multiple Language Versions To Provided Message
  • Create And Assign Questions To Groups
  • Choose Question Type:
    • Confirmation
    • Text
    • Scale
    • Select
    • Multi-Select
  • Add Available Answer Options To Questions
  • Add Multiple Language Versions To Provided Questions
  • Assign Created Question Groups To Products/Services And Product Groups
  • Choose Whether "End Of Billing Period" Option Should Be Disabled Until Specified Time
  • View Submitted Cancellations And Answers Given By Clients
  • Move On To Submitted Answers Directly From WHMCS Cancellation Requests List

General Info:

  • Multi-Language Support
  • Supports PHP 7.2 Up To PHP 7.4
  • Supports WHMCS Themes "Six" And "Twenty-One"
  • Supports WHMCS V8.0 And Later
  • Easy Module Upgrade To Open Source Version



5 stars
4 stars
3 stars
2 stars
1 star


December 21, 2021 at 12:12:05 PM

The module is very good and fills a gap of great importance that WHMCS leaves something to be desired. If a company wants to improve the quality of the services it provides to its customers, it should purchase this module. The module works very well. As every ModulesGarden module, we already have about 10, now we are acquiring 03 more, Advanced Billing, Recurring Billing, Digital Ocean Droplet, you won't find any problems in the installation and configuration. The module is new and I believe it still needs some improvements, with, for example, the only trigger that triggers the Customer Query is Cancellation, which is the module's original proposal and it does it excellently. But it is merely a reactive measure as the customer has already decided to leave. It is critically important to listen to the customer when they cancel, but it is essential to listen to the customer before he makes the decision to cancel. If the module comes to have a trigger that allows triggering the query also before cancellation, it would be possible to create a zero tolerance policy against churn in the company. But the module is very good in its original proposal. Also, the mandatory filling of each field needs to be improved. There should be a way for us to be able to decide whether or not the field will be mandatory, but it does not impede or hinder its functioning. And if the client is going to give up, that he/she completes all the necessary process to do so. In the end, we implemented the module and it is working very well. This year 2021 we expanded our module hiring from ModulesGarden as their support greatly improved. You will not be left unattended.

  • 1 month ago

Damien Cutler @damien2429

December 11, 2021 at 01:48:44 PM

Does what it says on the tin. Very easy to set up. Only downside is there doesn't seem to be optional questions for the cancellation all questions need to be answered hoping they add that soon.

  • 1 month ago

Version Compatibility

Compatible with WHMCS v8.3

Full Version Compatibility

  • Selected versions of WHMCS v8.3
  • All versions of WHMCS v8.2
  • All versions of WHMCS v8.1
  • All versions of WHMCS v8.0

Support for this product

The best place to start if you need help with a specific product is to contact the developer. All WHMCS Marketplace developers have both a website and support URL listed.

Developed By ModulesGarden


v1.1.1 Released September 28th, 2021

Latest Version

  • New Feature: WHMCS V8.3 support


Previous Versions

v1.1.0 Released September 8th, 2021

View/hide detailed changelog

  • New Feature: New "Scale" question type that allows clients to submit rates from 0 to 10
  • New Feature: Assign questions directly to product groups to speed up relations configuration
  • New Feature: Multi-language support - you can now define questions in multiple language versions
  • Removed: Support for WHMCS V7.10 and previous
  • Bug Fix: Slight code corrections and other improvements


v1.0.5 Released June 18th, 2021

View/hide detailed changelog

  • New Feature: WHMCS V8.2 support
  • Removed: Support for WHMCS V7.9 and previous
  • Removed: Support for PHP 7.1 version


v1.0.4 Released February 24th, 2021

View/hide detailed changelog

  • New Feature: WHMCS V8.1 and "Twenty-One" theme support
  • Removed: Support for WHMCS V7.8 and previous
  • Bug Fix: Corrected compatibility with PHP 7.4 and WHMCS V8.0 version
  • Bug Fix: Prevented certain security issue
  • Bug Fix: Minor code corrections


v1.0.3 Released August 26th, 2020

View/hide detailed changelog

  • New Feature: WHMCS V8.0 and PHP 7.4 support


v1.0.2 Released June 18th, 2020

View/hide detailed changelog

  • Bug Fix: Fixed issue with the lack of products to re-assign on the product relations list if these items were once removed from the previously existing groups - case #60


v1.0.1 Released April 6th, 2020

View/hide detailed changelog

  • New Feature: WHMCS V7.10 support
  • Removed: Support for WHMCS V7.7 and previous


v1.0.0 Released October 2nd, 2019

View/hide detailed changelog

  • Stable Release


See also

Google Analytics Enhanced E-commerce for WHMCS

Implement Google Analytics Conversion and Enhanced Ecommerce Track and Tag Manager on WHMCS.

Report Generator For WHMCS

Build dynamic reports, schedule their creation and email the results to your staff members.

Intercom Addon Module

Intercom Addon Module integrates customer platform into WHMCS.

Sales By Staff Report

Report to show the Sales per Staff member per month.

MetricsCube Connector For WHMCS

Access MetricsCube business reports with advanced filtering and data comparison features.