ModulesGarden Product Feedback Center For WHMCS is an extremely useful module developed to let you display surveys, flexible in contents and design, that will empower your clients to share their overall experience with special focus on your products and support services. The whole gamut includes surveys accessible in the cancellation request form, product page, ticket view, as well as your client area's dashboard.

You will be free to choose from among all most popular question formats, including text, scale and multi-select, then combine the ready questions into groups, and finally assign them to product groups or particular products in your offer. Your newly acquired toolkit will deliver means to optionalize questions as well as determine their visibility depending on the previous answers. Along with it, a number of activation rules can be formulated to control when a survey appears on the home page. Another major benefit is that Product Feedback Center For WHMCS allows the creation of personalized messages to your clients that will pop up at the top of each survey. Beyond exporting completed surveys, you will be able to track vital statistics, helping you analyze customer behavior trends and patterns effectively.

Product Feedback Center For WHMCS is your go-to source of actionable insight that will guide your underway strategies in tune with your clients’ unique needs. Order the module today and unlock endless inspiration to enhance your products in the most customer-oriented manner!

Client Area Features:

• Fill Out Custom Surveys With Questions:
  • On Product/Service:
    • As Standalone Feedback Form
    • On Cancellation Requests
  • In Questionnaires Form Displayed When Specific Rules Are Met
  • In Support Ticket Feedback Form

Admin Area Features:

• View Dashboard Summary:

  • Latest Cancellation Surveys
  • Latest Feedback Surveys
  • Latest Support Survey Requests
  • Latest Questionnaire Requests
  • Cancellation Surveys Per Product
  • Cancellation Surveys Per Product Group
  • Feedback Surveys Per Product
  • Feedback Surveys Per Product Group
  • Support Feedback Requests Per Department
  • Questionnaire Requests Per Questionnaire Group

• Create Question Groups And Relations For:

  • Cancellation Requests
  • Products Feedback
  • Support Tickets
  • Questionnaires

• Customize Surveys:

  • Provide Group Name And Description
  • Provide Message Displayed To Clients Above Survey
  • Customize Message Text And Alert Bar Color
  • Add Multiple Language Versions To Provided Messages

• Create And Assign Questions To Groups:

  • Provide Question Name
  • Choose Question Type:
    • Confirmation
    • Text
    • Select
    • Multi-Select
    • Scale
    • Custom Scale
  • Toggle Question Status
  • Add Question Description
  • Toggle Question To Be Optional
  • Display Question Based On Answer Selected In Another Parent Question
  • Define Characters Limit For Text Type Answers
  • Randomize Order Of Answer Options For Confirmation, Select And Multi-Select Question Types
    • Pin Last Answer
  • Set Minimum, Maximum Or Exact Number Of Required Answers For Multi-Select Question Type
  • Toggle Horizontal Or Vertical Display Of Scale And Custom Scale Question Types

• Add Available Answer Options To Questions

• Add Multiple Language Versions To Provided Questions

• Create Relations And Rules To Display Surveys:

  • Cancellations:
    • Assign Created Question Groups To Products/Services And Product Groups
    • Choose Whether "End Of Billing Period" Option Should Be Disabled Until Specified Time
    • Hide WHMCS Cancellation Reason From Questionnaire Form
  • Product Feedback:
    • Assign Created Question Groups To Products/Services And Product Groups
  • Support Feedback:
    • Assign Created Question Groups To Specific Departments
  • Questionnaire:
    • Assign Created Question Groups Based On Activation Rules:
      • Client Owned Products, Product Addons, And Domain TLDs
      • Assignment To Client Group
      • New Customer Defined With Number Of Days To Pass Since Registration
      • Old Customer Defined With Number Of Days After Registration
    • Provide Short Name Displayed In "Available Questionnaires" Table
    • Toggle One-Time Access

• View/Delete Answers Submitted By Clients

• Export Surveys Feedback To CSV File

• Send Email Message To Client On Ticket Closure Event With Feedback Request

• Access Submitted Answers Directly From WHMCS Cancellation Requests List

General Info:

• Multi-Language Support
• Supports PHP 8.2 Back To PHP 7.4
• Supports WHMCS Themes "Six" And "Twenty-One"
• Supports WHMCS V8.11 Back To WHMCS V8.8
• Requires ionCube Loader V13 Or Later
• Easy Module Upgrade To Open Source Version