Product Feedback Center For WHMCS

Product Feedback Center For WHMCS

Developed By ModulesGarden

Compatible with WHMCS v8.8

ModulesGarden Product Feedback Center For WHMCS is an extremely useful module developed to let you display surveys, flexible in contents and design, that will empower your clients to share their overall experience with special focus on your products and support services. The whole gamut includes surveys accessible in the cancellation request form, product page, ticket view, as well as your client area's dashboard.

You will be free to choose from among all most popular question formats, including text, scale and multi-select, then combine the ready questions into groups, and finally assign them to product groups or particular products in your offer. Your newly acquired toolkit will deliver means to optionalize questions as well as determine their visibility depending on the previous answers. Along with it, a number of activation rules can be formulated to control when a survey appears on the home page. Another major benefit is that Product Feedback Center For WHMCS allows the creation of personalized messages to your clients that will pop up at the top of each survey. In addition to that, the numbers of completed surveys will be presented graphically on your dashboard to help you drill down on trends and patterns in customer behavior.

Product Feedback Center For WHMCS is your go-to source of actionable insight that will guide your underway strategies in tune with your clients’ unique needs. Order the module today and unlock endless inspiration to enhance your products in the most customer-oriented manner!

Client Area Features:

  • Fill Out Custom Surveys With Questions:
    • On Product/Service:
      • As Standalone Feedback Form
      • On Cancellation Requests
    • In Questionnaires Form Displayed When Specific Rules Are Met
    • In Support Ticket Feedback Form

Admin Area Features:

  • View Dashboard Summary:

    • Latest Cancellation Surveys
    • Latest Feedback Surveys
    • Cancellation Surveys Per Product
    • Feedback Surveys Per Product
    • Cancellation Surveys Per Product Group
    • Feedback Surveys Per Product Group
  • Create Question Groups And Relations For:

    • Cancellation Requests
    • Products Feedback
    • Support Tickets
    • Questionnaires
  • Customize Surveys:

    • Provide Group Name And Description
    • Provide Message Displayed To Clients Above Survey
    • Customize Message Text And Alert Bar Color
    • Add Multiple Language Versions To Provided Messages
  • Create And Assign Questions To Groups:

    • Provide Question Name
    • Choose Question Type:
      • Confirmation
      • Text
      • Select
      • Multi-Select
      • Scale
      • Custom Scale
    • Toggle Question Status
    • Add Question Description
    • Toggle Question To Be Optional
    • Display Question Based On Answer Selected In Another Parent Question
    • Define Characters Limit For Text Type Answers
    • Randomize Order Of Answer Options For Confirmation, Select And Multi-Select Question Types
      • Pin Last Answer
    • Set Minimum, Maximum Or Exact Number Of Required Answers For Multi-Select Question Type
    • Toggle Horizontal Or Vertical Display Of Scale And Custom Scale Question Types
  • Add Available Answer Options To Questions

  • Add Multiple Language Versions To Provided Questions

  • Create Relations And Rules To Display Surveys:

    • Cancellations:
      • Assign Created Question Groups To Products/Services And Product Groups
      • Choose Whether "End Of Billing Period" Option Should Be Disabled Until Specified Time
      • Hide WHMCS Cancellation Reason From Questionnaire Form
    • Product Feedback:
      • Assign Created Question Groups To Products/Services And Product Groups
    • Support Feedback:
      • Assign Created Question Groups To Specific Departments
    • Questionnaire:
      • Assign Created Question Groups Based On Activation Rules:
        • Client Owned Products, Product Addons, And Domain TLDs
        • Assignment To Client Group
        • New Customer Defined With Number Of Days To Pass Since Registration
        • Old Customer Defined With Number Of Days After Registration
      • Provide Short Name Displayed In "Available Questionnaires" Table
      • Toggle One-Time Access
  • View/Delete Answers Submitted By Clients

  • Send Email Message To Client On Ticket Closure Event With Feedback Request

  • Access Submitted Answers Directly From WHMCS Cancellation Requests List

General Info:

  • Multi-Language Support
  • Supports PHP 8.1 Back To PHP 7.4
  • Supports WHMCS Themes "Six" And "Twenty-One"
  • Supports WHMCS V8.8 Back To WHMCS V8.6
  • Requires ionCube Loader V12 Or Later
  • Easy Module Upgrade To Open Source Version



5 stars
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1 star

Businezz 99 @Businezz99

February 27, 2022 at 06:30:50 PM

Really good module to get to know our customers' needs and why they are requesting cancellations.

  • 2 years ago
  • Version Number 1.1.2


December 21, 2021 at 12:12:05 PM

The module is very good and fills a gap of great importance that WHMCS leaves something to be desired. If a company wants to improve the quality of the services it provides to its customers, it should purchase this module. The module works very well. As every ModulesGarden module, we already have about 10, now we are acquiring 03 more, Advanced Billing, Recurring Billing, Digital Ocean Droplet, you won't find any problems in the installation and configuration. The module is new and I believe it still needs some improvements, with, for example, the only trigger that triggers the Customer Query is Cancellation, which is the module's original proposal and it does it excellently. But it is merely a reactive measure as the customer has already decided to leave. It is critically important to listen to the customer when they cancel, but it is essential to listen to the customer before he makes the decision to cancel. If the module comes to have a trigger that allows triggering the query also before cancellation, it would be possible to create a zero tolerance policy against churn in the company. But the module is very good in its original proposal. Also, the mandatory filling of each field needs to be improved. There should be a way for us to be able to decide whether or not the field will be mandatory, but it does not impede or hinder its functioning. And if the client is going to give up, that he/she completes all the necessary process to do so. In the end, we implemented the module and it is working very well. This year 2021 we expanded our module hiring from ModulesGarden as their support greatly improved. You will not be left unattended.

  • 2 years ago
  • Version Number 1.1.1

Damien Cutler @damien2429

December 11, 2021 at 01:48:44 PM

Does what it says on the tin. Very easy to set up. Only downside is there doesn't seem to be optional questions for the cancellation all questions need to be answered hoping they add that soon.

  • 2 years ago
  • Version Number 1.1.1

Version Compatibility

Compatible with WHMCS v8.8

Full Version Compatibility

  • Selected versions of WHMCS v8.8
  • All versions of WHMCS v8.7
  • All versions of WHMCS v8.6

Support for this product

The best place to start if you need help with a specific product is to contact the developer. All WHMCS Marketplace developers have both a website and support URL listed.

Developed By ModulesGarden


v2.1.3 Released August 10th, 2023

Latest Version

  • New Feature: WHMCS V8.8 support
  • Improvement: Implemented language overrides support, enabling the utilization of customized translations
  • Removed: Support for WHMCS V8.5 and previous
  • Bug Fix: Solved problem with the "-|" phrase that could be added to the cancellation reason although that has not been provided - case #202
  • Bug Fix: Fixed issue with creating the settings related database table due to the "Foreign key constraint is incorrectly formed" error - case #203


Previous Versions

v2.1.2 Released April 4th, 2023

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  • New Feature: WHMCS V8.7 support
  • Removed: Support for WHMCS V8.3 and previous
  • Removed: Support for PHP 7.3 version
  • Bug Fix: Assorted code corrections related to the usage of PHP 8.1 version - case #187
  • Bug Fix: Fixed problem with an empty parent question filed after using the question cloning functionality
  • Bug Fix: The previously saved language translations of feedback groups will now be properly displayed when editing a group
  • Bug Fix: Resolved case that could interrupt the correct usage of the search box for cancelations groups, questions and answers
  • Bug Fix: Other minor code adjustments


v2.1.1 Released November 8th, 2022

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  • New Feature: WHMCS V8.6 support
  • New Feature: Support for PHP 8.1 version
  • Changed: Requires ionCube Loader V12 or later
  • Removed: Support for WHMCS V8.2 and previous
  • Removed: Support for PHP 7.2 version
  • Bug Fix: Fixed cases when the "reason" of the cancellation request was not properly registered in the case of product groups relations - case #180
  • Bug Fix: Eliminated number of SQL errors that might have occurred while filtering relations using the "Search" field - case #178
  • Bug Fix: Fixed problem with generating an invalid address for the ticket URL in the email message
  • Bug Fix: Corrected admin session for mail API


v2.1.0 Released June 9th, 2022

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  • New Feature: WHMCS V8.5 support
  • New Feature: "Support Feedback" that allows clients to review and rate a ticket and its responses handled by your personnel within a single department
  • New Feature: Unrelated questionnaires that can be displayed to clients based on the products, product addons or domains they own, account registration date or client group assignment
  • New Feature: Rearrange the order of displayed questions in a questionnaire with the drag-and-drop functionality
  • Improvement: Questions' descriptions can now be also translated into different languages
  • Removed: Support for WHMCS V8.1 and previous
  • Bug Fix: Minor code corrections and UI adjustments


v2.0.2 Released April 13th, 2022

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  • Bug Fix: Resolved problem with displaying questions that should not appear in the questionnaire after their assignment to a group or a product has been changed - case #159


v2.0.1 Released April 6th, 2022

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  • New Feature: You can now pin one of the question options to the end of the choice list in case of questions with random order
  • New Feature: Product feedback and client cancellations entries can now be deleted from the list
  • Improvement: Added client and product name to the breadcrumbs when viewing answers to the questions
  • Improvement: The order in which answers to questions are displayed will now correspond with the questionnaire form by default
  • Changed: Parent dependent questions will now be displayed using indentations
  • Bug Fix: Deleting parent questions will no longer cause problems with the dependent questions that could not be shown on the questionnaire
  • Bug Fix: Adjusted cancellation process when an additional cancellation of the same product could overwrite the previous cancellation
  • Bug Fix: Corrected SQL errors that might occurred after upgrading the module after which the database tables might not have been properly updated or created - case #147


v2.0.0 Released March 23rd, 2022

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  • New Feature: WHMCS V8.4 support
  • New Feature: Product feedback - clients can now give feedback on their services in the form of standalone reviews without cancelling the products
  • New Feature: Expanded module graphs to include feedback requests
  • New Feature: Added new "Cancellation Requests Per Products Group" graph to the module dashboard
  • New Feature: Define "Parent Question" which allows you to display selected questions only, based on the answer given to the previous one
  • New Feature: Add additional descriptions to questions to provide customers with their extended meaning or other notes
  • New Feature: Questions can now be set as optional so the clients are allowed to skip them in the questionnaire
  • New Feature: Customize the color of the "Feedback Request Notification"
  • New Feature: Define the allowed characters limit for "Text" question type to prevent clients from sending too long answers
  • New Feature: You can now define the minimal, maximal, or exact number of answers the client might check in the "Multi-Select" question type
  • New Feature: Added "Custom Scale" question type where you can now define the custom range of given ratings
  • New Feature: Scale question types can now be displayed horizontally or vertically
  • New Feature: Answers to "Confirmation", "Select" and "Multi-Select" question types can now be displayed in random order
  • New Feature: WHMCS "Cancellation Reason" and "Cancellation Type" will be now also displayed in the "Question & Answers" summaries
  • New Feature: WHMCS built-in "Briefly describe your reason for cancellation" question can now be hidden from the survey
  • Improvement: The status of questions in groups can now be toggled using mass action option
  • Improvement: "Question & Answers" of the cancellations will be now displayed on a single page without pagination no matter how many entries there are
  • Improvement: Added characters length limit validation to the question description
  • Changed: Renamed module name from "Cancellation Center For WHMCS" to "Product Feedback Center For WHMCS" to suit the module scope
  • Removed: Support for WHMCS V8.0 and previous
  • Bug Fix: Many other code corrections, language, and UI improvements


v1.1.2 Released January 31st, 2022

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  • New Feature: WHMCS V8.4 support
  • Bug Fix: The "Hide End Of Billing Period" relation option will now work properly when enabled - case #94


v1.1.1 Released September 28th, 2021

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  • New Feature: WHMCS V8.3 support


v1.1.0 Released September 8th, 2021

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  • New Feature: New "Scale" question type that allows clients to submit rates from 0 to 10
  • New Feature: Assign questions directly to product groups to speed up relations configuration
  • New Feature: Multi-language support - you can now define questions in multiple language versions
  • Removed: Support for WHMCS V7.10 and previous
  • Bug Fix: Slight code corrections and other improvements


v1.0.5 Released June 18th, 2021

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  • New Feature: WHMCS V8.2 support
  • Removed: Support for WHMCS V7.9 and previous
  • Removed: Support for PHP 7.1 version


v1.0.4 Released February 24th, 2021

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  • New Feature: WHMCS V8.1 and "Twenty-One" theme support
  • Removed: Support for WHMCS V7.8 and previous
  • Bug Fix: Corrected compatibility with PHP 7.4 and WHMCS V8.0 version
  • Bug Fix: Prevented certain security issue
  • Bug Fix: Minor code corrections


v1.0.3 Released August 26th, 2020

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  • New Feature: WHMCS V8.0 and PHP 7.4 support


v1.0.2 Released June 18th, 2020

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  • Bug Fix: Fixed issue with the lack of products to re-assign on the product relations list if these items were once removed from the previously existing groups - case #60


v1.0.1 Released April 6th, 2020

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  • New Feature: WHMCS V7.10 support
  • Removed: Support for WHMCS V7.7 and previous


v1.0.0 Released October 2nd, 2019

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  • Stable Release


See also

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Intercom Addon Module

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MetricsCube Connector For WHMCS

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