Product Feedback Center For WHMCS

Product Feedback Center For WHMCS

Developed By ModulesGarden

Compatible with WHMCS v8.4

ModulesGarden Product Feedback Center For WHMCS is an extremely useful module developed to let you display surveys, flexible in contents and design, that will empower your clients to share their experience with your products, either specifically upon requesting their cancellation or at any suitable moment.

You will be free to choose from among all most popular question types, including text, scale and multi-select, then combine the ready questions into groups, and finally assign them to product groups or particular products in your offer. Your newly acquired toolkit will deliver means to optionalize questions as well as determine their visibility depending on the previous answers. Another major benefit is that Product Feedback Center For WHMCS allows the creation of personalized messages to your clients that will pop up at the top of each survey. In addition to that, the numbers of completed surveys will be presented graphically on the dashboard to help you drill down on trends and patterns in customer behavior.

Product Feedback Center For WHMCS is your go-to source of actionable insight that will guide your underway strategies in tune with your clients’ unique needs. Order the module today and unlock endless inspiration to enhance your products in the most customer-oriented manner!

Client Area Features:

  • Fill Out Custom Surveys With Questions On Product/Service:
    • As Standalone Feedback Form
    • On Cancellation Requests

Admin Area Features:

  • View Dashboard Summary:
    • Latest Cancellation Requests
    • Latest Feedback Requests
    • Cancellation Requests Per Product
    • Feedback Requests Per Product
    • Cancellation Requests Per Products Group
    • Feedback Requests Per Products Group
  • Create Question Groups For Cancellation And Feedback Surveys:
    • Provide Group Name And Description
    • Provide Message Displayed To Clients Above Survey
    • Customize Message Text And Alert Bar Color
    • Add Multiple Language Versions To Provided Message
  • Create And Assign Questions To Groups
    • Provide Question Name
    • Choose Question Type:
      • Confirmation
      • Text
      • Select
      • Multi-Select
      • Scale
      • Custom Scale
    • Toggle Question Status
    • Add Question Description
    • Toggle Question To Be Optional
    • Display Question Based On Answer Selected In Another Parent Question
    • Define Characters Limit For Text Type Answers
    • Randomize Order Of Answer Options For Confirmation, Select And Multi-Select Question Types
      • Pin Last Answer
    • Set Minimum, Maximum Or Exact Number Of Required Answers For Multi-Select Question Type
    • Toggle Horizontal Or Vertical Display Of Scale And Custom Scale Question Types
  • Add Available Answer Options To Questions
  • Add Multiple Language Versions To Provided Questions
  • Assign Created Question Groups To Products/Services And Product Groups
  • Choose Whether "End Of Billing Period" Option Should Be Disabled Until Specified Time
  • Hide WHMCS Cancellation Reason From Questionnaire Form
  • View/Delete Answers Submitted By Clients In Product Feedback And Cancellation Requests
  • Access Submitted Answers Directly From WHMCS Cancellation Requests List

General Info:

  • Multi-Language Support
  • Supports PHP 7.2 Up To PHP 7.4
  • Supports WHMCS Themes "Six" And "Twenty-One"
  • Supports WHMCS V8.1 And Later
  • Easy Module Upgrade To Open Source Version

 

Reviews

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Businezz 99 @Businezz99

February 27, 2022 at 06:30:50 PM

Really good module to get to know our customers' needs and why they are requesting cancellations.

  • 2 months ago
  • Version Number 1.1.2

LUIZ AMÉRICO DOS SANTOS @luizamrico6030

December 21, 2021 at 12:12:05 PM

Hi,
The module is very good and fills a gap of great importance that WHMCS leaves something to be desired. If a company wants to improve the quality of the services it provides to its customers, it should purchase this module. The module works very well. As every ModulesGarden module, we already have about 10, now we are acquiring 03 more, Advanced Billing, Recurring Billing, Digital Ocean Droplet, you won't find any problems in the installation and configuration. The module is new and I believe it still needs some improvements, with, for example, the only trigger that triggers the Customer Query is Cancellation, which is the module's original proposal and it does it excellently. But it is merely a reactive measure as the customer has already decided to leave. It is critically important to listen to the customer when they cancel, but it is essential to listen to the customer before he makes the decision to cancel. If the module comes to have a trigger that allows triggering the query also before cancellation, it would be possible to create a zero tolerance policy against churn in the company. But the module is very good in its original proposal. Also, the mandatory filling of each field needs to be improved. There should be a way for us to be able to decide whether or not the field will be mandatory, but it does not impede or hinder its functioning. And if the client is going to give up, that he/she completes all the necessary process to do so. In the end, we implemented the module and it is working very well. This year 2021 we expanded our module hiring from ModulesGarden as their support greatly improved. You will not be left unattended.

  • 4 months ago
  • Version Number 1.1.1

Damien Cutler @damien2429

December 11, 2021 at 01:48:44 PM

Does what it says on the tin. Very easy to set up. Only downside is there doesn't seem to be optional questions for the cancellation all questions need to be answered hoping they add that soon.

  • 5 months ago
  • Version Number 1.1.1

Version Compatibility


Compatible with WHMCS v8.4

Full Version Compatibility


  • All versions of WHMCS v8.4
  • All versions of WHMCS v8.3
  • All versions of WHMCS v8.2
  • All versions of WHMCS v8.1

Support for this product

The best place to start if you need help with a specific product is to contact the developer. All WHMCS Marketplace developers have both a website and support URL listed.

Developed By ModulesGarden

Changelog

v2.0.2 Released April 13th, 2022

Latest Version


  • Bug Fix: Resolved problem with displaying questions that should not appear in the questionnaire after their assignment to a group or a product has been changed - case #159

 

Previous Versions


v2.0.1 Released April 6th, 2022

View/hide detailed changelog

  • New Feature: You can now pin one of the question options to the end of the choice list in case of questions with random order
  • New Feature: Product feedback and client cancellations entries can now be deleted from the list
  • Improvement: Added client and product name to the breadcrumbs when viewing answers to the questions
  • Improvement: The order in which answers to questions are displayed will now correspond with the questionnaire form by default
  • Changed: Parent dependent questions will now be displayed using indentations
  • Bug Fix: Deleting parent questions will no longer cause problems with the dependent questions that could not be shown on the questionnaire
  • Bug Fix: Adjusted cancellation process when an additional cancellation of the same product could overwrite the previous cancellation
  • Bug Fix: Corrected SQL errors that might occurred after upgrading the module after which the database tables might not have been properly updated or created - case #147

 

v2.0.0 Released March 23rd, 2022

View/hide detailed changelog

  • New Feature: WHMCS V8.4 support
  • New Feature: Product feedback - clients can now give feedback on their services in the form of standalone reviews without cancelling the products
  • New Feature: Expanded module graphs to include feedback requests
  • New Feature: Added new "Cancellation Requests Per Products Group" graph to the module dashboard
  • New Feature: Define "Parent Question" which allows you to display selected questions only, based on the answer given to the previous one
  • New Feature: Add additional descriptions to questions to provide customers with their extended meaning or other notes
  • New Feature: Questions can now be set as optional so the clients are allowed to skip them in the questionnaire
  • New Feature: Customize the color of the "Feedback Request Notification"
  • New Feature: Define the allowed characters limit for "Text" question type to prevent clients from sending too long answers
  • New Feature: You can now define the minimal, maximal, or exact number of answers the client might check in the "Multi-Select" question type
  • New Feature: Added "Custom Scale" question type where you can now define the custom range of given ratings
  • New Feature: Scale question types can now be displayed horizontally or vertically
  • New Feature: Answers to "Confirmation", "Select" and "Multi-Select" question types can now be displayed in random order
  • New Feature: WHMCS "Cancellation Reason" and "Cancellation Type" will be now also displayed in the "Question & Answers" summaries
  • New Feature: WHMCS built-in "Briefly describe your reason for cancellation" question can now be hidden from the survey
  • Improvement: The status of questions in groups can now be toggled using mass action option
  • Improvement: "Question & Answers" of the cancellations will be now displayed on a single page without pagination no matter how many entries there are
  • Improvement: Added characters length limit validation to the question description
  • Changed: Renamed module name from "Cancellation Center For WHMCS" to "Product Feedback Center For WHMCS" to suit the module scope
  • Removed: Support for WHMCS V8.0 and previous
  • Bug Fix: Many other code corrections, language, and UI improvements

 

v1.1.2 Released January 31st, 2022

View/hide detailed changelog

  • New Feature: WHMCS V8.4 support
  • Bug Fix: The "Hide End Of Billing Period" relation option will now work properly when enabled - case #94

 

v1.1.1 Released September 28th, 2021

View/hide detailed changelog

  • New Feature: WHMCS V8.3 support

 

v1.1.0 Released September 8th, 2021

View/hide detailed changelog

  • New Feature: New "Scale" question type that allows clients to submit rates from 0 to 10
  • New Feature: Assign questions directly to product groups to speed up relations configuration
  • New Feature: Multi-language support - you can now define questions in multiple language versions
  • Removed: Support for WHMCS V7.10 and previous
  • Bug Fix: Slight code corrections and other improvements

 

v1.0.5 Released June 18th, 2021

View/hide detailed changelog

  • New Feature: WHMCS V8.2 support
  • Removed: Support for WHMCS V7.9 and previous
  • Removed: Support for PHP 7.1 version

 

v1.0.4 Released February 24th, 2021

View/hide detailed changelog

  • New Feature: WHMCS V8.1 and "Twenty-One" theme support
  • Removed: Support for WHMCS V7.8 and previous
  • Bug Fix: Corrected compatibility with PHP 7.4 and WHMCS V8.0 version
  • Bug Fix: Prevented certain security issue
  • Bug Fix: Minor code corrections

 

v1.0.3 Released August 26th, 2020

View/hide detailed changelog

  • New Feature: WHMCS V8.0 and PHP 7.4 support

 

v1.0.2 Released June 18th, 2020

View/hide detailed changelog

  • Bug Fix: Fixed issue with the lack of products to re-assign on the product relations list if these items were once removed from the previously existing groups - case #60

 

v1.0.1 Released April 6th, 2020

View/hide detailed changelog

  • New Feature: WHMCS V7.10 support
  • Removed: Support for WHMCS V7.7 and previous

 

v1.0.0 Released October 2nd, 2019

View/hide detailed changelog

  • Stable Release

 

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