Customer service ID for WHMCS is a security measure used to verify the identity when contacting support. when the customer call or open a support ticket he needs to confirm his identity using this customer service ID module you will have more secure system so that you can give sensitive data to the customer. Customer service ID module for WHMCS was created to simplify the process of providing support. To enable easy customer verification during support, with Customer service ID module for WHMCS you can let your customers add support PIN numbers or credit card number last 4 digit or bank account in their client area. The staff members can easily see customers service ID by viewing the customer profile or from the ticket view.
If you're running a hosting company or an IT company you really need to use our customer service ID module. Most technology companies send sensitive data to their customers but you need to know who's the really receiver is it the customer or someone else. With customer service ID if the customer call or open a support ticket he needs to confirm his identity using 3 type of identity verification you will have more secure system so that you can send sensitive data to the customer.
After installing the customer service ID module, the admin can setup the module and manage how it going to work. You have 3 type of identity verification the first is customer service PIN the customer can enter 6 digits the second is credit card number the customer can enter the last 4 digit of credit card number and the last is bank account the customer can enter his bank account information the admin can enable or disable any of the 3 type of identity verification. Also, you can enable or disable how you can view the customer service ID in ticket view and customer profile. For customer side in client area the client can add his service ID by going to "My Details" in side menu he can see customer service ID or from the "Support" dropdown menu.
We also offer source code for all our products and for the Customer Service ID it will cost $180 USD please contact us for more details
Owned licenses and source Code licenses include 6 months updates access with the initial purchase. After the first 6 months, updates access can be optionally renewed to maintain access per 6 months or 1 year
The best place to start if you need help with a specific product is to contact the developer. All WHMCS Marketplace developers have both a website and support URL listed.
Give your customers the power to unblock themselves from the CSF Firewall! Lessen your staff support ticket load
Easily generate and change passwords for your clients without the need to send an email
docksidelg @docksidelg6424
Worst company dont response to ticket
Chris . @chris8303
Totally agree, support is non-existent. Also, they will suspend your licence after a day and delete your account. STAY AWAY
HardSoftCode Teams @HardSoftCode
Be aware of this buyer. After buying from us and download the module he go and open a paypal claim and says that he did not received the module and we have close his account
Owner@HardSoftCodejimmy @jimmy2772
Yes I email them also and no response
HardSoftCode Teams @HardSoftCode
Hi
Owner@HardSoftCodeWe did not get your email please use our support department at
https://www.hardsoftcode.com/submitticket.php
Anand Maheshwari @Aanand
If you want to waste your money go ahead with this company.
- 6 to 8 days they don't reply, they says it 24x7 support is not provided. So that means they can reply when they have time or they wish they want to reply.
- at date 17 June 2020 the team has been provided video screenshot and the basic function that staff can see the support pin itself have bug and is not working.
The company want to be paid for bug and error and company need your help perhaps to debug their Softwares. Basic functions are not working more than 50% of purchased products.,
My bad lost my 200-300 USD but their karma not mine.
They will suffer for their karma there is someone called GOD particle to ensure it.
@HardSoftCode you shall live with and for clients, not to make your bank account full of money for your bugs and errors and debug help you need from the client, you not going to pay for customer time ok. Let me know which of my line is incorrect all mentioned is truth and remains the same. your products are waste of time and money. you must know you hired wrong developers who don't even know basic core functions are not working of modules.
Basic thing is pin generated shall be verified after 10 days you think you need my help to debug your module basic function is not working.NO ways i did not paid for your errors or bugs, you shown some screenshot based on that i ordered day 1 module not working refunds request raised.
But your company is really hard to clients not soft to code.