Fast, Secure Backup Software for IT Providers, Enterprise & MSPs
Comet is a flexible backup platform, giving you total control over your backup environment and storage destinations.
This WHMCS provisioning module allows you to sell Comet Backup and sign up new customers using WHMCS. There is also a customer interface. The module must be configured to point to your running Comet Server in order to provision new customer accounts.
The module is open-source under the MIT license: https://github.com/CometBackup/comet-whmcs-module
The best place to start if you need help with a specific product is to contact the developer. All WHMCS Marketplace developers have both a website and support URL listed.
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Mich @mich7575
Comet Backup is a product of value; however, its support service is notably slow. When a support ticket is opened on Thursday, a reply should not be expected until Monday or Tuesday.
The support system appears to be heavily automated, with tickets being "escalated" after a few hours to create an impression of activity. In reality, there are only three active support personnel (confirmed). Additionally, Comet Backup’s performance has been noticeably declining.
A major concern is the sudden and substantial price increase effective January 2025. Currently, we are paying $2.00 USD per device/server per month, a reasonable rate considering we utilize our own bandwidth and equipment. Recently, we invested significantly in new equipment for the benefit of our customers.
However, starting January 2025, Comet Backup plans to increase their pricing drastically. We will still pay $2.00 USD per device/server per month, but in addition, there will be an extra charge of $199.00 USD per month. This means our costs will rise from approximately $240.00 USD per month (or $2880.00 USD annually) to $439.00 USD per month (or $5268.00 USD annually), which is a percentage increase of approximately 83%.