Ticket Spam Checker

Ticket Spam Checker

Developed By Ricardo Neud

Compatible with WHMCS v8.11

Ticket Management Process

This document outlines the process for monitoring and managing the opening and closing of tickets within a specified timeframe, as well as the subsequent notifications that will be sent to clients. It also includes information on how this system is integrated with WHMCS.

Overview

The ticket management system is designed to efficiently handle incoming tickets based on specific configurations and settings. The primary objectives include:

  • Monitoring Ticket Volume: Keep track of the number of tickets opened within a designated time frame.
  • Rapid Ticket Opening: Ensure that tickets are opened quickly in response to client requests.
  • Conditional Ticket Closure: Implement a system to close only those new tickets that exceed a predefined limit within the set timeframe.
  • Email Notifications: Send email notifications to relevant parties upon ticket closure.

WHMCS Integration

1. Understanding WHMCS

WHMCS (Web Host Manager Complete Solution) is a comprehensive billing and support system for web hosting companies. It provides a robust framework for managing client accounts, billing, support tickets, and more. The key features of WHMCS include:

  • Client Management: Centralized management of client accounts and services.
  • Billing Automation: Automated invoicing and payment processing.
  • Support Ticket System: Integrated ticketing system for client support.

2. Database Integration

The ticket management system is integrated with WHMCS using its database. Here are the key aspects of this integration:

  • Database Access: The system interacts with the WHMCS database to fetch, create, and manage tickets.
  • Use of Hooks: WHMCS hooks are utilized to trigger specific actions within the ticket management process. Hooks allow for customization of WHMCS functionality without modifying the core files.

3. Capsule for Database Connection

To establish a secure and efficient connection with the WHMCS database, we employ the following:

  • Database Capsule: The capsule serves as an intermediary for database operations, ensuring that all queries are executed safely and efficiently.
  • Secure Connection: The capsule utilizes prepared statements and parameterized queries to prevent SQL injection attacks and ensure the integrity of the data.

Detailed Process

1. Monitoring Tickets

  • Configuration Settings: The system is configured to monitor ticket activity based on predefined thresholds.
  • Timeframe for Monitoring: Specify the period during which the tickets will be counted (e.g., daily, weekly).

2. Ticket Opening

  • Quick Ticket Creation: When a ticket is generated, it should be created swiftly to ensure a prompt response to clients.
  • Client Interaction: Ensure that the process of ticket creation is seamless for clients to improve their experience.

3. Conditional Ticket Closure

  • Threshold for Closure: New tickets will only be closed if the number of tickets opened exceeds a predefined limit within the specified timeframe.
  • Automatic Closure: Only those tickets that surpass the limit will be automatically closed to maintain an organized ticketing system.
  • Criteria for Closure: Define the criteria under which tickets will be considered for closure based on ticket volume exceeding the set threshold.

4. Email Notifications

  • Notification Process: Upon closure of a ticket, an email will be sent to the appropriate stakeholders to inform them of the ticket's resolution.
  • Email Content: The email should include details such as:
    • Ticket ID
    • Resolution provided

Important Notes

  • Testing: This process has been tested only on client systems. Further testing may be required to ensure reliability and effectiveness in different environments.
  • Feedback Loop: Encourage feedback from users to continually improve the ticket management process.

Conclusion

The outlined process aims to streamline ticket management, improve client communication, and ensure efficient handling of issues. By adhering to these guidelines and leveraging WHMCS effectively, we can enhance the overall service quality and responsiveness while maintaining data security.

 

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Version Compatibility


Compatible with WHMCS v8.11

Full Version Compatibility


  • Selected versions of WHMCS v8.12
        8.12.0
  • All versions of WHMCS v8.11
  • Selected versions of WHMCS v8.10
        8.10.0
  • Selected versions of WHMCS v8.9
        8.9.0
  • Selected versions of WHMCS v8.8
        8.8.0
  • All versions of WHMCS v8.7
  • All versions of WHMCS v8.6
  • All versions of WHMCS v8.5
  • All versions of WHMCS v8.4
  • All versions of WHMCS v8.3
  • All versions of WHMCS v8.2
  • All versions of WHMCS v8.1
  • All versions of WHMCS v8.0
  • All versions of WHMCS v7.10
  • All versions of WHMCS v7.9
  • All versions of WHMCS v7.8
  • All versions of WHMCS v7.7
  • All versions of WHMCS v7.6
  • All versions of WHMCS v7.5
  • All versions of WHMCS v7.4
  • Selected versions of WHMCS v7.3
        7.3.0
  • All versions of WHMCS v7.2
  • All versions of WHMCS v7.1
  • All versions of WHMCS v7.0
  • All versions of WHMCS v6.3
  • All versions of WHMCS v6.2
  • All versions of WHMCS v6.1
  • All versions of WHMCS v6.0
  • All versions of WHMCS v5.3

System Requirements


  • PHP 5.6+

* Requirements listed are in addition to the WHMCS default system requirements.

Support for this product

The best place to start if you need help with a specific product is to contact the developer. All WHMCS Marketplace developers have both a website and support URL listed.

Developed By Ricardo Neud

Changelog

v1.1 Released September 28th, 2024

Latest Version


WHMCS Addon Module Update: Ticket Spam Checker

Dear Users,

We are excited to announce a new update for our WHMCS addon module Ticket Spam Checker. This update introduces several important enhancements and new features aimed at improving user experience. Below is an overview of the key updates:

New Features and Improvements

1. Dashboard for Language Adjustments

  • A user-friendly dashboard has been introduced, allowing you to easily adjust language settings for the module, enhancing accessibility for diverse user bases.
  • The dashboard now includes a dark and light mode switch, enabling users to choose their preferred visual theme for a more comfortable experience.

2. Enhanced User Interface

  • The user interface has been streamlined and visually enhanced for a better user experience, making navigation through module settings much easier.

3. Performance Enhancements

  • The module’s performance has been optimized, resulting in faster processing times for incoming ticket scans.

4. Compatibility with Latest WHMCS Versions

  • The module has been updated to ensure full compatibility with the most recent WHMCS releases, allowing for seamless integration.

Upcoming Features

We are continually working on enhancing the Ticket Spam Checker module and plan to introduce additional features in future updates. Stay tuned for more enhancements that will further improve your experience!

Next Steps

Your feedback is invaluable to us. If you encounter any issues or have suggestions, please feel free to reach out.

Thank you for your continued support!

 

Previous Versions


v1.0 Released September 26th, 2024

View/hide detailed changelog

WHMCS Addon Module Update: Ticket Spam Checker

Dear Users,

We are excited to announce a new update for our WHMCS addon module Ticket Spam Checker. This update includes several important bug fixes and improvements aimed at optimizing the functionality and reliability of the module. Below is an overview of the key changes:

Bug Fixes and Improvements

1. Enhanced Spam Detection

  • Issue: Incorrect identification of spam tickets.
  • Solution: The spam detection algorithms have been optimized for more accurate identification of spam, reducing false positives.

2. Ticket Resubmission Error

  • Issue: Users were unable to resubmit tickets after a spam classification.
  • Solution: The functionality for resubmitting tickets has been restored, allowing users to resubmit their tickets without any issues.

3. Interface Improvements

  • Issue: Users experienced difficulties navigating the module settings.
  • Solution: The user interface has been streamlined and visually enhanced for a better user experience.

4. Performance Enhancements

  • Issue: Slow response times when scanning new tickets.
  • Solution: The module’s performance has been optimized, resulting in faster processing times for incoming ticket scans.

5. Compatibility with Latest WHMCS Versions

  • Issue: The module was not functioning correctly with the latest versions of WHMCS.
  • Solution: The module has been updated to ensure full compatibility with the most recent WHMCS releases.

Next Steps

We will continue to work on improving the Ticket Spam Checker module. Your feedback is invaluable to us. If you encounter any additional issues or have suggestions, please feel free to reach out.

Thank you for your continued support!

 

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