VisitorQuery stops fraud and slashes chargebacks by detecting proxy and VPN users in real time. Unlike traditional solutions, we don't use IP checks or blacklists. Our AI and deep packet inspection technology catches all proxy types, including residential ones, which are undetectable to any other services.
Since 99% of fraudsters use proxies or IP masking tools, our service is a must-have for any online business, especially for those in the hosting industry.
Once installed, our plugin will place a small script on your WHMCS pages. When the client loads the page, the script will send a request to our servers with the client's session ID. That request is analysed and, if a proxy or VPN is detected, the client will be unable to use certain payment gateways that you have configured.
Due to false positives, banning the user is never a good idea. We strive for a low false positive rate, but it's never 0 and we don't want to miss sales here. Even if behind a proxy or VPN, a user might be legitimate. Instead of banning outright we decided to allow our users to enable or disable certain payment gateways. For example, some of our clients decided to allow users to pay with crypto or other methods that are not that sensible to chargebacks.
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The best place to start if you need help with a specific product is to contact the developer. All WHMCS Marketplace developers have both a website and support URL listed.
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