Premium Support Tickets For WHMCS

Premium Support Tickets For WHMCS

Developed By ModulesGarden

Compatible with WHMCS v7.3

ModulesGarden WHMCS Logo

ModulesGarden Premium Support Tickets For WHMCS will let you sell products and addons defining the scope of access to your support services. With our module, your customers will be enabled to purchase support credit points required to open support tickets in specified departments.

The module will let you set different prices for opening tickets depending on chosen departments and even ticket priority. For instance, your clients will be able to order a product addon which contains one hundred support credit points. These points may allow them to create five general tickets with a medium priority and three premium tech tickets with a high priority.

Premium Support Tickets For WHMCS will provide you with completely new possibilities to control and manage one of the most important aspects of your business. Order the module today and ensure viability and cost-effectiveness of your customer service.

Module Features:

  • Add Support Credit Points Upon Ordering Specified Product Or Addon - Depending On Applied Rule
  • Remove Fixed Number Of Support Credit Points Upon Ticket Creation
  • Block Possibility To Create Tickets When Client Has Insufficient Number Of Support Credit Points
  • Store And Manage Support Credit Points Per Department

Admin Area Features:

  • Define Number Of Support Credit Points Required To Open Ticket - According To Chosen Department And Priority
  • Create/Edit/Remove Rules
  • Enable/Disable Rules
  • View Support Credit Points Owned By Clients
  • Modify Number Of Support Credit Points Owned By Clients

Client Area Features:

  • Order Support Credit Points
  • View Available Support Credit Points Per Ticket Department
  • View Number Of Support Credit Points Required To Open Ticket - According To Chosen Department And Priority

Rules Configuration:

  • Set Rule Type - Product/Product Group/Product Addon
  • Define Items Upon Ordering Which, Support Credit Points Are Added To Client's Account
  • Define Number Of Support Credit Points That Client's Account Shall Be Increased By
  • Define To Which Department Support Credit Points Should Be Added
  • Define Whether Support Credit Points Are Added To Client's Account After Each Billing Cycle Or Once Only
  • View Rule Status

General Info:

  • Multi-Language Support
  • Supports PHP 5.3 Up To PHP 7
  • Supports WHMCS Templates Five and Six
  • Supports WHMCS V6 and V7

 

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Version Compatibility


Compatible with WHMCS v7.3

Full Version Compatibility


  • Selected versions of WHMCS v7.3
        7.3.0
  • All versions of WHMCS v7.2
  • All versions of WHMCS v7.1
  • All versions of WHMCS v7.0
  • All versions of WHMCS v6.3
  • All versions of WHMCS v6.2
  • All versions of WHMCS v6.1
  • All versions of WHMCS v6.0

Support for this product

The best place to start if you need help with a specific product is to contact the developer. All WHMCS Marketplace developers have both a website and support URL listed.

Developed By ModulesGarden

Changelog

v1.1.5 Released August 2nd, 2017

Latest Version


  • Bug Fix: Resolved problem enabling not logged in clients to create tickets if no credit points are required

 

Previous Versions


v1.1.4 Released January 10th, 2017

View/hide detailed changelog

  • Bug Fix: Corrected charging of support credit points for tickets opened via email

 

v1.1.3 Released November 3rd, 2016

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  • New Features: PHP 7 support

 

v1.1.2 Released October 12th, 2016

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  • New Feature: WHMCS V7 support
  • Bug Fix: Minor tweaks

 

v1.1.1 Released August 5th, 2016

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Changed: Rebranded from 'Support Tickets Limiter For WHMCS' to 'Premium Support Tickets For WHMCS

 

v1.1.0 Released April 6th, 2016

View/hide detailed changelog

  • Improvement: Apply support credit points on renewal of recurring product
  • Bug Fix: Support credit points are not removed upon unsuccessful ticket creation
  • Bug Fix: Process of support credit points application to account was corrected
  • Bug Fix: UI Tweaks

 

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