Premium Support Tickets For WHMCS

Premium Support Tickets For WHMCS

Developed By ModulesGarden

    
Compatible with WHMCS v8.11

ModulesGarden Premium Support Tickets For WHMCS has been designed to let you supply products and addons defining the scope of access to your support services. With it, your customers will be obliged to purchase support credit points in order to open support tickets in particular departments.

The module will allow you to introduce different point charges for submitting messages depending on the selected department, and even the priority of a ticket. At the same time, you will be free to establish as many rules of credit application as required, deciding on the services that points shall be delivered with, and how often the points should be granted - only once or periodically, i.e. upon each product renewal. You can provide clients with either dedicated points, set out for every chosen department separately, shared points, allocated directly to the customer’s account to be used freely among all enabled departments, or both.

Craving more controlling powers over the ways you offer customer service? Premium Support Tickets For WHMCS will shake up your perspective once it brings the clients’ access to your support teams under whip-smart supervision. Order the module straight off!

Module Features:

  • Store And Manage Support Credit Points:
    • Dedicated Points - Used Only For Specific Departments
    • Shared Points - Used Freely Among All Selected Departments
  • Add Support Credit Points Upon Ordering Specified Product Or Addon - Depending On Applied Rule
  • Remove Fixed Number Of Support Credit Points Upon Ticket Opening
  • Block Ticket Opening If Client Has Insufficient Number Of Support Credit Points

Admin Area Features:

  • Define Number Of Support Credit Points Required To Open Ticket - According To Chosen Department And Priority
  • Define Shared Points Departments
  • Create/Edit/Remove Rules
  • Enable/Disable Rules
  • View Support Credit Points Owned By Clients
  • Modify Number Of Support Credit Points Owned By Clients

Client Area Features:

  • Order Support Credit Points
  • View Available Support Credit Points Per Ticket Department
  • View Number Of Support Credit Points Required To Open Ticket - According To Chosen Department And Priority

Rules Configuration:

  • Set Rule Type - Product/Product Group/Product Addon
  • Define Items That Shall Be Ordered By Client To Obtain Support Credit Points
  • Define Number Of Dedicated Points And Select Departments They Should Be Added To
  • Define Number Of Shared Points To Be Applied To Client's Account
  • Define If Support Credit Points Are Added To Client's Account Once Or After Each Billing Cycle
  • View Rule Status

General Info:

  • Multi-Language Support
  • Supports PHP 8.2 Back To PHP 7.4
  • Supports WHMCS Themes "Six", "Twenty-One" And "Lagom WHMCS Client Theme"
  • Supports WHMCS V8.11 Back To WHMCS V8.8
  • Requires ionCube Loader V13 Or Later
  • Easy Module Upgrade To Open Source Version

 

    

Reviews

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LUIZ AMERICO DOS SANTOS @luiz5131

November 13, 2024 at 06:00:07 PM

We are creating a Product/Service for which the customer will not be entitled to Support included in the Product/Service. If the customer needs Support, they will have to pay. But when we create a Support Department in WHMCS, any customer can open a Ticket, and how can we prevent this? Premium Support Tickets solves this. It does this through a points mechanism that is very easy and flexible to control.

Premium Support Tickets allows you to configure points for each department. By configuring 1 point, for example, if the customer has no points, they will not have access to the Department, a simple function that prevents a customer from opening a ticket for a certain department. Does the customer have points? Allows them to open a Ticket for the department. Does the customer have no Points? Cannot open a Ticket for the department. But when do customers earn points? When they purchase a Product or an Add-on. This way, it is possible to close all departments and sell Support creating a Support Premium product.

The interesting thing is that I tested the module for 7 days and returned it believing that it didn't do what we wanted. I hadn't really understood how it worked. I was expecting a direct sales product. Create a Product with the name Premium Support and if the customer purchased it, they could access Support or not. Premium Support Tickets do this, but not directly. The points mechanism makes this more flexible and goes even further. You can, for example, reward customers with points that will be used for Support. But this will only make more sense if your business model doesn't offer any support. This is our case, or our client's case. Since we don't offer free support, support becomes something valuable to the customer. Therefore, earning a bonus on Support Tickets becomes advantageous to the customer.

We are very satisfied with each module we use and as we grow we are increasingly improving the service to our customers with ModulesGarden modules. ModulesGarden represents TRUST in Modules for WHMCS. We are fans of their products. We have many other modules and have become partners with ModulesGarden Modules. The support is excellent for excellent, reliable and differentiated products. They also listen to their clients to improve their modules.

  • 1 month ago
    

Heberg @heberg1744

December 29, 2019 at 04:11:43 PM

No comment provided.

  • 5 years ago
  • Version Number 1.2.2
    

Bhargav Patel @rob6543

February 27, 2018 at 09:01:12 PM

This is a perfect solution for us as we can offer our customers priority support options. This way they will know their concern if first priority.

  • 6 years ago
  • Version Number 1.1.5
    

Jade D @ZADomains

January 12, 2018 at 08:42:24 PM

We love this product, and have used it extensively within our company.
As with all of ModulesGarden plugins, the quality of the product is phenomenal and their support is great.

We've bought many of their products and will continue to do so.

  • 6 years ago
  • Version Number 1.1.5

Version Compatibility


Compatible with WHMCS v8.11

Full Version Compatibility


  • All versions of WHMCS v8.11
  • Selected versions of WHMCS v8.10
        8.10.0
  • Selected versions of WHMCS v8.9
        8.9.0
  • Selected versions of WHMCS v8.8
        8.8.0

Support for this product

The best place to start if you need help with a specific product is to contact the developer. All WHMCS Marketplace developers have both a website and support URL listed.

Developed By ModulesGarden

Changelog

v1.2.12 Released October 2nd, 2024

Latest Version


  • New Feature: WHMCS V8.11 support
  • New Feature: Support for PHP 8.2 version
  • Changed: Requires ionCube Loader V13 or later

 

Previous Versions


v1.2.11 Released July 17th, 2024

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v1.2.10 Released February 19th, 2024

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v1.2.9 Released November 30th, 2022

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v1.2.8 Released January 27th, 2022

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v1.2.7 Released November 9th, 2021

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v1.2.6 Released April 27th, 2021

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v1.2.5 Released August 25th, 2020

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v1.2.4 Released May 4th, 2020

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v1.2.3 Released January 28th, 2020

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v1.2.2 Released April 5th, 2019

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v1.2.1 Released February 8th, 2019

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v1.2.0 Released July 4th, 2018

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v1.1.6 Released April 16th, 2018

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v1.1.5 Released August 2nd, 2017

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v1.1.4 Released January 10th, 2017

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v1.1.3 Released November 3rd, 2016

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v1.1.2 Released October 12th, 2016

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v1.1.1 Released August 5th, 2016

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v1.1.0 Released April 6th, 2016

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