Premium Support Tickets For WHMCS

Premium Support Tickets For WHMCS

Developed By ModulesGarden

Compatible with WHMCS v7.6

ModulesGarden WHMCS Logo

ModulesGarden Premium Support Tickets For WHMCS has been designed to let you supply products and addons defining the scope of access to your support services. With it, your customers will be obliged to purchase support credit points in order to open support tickets in particular departments.

The module will allow you to introduce different point charges for submitting messages depending on the selected department, and even the priority of a ticket. At the same time, you will be free to establish as many rules of credit application as required, deciding on the services that points shall be delivered with, and how often the points should be granted - only once or periodically, i.e. upon each product renewal. You can provide clients with either dedicated points, set out for every chosen department separately, shared points, allocated directly to the customer’s account to be used freely among all enabled departments, or both.

Craving more controlling powers over the ways you offer customer service? Premium Support Tickets For WHMCS will shake up your perspective once it brings the clients’ access to your support teams under whip-smart supervision. Order the module straight off!

Module Features:

  • Store And Manage Support Credit Points:
    • Dedicated Points - Used Only For Specific Departments
    • Shared Points - Used Freely Among All Selected Departments
  • Add Support Credit Points Upon Ordering Specified Product Or Addon - Depending On Applied Rule
  • Remove Fixed Number Of Support Credit Points Upon Ticket Opening
  • Block Ticket Opening If Client Has Insufficient Number Of Support Credit Points

Admin Area Features:

  • Define Number Of Support Credit Points Required To Open Ticket - According To Chosen Department And Priority
  • Define Shared Points Departments
  • Create/Edit/Remove Rules
  • Enable/Disable Rules
  • View Support Credit Points Owned By Clients
  • Modify Number Of Support Credit Points Owned By Clients

Client Area Features:

  • Order Support Credit Points
  • View Available Support Credit Points Per Ticket Department
  • View Number Of Support Credit Points Required To Open Ticket - According To Chosen Department And Priority

Rules Configuration:

  • Set Rule Type - Product/Product Group/Product Addon
  • Define Items That Shall Be Ordered By Client To Obtain Support Credit Points
  • Define Number Of Dedicated Points And Select Departments They Should Be Added To
  • Define Number Of Shared Points To Be Applied To Client's Account
  • Define If Support Credit Points Are Added To Client's Account Once Or After Each Billing Cycle
  • View Rule Status

General Info:

  • Multi-Language Support
  • Supports PHP 5.6 Up To PHP 7.2
  • Supports WHMCS Template Six
  • Supports WHMCS V7

 

Reviews

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Rob Boirun @rob6543

February 27, 2018 at 09:01:12 PM

This is a perfect solution for us as we can offer our customers priority support options. This way they will know their concern if first priority.

  • 9 months ago
  • Version Number 1.1.5

Jade D @ZADomains

January 12, 2018 at 08:42:24 PM

We love this product, and have used it extensively within our company.
As with all of ModulesGarden plugins, the quality of the product is phenomenal and their support is great.

We've bought many of their products and will continue to do so.

  • 11 months ago
  • Version Number 1.1.5

Version Compatibility


Compatible with WHMCS v7.6

Full Version Compatibility


  • Selected versions of WHMCS v7.6
        7.6.0
  • All versions of WHMCS v7.5
  • All versions of WHMCS v7.4
  • Selected versions of WHMCS v7.3
        7.3.0
  • All versions of WHMCS v7.2
  • All versions of WHMCS v7.1
  • All versions of WHMCS v7.0

Support for this product

The best place to start if you need help with a specific product is to contact the developer. All WHMCS Marketplace developers have both a website and support URL listed.

Developed By ModulesGarden

Changelog

v1.2.0 Released July 4th, 2018

Latest Version


  • New Feature: Shared Points - allow clients to use Support Credit Points freely among selected departments
  • Improvement: Adjusted display of information about available Support Credit Points for a client
  • Improvement: Tweaked validation of certain fields and actions
  • Improvement: Enhanced wrapping of module elements depending on the current window size
  • Improvement: Assorted corrections to the language, descriptions, notifications and UI
  • Bug Fix: Minor code refinements

 

Previous Versions


v1.1.6 Released April 16th, 2018

View/hide detailed changelog

  • New Feature: WHMCS V7.5 support
  • New Feature: PHP 7.1 and 7.2 support

 

v1.1.5 Released August 2nd, 2017

View/hide detailed changelog

  • Bug Fix: Resolved problem enabling not logged in clients to create tickets if no credit points are required

 

v1.1.4 Released January 10th, 2017

View/hide detailed changelog

  • Bug Fix: Corrected charging of support credit points for tickets opened via email

 

v1.1.3 Released November 3rd, 2016

View/hide detailed changelog

  • New Features: PHP 7 support

 

v1.1.2 Released October 12th, 2016

View/hide detailed changelog

  • New Feature: WHMCS V7 support
  • Bug Fix: Minor tweaks

 

v1.1.1 Released August 5th, 2016

View/hide detailed changelog

Changed: Rebranded from 'Support Tickets Limiter For WHMCS' to 'Premium Support Tickets For WHMCS

 

v1.1.0 Released April 6th, 2016

View/hide detailed changelog

  • Improvement: Apply support credit points on renewal of recurring product
  • Bug Fix: Support credit points are not removed upon unsuccessful ticket creation
  • Bug Fix: Process of support credit points application to account was corrected
  • Bug Fix: UI Tweaks

 

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