Support Tickets Allocator For WHMCS

Support Tickets Allocator For WHMCS

Developed By ModulesGarden

Compatible with WHMCS v7.7

Spring Custom Software Promotion at ModulesGarden

ModulesGarden Support Tickets Allocator For WHMCS is a time-saving module created to automate the process of allocating tickets among departments and admin users in your WHMCS. Tickets are automatically assigned to selected staff members with the use of three determinants: keywords, products, and ticket priorities. Moreover, each department can have defined office hours when the allocation is performed.

Thanks to the module, you will be able to delimit the number of tickets assigned to each admin user. It will also let you create the automatic email and Slack notifications to be sent in case a ticket remains unanswered for a previously defined period of time. No less important is the possibility to set the maximum time during which staff members shall handle a ticket. If they do not respond when expected, the ticket will be reassigned to another support agent. All this to bring down the response time to the absolute minimum!

Order Support Tickets Allocator For WHMCS and let everyone tap its beneficial effects: while your staff members experience the undeniable advantages of automated tickets management, your clients will be delighted by the quick and well-organized support!

Automation Features:

  • Assign Tickets Basing On Defined Rules Automatically
  • Move Tickets Between Departments If No Assignee Is Found
  • Define Tickets Movement Between Departments Using Reserve Departments
  • Reassign Ticket If 'No Reply Time' Has Passed
  • Send Email And Slack No Reply Notifications
  • Assign Tickets In Departments Within Their Office Hours Only

Admin Area Features:

  • Create Rules Defining Tickets Assignment
  • Define Department Office Hours And Reserve Department
  • Define Lines Of Support Per Department
  • Assign Slack Channel For Each Department
  • Base Configuration:
    • Allow Assignment To Offline Administrators
    • Trigger Office Hours Usage
    • Allow Tickets Movement Between Departments
    • Define Backup Department For Tickets Movement
    • Allow Tickets Rejection
    • Configure Email Notifications
    • Configure Slack Notifications
    • Define Reassignment Time
  • View Brief Summary Of Tickets Assignment
  • View Logs

Rule Features:

  • Assign Admin Users
  • Define Keywords And Relations Between Them
  • Set Up Maximum Tickets Limit
  • Choose Products Triggering Rule Without Keyword Check
  • Choose Ticket Priorities Required For Checking Rule

General Info:

  • Slack Integration - Notify Admins About Awaiting Tickets Via Slack
  • Multi-Language Support
  • Supports PHP 5.6 Up To PHP 7.3
  • Supports WHMCS V7.4 And Later
  • Easy Module Upgrade To Open Source Version

 

Reviews

5 stars
1
1
4 stars
0
0
3 stars
0
0
2 stars
0
0
1 star
0
0

Taylor George @taylor3908

January 23, 2019 at 03:23:57 AM

Support tickets can easily balloon to unmanageable proportions. I was so glad to find this module because it simplifies many aspects of the support process. Probably the main reason I bought this was because of the possibility to set maximum time during which staff members shall respond to a ticket, or the ticket will be reassigned to another person. VERY HANDY!

  • 2 months ago
  • Version Number 1.2.5

Version Compatibility


Compatible with WHMCS v7.7

Full Version Compatibility


  • All versions of WHMCS v7.7
  • All versions of WHMCS v7.6
  • All versions of WHMCS v7.5
  • All versions of WHMCS v7.4

Support for this product

The best place to start if you need help with a specific product is to contact the developer. All WHMCS Marketplace developers have both a website and support URL listed.

Developed By ModulesGarden

Changelog

v1.3.0 Released March 13th, 2019

Latest Version


  • New Feature: WHMCS V7.7 and PHP 7.3 support
  • New Feature: Integration with Slack - notify administrators about awaiting tickets via Slack
  • Improvement: Added "Staff Offline" preview in the dashboard view
  • Improvement: Slight language adjustments
  • Removed: Support for obsolete HipChat - replaced with Slack
  • Removed: Support for WHMCS V7.3 and previous
  • Bug Fix: Minor code refactoring and corrections

 

Previous Versions


v1.2.5 Released April 16th, 2018

View/hide detailed changelog

  • New Feature: WHMCS V7.5 support
  • New Feature: PHP 7.1 and 7.2 support

 

v1.2.4 Released June 13th, 2017

View/hide detailed changelog

  • New Feature: WHMCS V7.2 support

 

v1.2.3 Released November 29th, 2016

View/hide detailed changelog

  • Bug Fix: Resolved issue preventing automatic ticket assignment

 

v1.2.2 Released October 31st, 2016

View/hide detailed changelog

  • New Feature: PHP 7 support

 

v1.2.1 Released October 13th, 2016

View/hide detailed changelog

  • New Feature: WHMCS V7 support
  • Bug Fix: Correctly redirect to addons page

 

v1.2.0 Released December 17th, 2015

View/hide detailed changelog

  • Change: Sort administrators to assign, separately for each line, according to the number of assigned tickets
  • Change: Assignment process divided into steps, where every next step contains less detailed rules
  • Bug Fix: Minor fixes and UI improvements

 

See also

tawk.to Live Chat

Free live chat App

Free
Live Chat & Visitor Tracking

Chat and Engage with Your Customers to Increase Conversions!

Commercial
LiveChat - live chat and help desk software for WHMCS

A premium live chat and help desk software for customer service and online sales.

Free
PreMadeKB WHMCS Knowledgebase - Step by Step + Images

PreMadeKB - Readymade Knowlegebase Articles for WHMCS - With Images and 269+ Articles on cPanel, Softaculous, etc.

Commercial
WHMCS Video Tutorials Menu Module

Add a "Video Tutorials" section to your WHMCS menu, with your own Video Tutorials.

Commercial