ModulesGarden Support Tickets Allocator For WHMCS is a time-saving module created to automate the process of allocating tickets among departments and admin users in your WHMCS. Tickets are automatically assigned to selected staff members with the use of three determinants: keywords, products and ticket priorities. Moreover, each department can have defined office hours during which the allocation is performed.
Thanks to the module, you will be able to delimit the number of tickets assigned to each admin user. It will also let you create the automatic email and HipChat notifications which will be sent in case a ticket remains unanswered for a previously defined period of time. No less important is the possibility to set maximum time during which staff members shall respond to a ticket. If they do not manage to do that, the ticket will be reassigned to another person. All these to reduce the response time to the minimum!
Order Support Tickets Allocator For WHMCS and let everyone discover its beneficial effects: while your staff members will experience the undeniable advantages of automated tickets management, your clients will be delighted by the quick and well-organized support!
Admin Area Features:
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