Support Tickets Allocator For WHMCS

Support Tickets Allocator For WHMCS

Developed By ModulesGarden

Compatible with WHMCS v7.4

ModulesGarden WHMCS Logo

ModulesGarden Support Tickets Allocator For WHMCS is a time-saving module created to automate the process of allocating tickets among departments and admin users in your WHMCS. Tickets are automatically assigned to selected staff members with the use of three determinants: keywords, products and ticket priorities. Moreover, each department can have defined office hours during which the allocation is performed.

Thanks to the module, you will be able to delimit the number of tickets assigned to each admin user. It will also let you create the automatic email and HipChat notifications which will be sent in case a ticket remains unanswered for a previously defined period of time. No less important is the possibility to set maximum time during which staff members shall respond to a ticket. If they do not manage to do that, the ticket will be reassigned to another person. All these to reduce the response time to the minimum!

Order Support Tickets Allocator For WHMCS and let everyone discover its beneficial effects: while your staff members will experience the undeniable advantages of automated tickets management, your clients will be delighted by the quick and well-organized support!

Automation Features:

  • Assign Tickets Basing On Defined Rules Automatically
  • Move Tickets Between Departments If No Assignee Is Found
  • Define Tickets Movement Between Departments Using Reserve Departments
  • Reassign Ticket If 'No Reply Time' Has Passed
  • Send Email And HipChat No Reply Notifications
  • Assign Tickets In Departments Within Their Office Hours Only

Admin Area Features:

  • Create Rules Defining Tickets Assignment
  • Define Department Office Hours And Reserve Department
  • Define Lines Of Support Per Department
  • Assign HipChat Room For Each Department
  • Base Configuration:
    • Allow Assignment To Offline Administrators
    • Trigger Office Hours Usage
    • Allow Tickets Movement Between Departments
    • Define Failover Department For Tickets Movement
    • Allow Tickets Rejection
    • Configure Email Notifications
    • Configure HipChat Notifications
    • Define Reassignment Time
  • View Brief Summary Of Tickets Assignment
  • View Logs

Rule Features:

  • Assign Admin Users
  • Define Keywords And Relations Between Them
  • Set Up Maximum Tickets Limit
  • Choose Products Triggering Rule Without Keyword Check
  • Choose Ticket Priorities Required For Checking Rule

General Info:

  • HipChat Integration - Notify Admins About Awaiting Tickets Via HipChat
  • Multi-Language Support
  • Supports PHP 5.4 Up To PHP 7
  • Supports WHMCS V6 and V7

 

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Version Compatibility


Compatible with WHMCS v7.4

Full Version Compatibility


  • All versions of WHMCS v7.4
  • Selected versions of WHMCS v7.3
        7.3.0
  • All versions of WHMCS v7.2
  • All versions of WHMCS v7.1
  • All versions of WHMCS v7.0
  • All versions of WHMCS v6.3
  • All versions of WHMCS v6.2
  • All versions of WHMCS v6.1
  • All versions of WHMCS v6.0

Support for this product

The best place to start if you need help with a specific product is to contact the developer. All WHMCS Marketplace developers have both a website and support URL listed.

Developed By ModulesGarden

Changelog

v1.2.4 Released June 13th, 2017

Latest Version


  • New Feature: WHMCS V7.2 support

 

Previous Versions


v1.2.3 Released November 29th, 2016

View/hide detailed changelog

  • Bug Fix: Resolved issue preventing automatic ticket assignment

 

v1.2.2 Released October 31st, 2016

View/hide detailed changelog

  • New Feature: PHP 7 support

 

v1.2.1 Released October 13th, 2016

View/hide detailed changelog

  • New Feature: WHMCS V7 support
  • Bug Fix: Correctly redirect to addons page

 

v1.2.0 Released December 17th, 2015

View/hide detailed changelog

  • Change: Sort administrators to assign, separately for each line, according to the number of assigned tickets
  • Change: Assignment process divided into steps, where every next step contains less detailed rules
  • Bug Fix: Minor fixes and UI improvements

 

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