ModulesGarden Support Tickets Allocator For WHMCS is a time-saving module created to automate the process of allocating tickets among departments and admin users in your WHMCS. Tickets are automatically assigned to selected staff members with the use of three determinants: keywords, products, and ticket priorities. Moreover, each department can have defined office hours when the allocation is performed.
Thanks to the module, you will be able to delimit the number of tickets assigned to each admin user. It will also let you create the automatic email and Slack notifications to be sent in case a ticket remains unanswered for a previously defined period of time. No less important is the possibility to set the maximum time during which staff members shall handle a ticket. If they do not respond when expected, the ticket will be reassigned to another support agent. All this to bring down the response time to the absolute minimum!
Order Support Tickets Allocator For WHMCS and let everyone tap its beneficial effects: while your staff members experience the undeniable advantages of automated tickets management, your clients will be delighted by the quick and well-organized support!
Admin Area Features:
The best place to start if you need help with a specific product is to contact the developer. All WHMCS Marketplace developers have both a website and support URL listed.
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Taylor George @taylor3908
Support tickets can easily balloon to unmanageable proportions. I was so glad to find this module because it simplifies many aspects of the support process. Probably the main reason I bought this was because of the possibility to set maximum time during which staff members shall respond to a ticket, or the ticket will be reassigned to another person. VERY HANDY!