With this module, you give your customers the option to "FastTrack" their tickets. Your customers decide if their current requests are in need of the highest priority. And you set the price. This is great for your business as you prioritize and select problems your customers need addressing ASAP.
Users will have the option to choose 'priority service' on a support ticket. If a user has already submitted a ticket without indicating 'priority service' then we will provide normal service. If a user submits a new ticket we will have the option for a user to select 'priority service.'
For New Ticket: Customers can choose to open a ticket for priority service or for normal service. If a user chooses a priority service then we generate a billable item that will include an invoice.
For Generated Ticket: Customer will be shown the option to choose priority service on a sidebar. If a customer selects this service we will generate an invoice and customer needs to pay this first before a ticket is answered.
In a few more weeks you should be seeing more news for these modules as well as for module updates.
Convert the invoice amount to the client's currency
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If you have any questions at all you can contact us via our group page.
Once that year ends, it sends an invoice to you for renewal. It will be $11.99 for the year. After payment, you will continue to receiving support and updates on our module release. If you do not want to continue, you can email us to cancel the invoice - Optional Renewals. This will entitle you to continued user support, Module updates and access to a stored download on our website.
Please also note that our WS Module is provided as described on our website and are subject to our own Terms of Service. Information provided about this product on the WHMCS Marketplace may be outdated. If you have any questions or doubts, please either refer to our website for the latest product information, or contact us directly via our website.
The best place to start if you need help with a specific product is to contact the developer. All WHMCS Marketplace developers have both a website and support URL listed.
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