FastTrack Ticket

FastTrack Ticket

Developed By WHMCS Services

Compatible with WHMCS v8.1

Get an exclusive 15% discount when ordering FastTrack Ticket

Use coupon code whmcsmarketplace during checkout

With this module, you give your customers the option to "FastTrack" their tickets. Your customers decide if their current requests are in need of the highest priority. And you set the price. This is great for your business as you prioritize and select problems your customers need addressing ASAP.

Users will have the option to choose 'priority service' on a support ticket. If a user has already submitted a ticket without indicating 'priority service' then we will provide normal service. If a user submits a new ticket we will have the option for a user to select 'priority service.'

  1. For New Ticket: Customers can choose to open a ticket for priority service or for normal service. If a user chooses a priority service then we generate a billable item that will include an invoice.

  2. For Generated Ticket: Customers will be shown the option to choose priority service on a sidebar. If a customer selects this service we will generate an invoice and the customer needs to pay this first before a ticket is answered.

Opening Hours

Not every business provides support round the clock, and not every customer understands this. This module gives you control on when your departments are "open" by allowing you to set down to the minute opening hours for each department.

When your departments closed it displays a neat sidebar widget with titles and text you control to explain the department is closed and when it will be open. It doesn't lock the department out as no-one could open or reply to tickets, but it does let your customers know when to expect a reply.

Feature

  • Convert the invoice amount to the client's currency
  • Multiple Language Support
  • Supports WHMCS Blend Template
  • Supports WHMCS Templates Six & Twenty-One
  • Opening Hours

Contact Us:

If you have any questions at all you can contact us via our group page.

Please also note that our WS Module is provided as described on our website and are subject to our own Terms of Service. Information provided about this product on the WHMCS Marketplace may be outdated. If you have any questions or doubts, please either refer to our website for the latest product information, or contact us directly via our website.

 

Reviews

5 stars
19
19
4 stars
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0
3 stars
0
0
2 stars
0
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1 star
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Bruno Faria @bruno9007

January 8, 2021 at 02:34:52 PM

Great module, even better support!

  • 2 weeks ago

Junior Guelfi @junior3750

August 13, 2020 at 02:09:50 AM

The best plugin for WHMCS, very useful.

  • 5 months ago
  • Version Number 2.1.2

Randy Javier @randy4513

May 18, 2020 at 07:02:51 PM

Perfect support and module to help grow

  • 8 months ago
  • Version Number 2.1.2

Nicholas Sansom @Root-Layer-Technologies

February 27, 2020 at 06:44:50 PM

Honestly the best module/addon purchase ever!
Highly recommended!

  • 11 months ago
  • Version Number 2.1.2

Charles Bradbeer @charles2103

December 20, 2019 at 06:34:17 PM

Great addon. Easy money maker for clients who want top support from our dedicated team.

  • 1 year ago
  • Version Number 2.1.2

David S. @david2548

November 5, 2019 at 12:46:15 AM

Great!

Making Money with a PRIO Ticket!
Why not?

With this module i can earn a little Money without giving anything away.
Works fine.
Support is good.

Regards

  • 1 year ago
  • Version Number 2.1.1

Khaled Mohaissen @khaled6970

October 6, 2019 at 11:50:26 PM

Great way to arrange priorities.

  • 1 year ago
  • Version Number 2.1.1

Patrick Sánchez Beyrer @patrick7251

October 3, 2019 at 01:57:18 PM

One of the best modules i ever used! FastTrack Ticket helps me in every situation i need it!

  • 1 year ago
  • Version Number 2.1.1

Barco van Rhijn @barco1515

August 14, 2019 at 04:11:41 PM

Love Love Love! I've needed this for so long for customers you just can't wait their turn. And for customers who literally make every issue urgent. Now we will finally have an incentive when a customer rings the urgency bell. And reward if we squash them in while still helping customers who where first.

it was actually super simple to setup. You need a custom field in your support department for this module.
I received excellent detailed customer support from them. Will be supporting this company again!

WHMCS Services @whmcsservices

August 21, 2019 at 01:05:58 AM

thanks for the feedback

Owner@WHMCS Services  
  • 1 year ago
  • Version Number 2.1.1

Richard Jones @RJones

January 6, 2019 at 12:17:08 PM

I loved this so much, I had some customization done to it. This is a fantastic idea!! Start with this and they can customize it to your likes!

WHMCS Services @whmcsservices

January 23, 2019 at 06:27:40 PM

Thanks for the feedback, I really appreciate it!

Owner@WHMCS Services  
  • 2 years ago
  • Version Number 2.1.0

Damian Maravankin @TechnoGuy

June 30, 2018 at 06:09:45 PM

Great idea to make extra income. Very easy to setup.
The WHMCS Services support team is the best keeping modules up to date and also helping with any questions. Highly recommended!!

WHMCS Services @whmcsservices

June 30, 2018 at 08:26:34 PM

Thanks for the feedback, I really appreciate it!

Owner@WHMCS Services  
  • 2 years ago
  • Version Number 2.1.0

Blake Bessett @SectorByteSolutions

May 15, 2018 at 10:48:15 AM

While we don’t use this addon anymore it is a very good one if your looking to allow customers to pay for faster support. Very simple with a lot of customization. Support as always is superior to any other module company!

WHMCS Services @whmcsservices

June 16, 2018 at 08:16:08 AM

Thanks for the feedback, I really appreciate it!

Owner@WHMCS Services  
  • 2 years ago
  • Version Number 2.1.0

MK & AS Services Pty. Ltd. @adrian7118

May 3, 2018 at 05:53:22 AM

Both our company and our customers love this addon! Great for really distinguishing what is a priority!

WHMCS Services @whmcsservices

May 3, 2018 at 08:14:10 PM

Thanks for the feedback, I really appreciate it!

Owner@WHMCS Services  
  • 2 years ago
  • Version Number 2.1.0

Khaled Mohaissen @khaled6970

March 14, 2018 at 01:52:39 AM

great addon..

+rep

WHMCS Services @whmcsservices

March 20, 2018 at 03:58:18 AM

Thanks for the feedback,

Owner@WHMCS Services  
  • 2 years ago
  • Version Number 2.0

Damien Madon @Damien

December 22, 2017 at 02:31:23 PM

One of the best whmcs addons.

WHMCS Services @whmcsservices

December 26, 2017 at 09:23:32 AM

Thanks for the feedback

Owner@WHMCS Services  
  • 3 years ago
  • Version Number 2.0

Netx Tech @netx

November 22, 2017 at 12:30:09 PM

Recommended. Valuable and solid module just like their support.

WHMCS Services @whmcsservices

November 22, 2017 at 01:39:44 PM

Thanks for the feedback, I really appreciate it!

Owner@WHMCS Services  
  • 3 years ago
  • Version Number 2.0

Adrian Budzowski @WEB_STUDIO24_LTD

November 10, 2017 at 01:35:10 AM

We are using a few modules from this company and we never had an issue with it. They are highy recomended, great modules.

WHMCS Services @whmcsservices

November 10, 2017 at 02:02:07 AM

Thanks for the feedback,

Owner@WHMCS Services  
  • 3 years ago
  • Version Number 2.0

Jade D @ZADomains

July 2, 2017 at 03:49:38 AM

Excellent product with excellent support

WHMCS Services @whmcsservices

August 11, 2017 at 12:12:15 AM

Thanks for the feedback, I really appreciate it!

Owner@WHMCS Services  
  • 3 years ago
  • Version Number 2.0

Alfred Pogner @Alfred

January 11, 2017 at 04:26:50 PM

very good addon......

WHMCS Services @whmcsservices

June 6, 2017 at 03:43:13 AM

Thank you so much for Rating :)

Owner@WHMCS Services  
  • 4 years ago
  • Version Number 1.6

Version Compatibility


Compatible with WHMCS v8.1

Full Version Compatibility


  • Selected versions of WHMCS v8.1
        8.1.0
  • All versions of WHMCS v8.0
  • All versions of WHMCS v7.10

System Requirements


  • IonCube Loader 10.x
  • PHP 7.2, 7.3 & 7.4

* Requirements listed are in addition to the WHMCS default system requirements.

Support for this product

The best place to start if you need help with a specific product is to contact the developer. All WHMCS Marketplace developers have both a website and support URL listed.

Developed By WHMCS Services

Changelog

v2.2.0 Released November 13th, 2020

Latest Version


  • Added working hour
  • Added index.php to all directories
  • Updated Remove v4 Admin theme from distribution
  • Updated Remove Support for PHP 5.6 to 7.0

 

Previous Versions


v2.1.2 Released November 6th, 2019

View/hide detailed changelog

  • Fixed PHPMail WHMCS 7.8.x
  • Fixed Spell Word
  • Updated About Page
  • Updated the License System

 

v2.1.1 Released April 25th, 2019

View/hide detailed changelog

  • Added Apps & Integrations
  • Fixed custom field not found

 

v2.1.0 Released April 15th, 2018

View/hide detailed changelog

  • Fixed problem with PHP 7.1/PHP 7.2
  • Fixed problem with WS Gateway Fees modules
  • Added new feature custom status

 

v2.0 Released February 12th, 2017

View/hide detailed changelog

  • Added Work with PHP 7 and WHMCS 7

 

v1.7 Released January 21st, 2017

View/hide detailed changelog

  • Fixed Prevent the creation of multiple invoices for one ticket upgrade

 

v1.6 Released December 19th, 2016

View/hide detailed changelog

  • Remove the custom fields from the sidebar
  • Updated Ability to add the {$fasttrack_suffix} tag to show the currency suffix on the custom fields

 

v1.5 Released December 17th, 2016

View/hide detailed changelog

  • Fixed Ticket ID Mismatch causing sidebar to hide
  • Updated New and faster license system implemented

 

v1.4 Released November 6th, 2016

View/hide detailed changelog

  • Fixed Show fast track ticket price in clients currency
  • Updated Currency Symbol text box in settings

 

v1.3 Released October 29th, 2016

View/hide detailed changelog

  • Fixed Convert the invoice amount to the clients currency

 

v1.2 Released October 17th, 2016

View/hide detailed changelog

  • Fixed WHMCS V7 causing output variables to stop working
  • Updated Improve Licence Check
  • Updated WHMCS V7 support

 

v1.1 Released April 16th, 2016

View/hide detailed changelog

Initial Release

 

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