What is LiveChat

LiveChat is a WHMCS-specific chat tool for customer support and online sales; designed to provide quick answers and a personalized experience to customers. 

With live chat for WHMCS by LiveChat, you can engage customers while they are on your website, see live interactions with your pages and move your customers through the purchase process. It also makes customer service more efficient by letting you hold multiple live chat sessions at the same time, send canned responses to frequently asked questions, search through chat transcripts and send files to customers through the live chat window.

In addition to live chat support, LiveChat gives you the ability to respond to offline messages as they are saved within the LiveChat dashboard as tickets. You can also use tickets for managing and tracking customer cases that couldn't be resolved in a single live chat session.

With LiveChat, you can...

• Identify people on the website and engage them using proactive chats
• Make use of the detailed metrics to measure your customer service efficiency
• Provide 24/7 support with the use of the built-in ticketing system
• With our apps for iOS and Android respond to customers and keep conversations going from anywhere.

About the integration

LiveChat's integration with WHMCS makes it easy to convert visitors into customers by placing a live chat function on your WHMCS pages and keep track of your communication with visitors by storing chat transcripts as closed tickets.

How to add LiveChat to my WHMCS website?

The easiest way to add live chat to WHMCS is to install our live chat extension. This will automatically embed the live chat code on all your webpages, without any copy paste needed.

1. Log in to your WHMCS admin panel.
2. Download the LiveChat addon module and place it in the /modules/addons directory.
3. Access the Addon Modules section from the drop-down Setup menu, find the LiveChat addon on the list and Activate it.
4. Next, go to to the LiveChat code section (Settings > Installation > My website) to get your license number.
5. Type in the license number in LiveChat addon configuration options and select Save changes to finalize.

Having trouble?

Don’t worry! We're happy to assist however we can. LiveChat Support is available 24/7 via live chat, email and phone. Navigate to the Support tab for more details.

How much does this live chat cost?

While our live chat extension for WHMCS is free, you need a license of LiveChat to use it -- you can create one by navigating to our website. LiveChat plans start at $20/seat/month, with additional plans for more demanding users.

LiveChat comes with a 14-day trial to test all of the features