Zendesk For WHMCS

Zendesk For WHMCS

Developed By ModulesGarden

Compatible with WHMCS v7.5

ModulesGarden WHMCS Logo

ModulesGarden Zendesk For WHMCS rests on close integration of Zendesk into your WHMCS so as to equip it with new quality features for management of support tickets. With this module, your customers will enjoy benefits of the widely respected customer service solution without ever stepping out of your comfy client area!

The WHMCS built-in support system will be cleverly replaced with the Zendesk tool suite, in such a way that its look and feel will remain untouched in essence. The focal change lies in the extended variety of possibilities offered to your clients, empowered by the module to fill in Zendesk ticket fields or even use emojis in messages – everything straight on your website. At the same time, you and your support teams will be welcome to view, answer and manage all the tickets, including the WHMCS ones, directly from the Zendesk admin area. No less worthy of note is the module's compatibility with the Zendesk's Multibrand feature, leaving you the choice as to which brand from those available in Zendesk should be connected with your WHMCS.

Gain unshakable trust of your audience by ensuring each of their needs is diligently taken care of. Order Zendesk For WHMCS yet today and become a mastermind in the realm of a brilliant customer service!

Check out also our free WHMCS Widget For Zendesk by means of which you can preview the details of every customer, along with their products, domains and due invoices. For more information, visit our Wiki.

Client Area Features:

  • View Zendesk Departments
  • Open New Ticket
  • Manage Existing Tickets
  • Fill In Zendesk Ticket Fields
  • Select Related Service
  • Attach Files To Ticket
  • List Recent Tickets

Admin Area Features:

  • Configure And Test Server Connection
  • Toggle SSL Connection
  • Select Zendesk Brand
  • Choose Available Support Departments
  • Choose Default Department For Exported Tickets
  • Define Client Service Field
  • Manually Export To Zendesk:
    • WHMCS Clients
    • WHMCS Tickets
  • Check Status Of Exported Clients
  • Define Module Behavior:
    • Show Solved Tickets
    • Define Order Of Replies
    • Allow Shared Login Redirection
    • Update Client Credentials
  • Define Ticket Status Colors
  • View Logs

Integration:

  • Single Sign On (SSO) Integration
  • Automatically Export To Zendesk:
    • New Tickets
    • Clients On Tickets Creation
  • Synchronize Ticket Responses Between WHMCS And Zendesk
  • Transfer Ticket Fields Settings
  • Transfer Attachments Settings
  • Convert Markdowns To HTML And Emojis

General Info:

  • Supports Zendesk Multibrand Feature
  • Supports Zendesk Emoji - Artworks Provided By EmojiOne
  • Custom Templates Support
  • Multi-Language Support
  • Supports PHP 5.6 Up To PHP 7.2
  • Supports WHMCS Template Six
  • Supports WHMCS V7

 

Reviews

5 stars
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Coinhost Team @bitcoin

February 5, 2018 at 11:32:12 PM

We’re very satisfied with the ease of use and installation. Once in place it made generating service related transactional email/tickets and replying to support queries quite simple. Having the power of zendesk to manage tickets is incredible. We recommend with 5 stars because the product works simply and effectively — therefore saving our team hours each week.

  • 3 months ago
  • Version Number 1.7.1
  • Edited

DOMAIN MANAGER @sasha1191

February 4, 2018 at 11:57:04 PM

We love Zendesk and WHMCS, both enjoy synchronization. This works flawlessly and means our support staff can work in Zendesk exclusively with all their ticket responses being updated automatically inside WHMCS for clients and other billing support staff.

  • 3 months ago
  • Version Number 1.7.1

Rick Lawrence @hostinghostingnationcom1413

January 30, 2018 at 04:59:23 PM

We love Zendesk and we love WHMCS, now we can connect both and enjoy synchronization. This works flawlessly and means our support staff can work in Zendesk exclusively with all their ticket responses being updated automatically inside WHMCS for clients and other billing support staff. Should we work from Zendesk or WHMCS support module... the answer is YES! Thanks ModulesGarden for kickass integrations that make our life easier!

  • 3 months ago
  • Version Number 1.7.1

Version Compatibility


Compatible with WHMCS v7.5

Full Version Compatibility


  • All versions of WHMCS v7.5
  • All versions of WHMCS v7.4
  • Selected versions of WHMCS v7.3
        7.3.0
  • All versions of WHMCS v7.2
  • All versions of WHMCS v7.1
  • All versions of WHMCS v7.0

Support for this product

The best place to start if you need help with a specific product is to contact the developer. All WHMCS Marketplace developers have both a website and support URL listed.

Developed By ModulesGarden

Changelog

v2.0.2 Released April 24th, 2018

Latest Version


  • Bug Fix: Resolved security issue providing customers with the access to tickets they do not own

 

Previous Versions


v2.0.1 Released April 11th, 2018

View/hide detailed changelog

  • New Feature: WHMCS V7.5 support
  • New Feature: PHP 7.1 and 7.2 support

 

v2.0.0 Released February 21st, 2018

View/hide detailed changelog

  • Improvement: Completely rewritten code
  • Improvement: Rebuilt addon module user interface
  • Improvement: If only one department is available, it will be automatically selected when opening a new ticket
  • Improvement: Export lists now include hyperlinks to client profiles and tickets
  • Improvement: Assorted language adjustments
  • New Feature: Support for emoji (emoticons) in tickets view
  • New Feature: Choose a department for exported tickets
  • New Feature: Set the 'Client Services' custom field to display a client's service in a ticket in the Zendesk panel
  • New Feature: 'Logs' section to monitor module actions and API responses

 

v1.7.1 Released August 7th, 2017

View/hide detailed changelog

  • Improvement: Code adjustments to increase the speed of data exporting
  • Bug Fix: Resolved issue that might cause errors during the upgrade process
  • Bug Fix: Configuration of default department is now saving properly
  • Bug Fix: Solved issue with displaying private notes of other administrators

 

v1.7.0 Released June 14th, 2017

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  • New Feature: Support for Zendesk Multibrand feature
  • Improvement: Minor code refinements

 

v1.6.2 Released March 10th, 2017

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  • Bug Fix: Adjusted charset processing to correct encoding of apostrophes
  • Bug Fix: Resolved problem of not displaying tickets for client's contacts

 

v1.6.1 Released January 5th, 2017

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  • Improvement: Enhanced Multi-Language support
  • Bug Fix: Log in to Zendesk using WHMCS credentials

 

v1.6.0 Released December 14th, 2016

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  • New Feature: Export WHMCS clients' accounts which existed prior to module installation
  • New Feature: Export WHMCS tickets created prior to module installation
  • Improvement: UI tweaks

 

v1.5.4 Released October 31st, 2016

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  • New Feature: PHP 7 support

 

v1.5.3 Released October 13th, 2016

View/hide detailed changelog

  • New Features: WHMCS V7 support
  • Bug Fix: Minor code refinements

 

v1.5.2 Released September 26th, 2016

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New Feature: Define available support departments

 

v1.5.1 Released June 7th, 2016

View/hide detailed changelog

  • Bug Fix: Parse response from Zendesk API
  • Bug Fix: Display error if new Zendesk user account cannot be created
  • Bug Fix: SSO to the Zendesk panel
  • Bug Fix: Prevent strict standard from occurring
  • Bug Fix: Prevent from displaying tickets if user is logged out

 

v1.5.0 Released November 25th, 2015

View/hide detailed changelog

  • New Feature: Compatibility with Zendesk markdowns
  • New Feature: Test server connection
  • New Feature: Support for data type custom field
  • Improvement: Module configuration moved from file to Zendesk addon module
  • Improvement: Extended multi-language support
  • Improvement: Hide ability to add attachment if attachments are disabled on Zendesk server

 

v1.3.3 Released January 19th, 2017

View/hide detailed changelog

  • Bug Fix: Resolved conflict related to 'mysql_query_safe' function

 

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