Changelog
v2.2.5
Released January 4th, 2021
Latest Version
- Bug Fix: Fixed "No URL set!" error that might have occurred during the ticket export if no attachment was found - case #230
- Bug Fix: Minor code corrections related to WHMCS V8.X
Previous Versions
v2.2.4
Released October 26th, 2020
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- Removed: Support for WHMCS V7.8 and previous
- Bug Fix: Solved problem with improper saving and using the chosen brand in the ticket settings - case #225
- Bug Fix: Corrected security issues - case #224
v2.2.3
Released August 25th, 2020
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- New Feature: WHMCS V8.0 and PHP 7.4 support
- Removed: Support for PHP 7.0 and previous
v2.2.2
Released July 27th, 2020
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- Improvement: Ticket fields can be now translated via the language file - case #203
- Changed: Due to API limitations, tickets created by administrators will be now hidden from the export section - case #209
- Bug Fix: Resolved problem with the "step3() does not exist" error that could have occurred on certain WHMCS installation - case #205
- Bug Fix: Fixed issues with exporting tickets created from the "Contact Us" form - case #207
v2.2.0
Released February 26th, 2020
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- New Feature: Ticket fields - select which additional fields created in Zendesk shall be displayed for clients when submitting a ticket from WHMCS - case #108
- Improvement: Added support for Zendesk's "Numeric", "Decimal", "Date" and "Regex" field types
- Improvement: Ticket department names can now be translated or changed to any custom name using language file - case #169
- Improvement: Client's phone number set in WHMCS will also be passed to the profile in Zendesk, as well as updated in case of any changes - case #178
- Bug Fix: Corrected display of the "Drop-down" ticket field type in WHMCS client area
- Bug Fix: Fixed issue that might have passed answers of the "Type" field improperly to the Zendesk panel
- Bug Fix: Other minor module corrections and UI improvements
v2.1.4
Released December 17th, 2019
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- New Feature: WHMCS V7.9 support
- Removed: Support for WHMCS V7.6 and previous
- Bug Fix: Resolved problem with saving certain ticket status colors that could sometimes go back to the default #FFFFFF after saving settings - case #166
- Bug Fix: Corrected issue with missing replies when exporting closed tickets to Zendesk - case #170
- Bug Fix: Minor corrections to the attachments processing
v2.1.3
Released July 8th, 2019
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- Bug Fix: Resolved problem with creating a ticket in case the "Priority" ticket field has been edited in Zendesk panel - case #161
- Bug Fix: Corrected support for PHP 7.3
v2.1.2
Released May 16th, 2019
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- Removed: Support for WHMCS V7.4 and previous
- Bug Fix: Fixed problems related to the cache that might have caused the tickets and departments to disappear - case #152
- Bug Fix: Zendesk fields with "Agent Only" flag will no longer be visible in the ticket view to clients - case #154
- Bug Fix: Corrected loading of assets on custom templates if the default template "six" was removed from WHMCS - case #158
- Bug Fix: Fixed case of the tickets counter always displaying "0" value if the "Recent Support Tickets" widget was hidden from the client's dashboard on a custom template - case #159
v2.1.1
Released January 25th, 2019
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- New Feature: WHMCS V7.7 and PHP 7.3 support
- Removed: Support for WHMCS V7.3 and previous
- Bug Fix: Markdown used for embedding images in the support panel will be now correctly formatted in the client area ticket view - case #151
- Bug Fix: Resolved issue with tickets fetching if the client has more than one hundred of them - case #153
v2.1.0
Released September 19th, 2018
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- New Feature: "Contact Us" form support - select a Zendesk department to which tickets submitted by visitors will be assigned
- Improvement: Statuses of exported tickets in Zendesk will now correspond with their statuses in WHMCS
- Improvement: "Related Service" dropdown list will be now sorted alphabetically and organized in product groups
- Improvement: The connection test no longer requires server settings to be saved first
- Improvement: Added "mailto:" link to emails on the users export list
- Improvement: "Client Services" dropdown in the "Ticket Settings" section will no longer display inactive fields
- Improvement: Extended logs to include more information
- Removed: Support for WHMCS V7.1 and previous
- Bug Fix: Resolved lack of full content in exported tickets that were previously merged
- Bug Fix: Refreshing ticket after sending a reply will no longer result in resending the same message again
- Bug Fix: Assorted minor corrections
v2.0.4
Released July 31st, 2018
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- Bug Fix: Corrected 'Shared Login Redirection' option which worked when disabled basing on a corrupted toggle - case #134
- Bug Fix: Resolved issue with tickets being always exported with the 'Open' status - case #133
- Bug Fix: Solved problem that caused the apostrophe characters being incorrectly displayed as '
v2.0.3
Released July 5th, 2018
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- Bug Fix: Eliminated issues related to PHP 7.2 that might have affected e.g. single sign on integration
- Bug Fix: Resolved problem with opening the attachment with a space in the name - case #129
- Bug Fix: Corrected display of tickets in the client area when their number exceeds hundred - case #131
v2.0.2
Released April 24th, 2018
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- Bug Fix: Resolved security issue providing customers with the access to tickets they do not own
v2.0.0
Released February 21st, 2018
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- Improvement: Completely rewritten code
- Improvement: Rebuilt addon module user interface
- Improvement: If only one department is available, it will be automatically selected when opening a new ticket
- Improvement: Export lists now include hyperlinks to client profiles and tickets
- Improvement: Assorted language adjustments
- New Feature: Support for emoji (emoticons) in tickets view
- New Feature: Choose a department for exported tickets
- New Feature: Set the 'Client Services' custom field to display a client's service in a ticket in the Zendesk panel
- New Feature: 'Logs' section to monitor module actions and API responses
v1.7.1
Released August 7th, 2017
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- Improvement: Code adjustments to increase the speed of data exporting
- Bug Fix: Resolved issue that might cause errors during the upgrade process
- Bug Fix: Configuration of default department is now saving properly
- Bug Fix: Solved issue with displaying private notes of other administrators
v1.7.0
Released June 14th, 2017
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- New Feature: Support for Zendesk Multibrand feature
- Improvement: Minor code refinements
v1.6.2
Released March 10th, 2017
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- Bug Fix: Adjusted charset processing to correct encoding of apostrophes
- Bug Fix: Resolved problem of not displaying tickets for client's contacts
v1.6.1
Released January 5th, 2017
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- Improvement: Enhanced Multi-Language support
- Bug Fix: Log in to Zendesk using WHMCS credentials
v1.6.0
Released December 14th, 2016
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- New Feature: Export WHMCS clients' accounts which existed prior to module installation
- New Feature: Export WHMCS tickets created prior to module installation
- Improvement: UI tweaks
v1.5.1
Released June 7th, 2016
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- Bug Fix: Parse response from Zendesk API
- Bug Fix: Display error if new Zendesk user account cannot be created
- Bug Fix: SSO to the Zendesk panel
- Bug Fix: Prevent strict standard from occurring
- Bug Fix: Prevent from displaying tickets if user is logged out
v1.5.0
Released November 25th, 2015
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- New Feature: Compatibility with Zendesk markdowns
- New Feature: Test server connection
- New Feature: Support for data type custom field
- Improvement: Module configuration moved from file to Zendesk addon module
- Improvement: Extended multi-language support
- Improvement: Hide ability to add attachment if attachments are disabled on Zendesk server
Dan Lockcuff @dan2421
Just installed this and it seems to work pretty well. It makes life much easier if you're wanting to use Zendesk over others. It as an easy install as well.
Coinhost Team @bitcoin
We’re very satisfied with the ease of use and installation. Once in place it made generating service related transactional email/tickets and replying to support queries quite simple. Having the power of zendesk to manage tickets is incredible. We recommend with 5 stars because the product works simply and effectively — therefore saving our team hours each week.
DOMAIN MANAGER @sasha1191
We love Zendesk and WHMCS, both enjoy synchronization. This works flawlessly and means our support staff can work in Zendesk exclusively with all their ticket responses being updated automatically inside WHMCS for clients and other billing support staff.
Rick Lawrence @hostinghostingnationcom1413
We love Zendesk and we love WHMCS, now we can connect both and enjoy synchronization. This works flawlessly and means our support staff can work in Zendesk exclusively with all their ticket responses being updated automatically inside WHMCS for clients and other billing support staff. Should we work from Zendesk or WHMCS support module... the answer is YES! Thanks ModulesGarden for kickass integrations that make our life easier!