• Changed: Requires ionCube Loader V14 or later
• Bug Fix: Eliminated "Something went wrong" exception error that could appear when the WHMCS "Contact Us" form was used by a suspended user in the Zendesk panel - now the relevant notice will be shown instead - case #407

• New Feature: WHMCS V8.12 support
• Removed: Support for WHMCS V8.8 and previous
• Removed: Support for PHP 7.4 version
• Bug Fix: Eliminated number of errors generated into the "tblerrorlog" database table - case #406

• Bug Fix: Prevented slowdowns on client area sections that did not contain any tickets - case #398
• Bug Fix: Tickets from Zendesk organizations and with CC recipients will now be properly handled and displayed by the module - case #399
• Bug Fix: Solved case where an empty ticket might occasionally be shown on the "Recent Support Tickets" widget - case #400
• Bug Fix: Prevented type error that could occur once the "Show Solved Tickets" option was enabled but no tickets were yet created on the account - case #401
• Bug Fix: Resolved problem with loading and listing tickets on accounts with more than 100 submissions - case #402
• Bug Fix: Fixed issue with loading tickets for a user whose email address differs from the main account - case #403
• Bug Fix: Other minor code corrections and adjustments

• New Feature: WHMCS V8.11 support
• New Feature: Support for PHP 8.2 version
• Changed: Requires ionCube Loader V13 or later

• New Feature: Choose the default column and direction for the tickets list sorting in the client area - case #357
• Improvement: Adjusted way the module creates and updates Zendesk account details based on WHMCS user and client profile
• Improvement: The client phone number will now be passed through to the Zendesk account upon its creation or edition
• Improvement: Maintenance update and stability optimizations
• Removed: Support for WHMCS V8.7 and previous
• Bug Fix: Changing clients and users email addresses in WHMCS will now also properly update their email details in the Zendesk panel
• Bug Fix: Solved problem where tickets with attachments might not be exported properly from the admin area
• Bug Fix: Corrected ticket filters and messages view for "Lagom WHMCS Client Theme" - case #354
• Bug Fix: Attachment extension restrictions now have the missing language translation added
• Bug Fix: Fixed issue with using the search function in "Logs" that might have occurred on PHP 8.1 servers
• Bug Fix: Eliminated exception error when trying to attach an empty file with the size of 0 bytes
• Bug Fix: Resolved conflicts with modules, such as DNS Manager For WHMCS or IP Manager For WHMCS, caused by composer dependencies update - case #378
• Bug Fix: Fixed issue where clients might have seen tickets from all brands instead of only the selected one when integrated with Multibrand For WHMCS - case #384
• Bug Fix: Tickets created via Zendesk email address will now have their thread properly displayed in the client area
• Bug Fix: Topics with single long phrases will now wrap correctly in the "Ticket Information" and "Your Recent Tickets" views, instead of extending outside their areas
• Bug Fix: Other minor code corrections, language and UI adjustments

• New Feature: WHMCS V8.9 support
• Improvement: Added support for various text formatting methods such as pre-tags for code blocks, headers, italics, bold text, list, and other elements from Markdown - case #355
• Bug Fix: Tickets will now be properly fetched when using the "Show Solved Tickets" option - case #367
• Bug Fix: Corrected functionality related to refreshing client statuses for their export - case #351
• Bug Fix: Solved case where a newly created ticket could temporarily have a "Closed" status in the recent tickets sidebar - case #352
• Bug Fix: Eliminated issue that prevented custom fields from loading when placing an order in the admin area - case #356
• Bug Fix: Fixed "TypeError" that could occur when the "Client Services" and "Ticket Fields" were not configured in the "Ticket Settings" - case #364
• Bug Fix: Resolved problems with the "Class "Symfony(...)\FilesystemCache" not found" and "Argument #2 ($array) must be of type array" errors that could occur after submitting a ticket - case #365, #366
• Bug Fix: Tickets with "On Hold" status will now be properly displayed in the "View" sidebar - case #193
• Bug Fix: Eliminated "Uncaught ParseError: syntax error, unexpected '|', expecting ';'" issue that could occur when running the daily WHMCS cron job - case #372
• Bug Fix: Fixed conflict with the Multibrand For WHMCS module that could lead to a fatal error during the order checkout - case #374
• Bug Fix: The "No Recent Tickets Found" notice will no longer be displayed on the client's dashboard if the tickets are already created in Zendesk - case #376
• Bug Fix: Other minor code corrections

• New Feature: WHMCS V8.8 support
• Improvement: Implemented language overrides support, enabling the utilization of customized translations
• Improvement: Introduced various speed optimizations for loading pages containing multiple tickets - case #338, #339
• Removed: Support for WHMCS V8.5 and previous
• Bug Fix: Solved problem with parsing AJAX responses that contained additional BOM (byte order mark) characters - case #342
• Bug Fix: Fixed issue where the administrator role might be switched to "end-user" after exporting a WHMCS client with the same email address as the administrator's - case #340
• Bug Fix: Eliminated "Something has gone wrong" error that appeared when trying to view a ticket that contained a custom ticket field previously removed from Zendesk - case #339
• Bug Fix: Resolved issue where the last name of a client was not correctly exported to Zendesk during individual client details export - case #346
• Bug Fix: Other minor code corrections

• New Feature: WHMCS V8.7 support
• Removed: Support for WHMCS V8.3 and previous
• Removed: Support for PHP 7.3 version
• Bug Fix: Prevented "URL using bad/illegal format or missing URL" error that might have caused problems with loading the tickets list - case #332
• Bug Fix: Eliminated "TypeError" that could occur when trying to edit the client details without previously enabling the Multibrand For WHMCS module - case #334, #335
• Bug Fix: Fixed problems with using the "Contact Us" form when the Multibrand For WHMCS module was not installed

• New Feature: WHMCS V8.6 support
• New Feature: Support for PHP 8.1 version
• Changed: Requires ionCube Loader V12 or later
• Removed: Support for WHMCS V8.2 and previous
• Removed: Support for PHP 7.2 version
• Bug Fix: Corrected sorting via the "Last Updated" date - case #311
• Bug Fix: Fixed issues with exporting tickets created by unlogged clients via the "Contact Us" form
• Bug Fix: Resolved problem with adding multiple ticket attachments if the WHMCS "Knowledgebase Suggestion" option was disabled - case #314
• Bug Fix: Other minor coded corrections

• New Feature: WHMCS users support - any user participating in the conversation will now receive email notifications about the ticket replies
• New Feature: WHMCS user details will be now synchronized with the Zendesk panel
• Improvement: Cache time of the module can now be adjusted to seconds using the "configuration.yml" file
• Changed: "Users" instead of "Clients" accounts will be now exported to Zendesk when using "Users Export" tool in the addon module
• Bug Fix: Minor code corrections and adjustments

• New Feature: WHMCS V8.5 support
• Removed: Support for WHMCS V8.1 and previous
• Bug Fix: Fixed problem with SSO redirection due to an invalid JWT format - case #293
• Bug Fix: Resolved problems with file attachments if their names contained non-ASCII characters - case #299
• Bug Fix: Fixed encoding issues in ticket threads that occurred when certain non-Latin characters were used - case #305

• New Feature: WHMCS V8.4 support
• Improvement: Several queries have been optimized to improve the tickets loading time in the client area - case #282
• Bug Fix: Resolved problem of the module tables that might not be created in the WHMCS database after the addon activation - case #290

• New Feature: WHMCS V8.3 support
• Bug Fix: Added missing notification to log entries if the ticket export fails because one of its replies is empty
• Bug Fix: Added missing description for the "Zendesk Brand" tooltip field in "Ticket Settings"

• Removed: Support for WHMCS V7.10 and previous
• Bug Fix: Fixed issue that might have caused that the values of ticket settings were not fetched - case #277
• Bug Fix: Corrected order of displaying the first message in the ticket after exporting it to Zendesk - case #278
• Bug Fix: Resolved problem with "404 page not found error" that might have occurred when using SSO to Zendesk panel
• Bug Fix: Adjusted displaying of the non-Latin characters in the sidebar's ticket information subject

• New Feature: WHMCS V8.2 and "Twenty-One" theme support
• New Feature: Integration with Multibrand For WHMCS - define various departments and ticket fields for each brand as well as export existing branded tickets to selected departments
• Bug Fix: Eliminated numerous warnings generated into the "tblerrorlog" database table
• Bug Fix: Other code corrections and improvements

• Changed: SSO login to Zendesk will be now allowed only for accounts with verified email addresses - case #206
• Removed: Support for WHMCS V7.9
• Removed: Support for PHP 7.1 version
• Bug Fix: Fixed "Shared Login Redirection" functionality for WHMCS V8.X - case #249
• Bug Fix: Corrected displaying URL hyperlinks in messages based on email templates - case #250

• Bug Fix: Fixed "No URL set!" error that might have occurred during the ticket export if no attachment was found - case #230
• Bug Fix: Minor code corrections related to WHMCS V8.X

• Removed: Support for WHMCS V7.8 and previous
• Bug Fix: Solved problem with improper saving and using the chosen brand in the ticket settings - case #225
• Bug Fix: Corrected security issues - case #224

• New Feature: WHMCS V8.0 and PHP 7.4 support
• Removed: Support for PHP 7.0 and previous

• Improvement: Ticket fields can be now translated via the language file - case #203
• Changed: Due to API limitations, tickets created by administrators will be now hidden from the export section - case #209
• Bug Fix: Resolved problem with the "step3() does not exist" error that could have occurred on certain WHMCS installation - case #205
• Bug Fix: Fixed issues with exporting tickets created from the "Contact Us" form - case #207

• New Feature: WHMCS V7.10 support
• Removed: Support for WHMCS V7.7 and previous

• New Feature: Ticket fields - select which additional fields created in Zendesk shall be displayed for clients when submitting a ticket from WHMCS - case #108
• Improvement: Added support for Zendesk's "Numeric", "Decimal", "Date" and "Regex" field types
• Improvement: Ticket department names can now be translated or changed to any custom name using language file - case #169
• Improvement: Client's phone number set in WHMCS will also be passed to the profile in Zendesk, as well as updated in case of any changes - case #178
• Bug Fix: Corrected display of the "Drop-down" ticket field type in WHMCS client area
• Bug Fix: Fixed issue that might have passed answers of the "Type" field improperly to the Zendesk panel
• Bug Fix: Other minor module corrections and UI improvements

• New Feature: WHMCS V7.9 support
• Removed: Support for WHMCS V7.6 and previous
• Bug Fix: Resolved problem with saving certain ticket status colors that could sometimes go back to the default #FFFFFF after saving settings - case #166
• Bug Fix: Corrected issue with missing replies when exporting closed tickets to Zendesk - case #170
• Bug Fix: Minor corrections to the attachments processing

• Bug Fix: Resolved problem with creating a ticket in case the "Priority" ticket field has been edited in Zendesk panel - case #161
• Bug Fix: Corrected support for PHP 7.3

• Removed: Support for WHMCS V7.4 and previous
• Bug Fix: Fixed problems related to the cache that might have caused the tickets and departments to disappear - case #152
• Bug Fix: Zendesk fields with "Agent Only" flag will no longer be visible in the ticket view to clients - case #154
• Bug Fix: Corrected loading of assets on custom templates if the default template "six" was removed from WHMCS - case #158
• Bug Fix: Fixed case of the tickets counter always displaying "0" value if the "Recent Support Tickets" widget was hidden from the client's dashboard on a custom template - case #159

• New Feature: WHMCS V7.7 and PHP 7.3 support
• Removed: Support for WHMCS V7.3 and previous
• Bug Fix: Markdown used for embedding images in the support panel will be now correctly formatted in the client area ticket view - case #151
• Bug Fix: Resolved issue with tickets fetching if the client has more than one hundred of them - case #153

• New Feature: "Contact Us" form support - select a Zendesk department to which tickets submitted by visitors will be assigned
• Improvement: Statuses of exported tickets in Zendesk will now correspond with their statuses in WHMCS
• Improvement: "Related Service" dropdown list will be now sorted alphabetically and organized in product groups
• Improvement: The connection test no longer requires server settings to be saved first
• Improvement: Added "mailto:" link to emails on the users export list
• Improvement: "Client Services" dropdown in the "Ticket Settings" section will no longer display inactive fields
• Improvement: Extended logs to include more information
• Removed: Support for WHMCS V7.1 and previous
• Bug Fix: Resolved lack of full content in exported tickets that were previously merged
• Bug Fix: Refreshing ticket after sending a reply will no longer result in resending the same message again
• Bug Fix: Assorted minor corrections

• Bug Fix: Corrected 'Shared Login Redirection' option which worked when disabled basing on a corrupted toggle - case #134
• Bug Fix: Resolved issue with tickets being always exported with the 'Open' status - case #133
• Bug Fix: Solved problem that caused the apostrophe characters being incorrectly displayed as '

• Bug Fix: Eliminated issues related to PHP 7.2 that might have affected e.g. single sign on integration
• Bug Fix: Resolved problem with opening the attachment with a space in the name - case #129
• Bug Fix: Corrected display of tickets in the client area when their number exceeds hundred - case #131

• Bug Fix: Resolved security issue providing customers with the access to tickets they do not own

• New Feature: WHMCS V7.5 support
• New Feature: PHP 7.1 and 7.2 support

• Improvement: Completely rewritten code
• Improvement: Rebuilt addon module user interface
• Improvement: If only one department is available, it will be automatically selected when opening a new ticket
• Improvement: Export lists now include hyperlinks to client profiles and tickets
• Improvement: Assorted language adjustments
• New Feature: Support for emoji (emoticons) in tickets view
• New Feature: Choose a department for exported tickets
• New Feature: Set the 'Client Services' custom field to display a client's service in a ticket in the Zendesk panel
• New Feature: 'Logs' section to monitor module actions and API responses

• Improvement: Code adjustments to increase the speed of data exporting
• Bug Fix: Resolved issue that might cause errors during the upgrade process
• Bug Fix: Configuration of default department is now saving properly
• Bug Fix: Solved issue with displaying private notes of other administrators

• New Feature: Support for Zendesk Multibrand feature
• Improvement: Minor code refinements

• Bug Fix: Adjusted charset processing to correct encoding of apostrophes
• Bug Fix: Resolved problem of not displaying tickets for client's contacts

• Improvement: Enhanced Multi-Language support
• Bug Fix: Log in to Zendesk using WHMCS credentials

• New Feature: Export WHMCS clients' accounts which existed prior to module installation
• New Feature: Export WHMCS tickets created prior to module installation
• Improvement: UI tweaks

• New Feature: PHP 7 support

• New Features: WHMCS V7 support
• Bug Fix: Minor code refinements

New Feature: Define available support departments

• Bug Fix: Parse response from Zendesk API
• Bug Fix: Display error if new Zendesk user account cannot be created
• Bug Fix: SSO to the Zendesk panel
• Bug Fix: Prevent strict standard from occurring
• Bug Fix: Prevent from displaying tickets if user is logged out

• New Feature: Compatibility with Zendesk markdowns
• New Feature: Test server connection
• New Feature: Support for data type custom field
• Improvement: Module configuration moved from file to Zendesk addon module
• Improvement: Extended multi-language support
• Improvement: Hide ability to add attachment if attachments are disabled on Zendesk server

• Bug Fix: Resolved conflict related to 'mysql_query_safe' function