SmarterTrack

SmarterTrack is an online help desk that allows you to improve customer service while better utilizing employees and lowering your overall support costs. Deliver unparalleled customer care using an email ticketing system, live chat and VoIP integration. Plus, SmarterTrack has a self service portal that includes a complete knowledge base and an online community for user-to-user interaction.

*Let SmarterTrack manage your all of your communications! With a robust and flexible email ticketing system, you'll spend less time handling requests and more time finding solutions.

*Take a proactive approach to increasing business and securing sales by bringing live chat, and instant communication, to your online Web presence! Deliver real-time customer service when it matters most.

*Connect your VoIP service to easily communicate with customers over the phone. Managing phone calls alongside other communications lets you make the seamless switch from text to voice.

*Your resources should be available, even when you're not. With a complete knowledge base, user community and more, information is readily available for your customers 24/7/365.

Whether on desktop or mobile, SmarterTrack's robust help desk software helps ensure that nothing falls through the cracks and that issues are addressed quickly, reliably and professionally.

Installation Instructions

http://portal.smartertools.com/kb/a2928/smartertrack-whmcs-addon-module.aspx

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Version Compatibility

Compatible with WHMCS v7.0

Full Version Compatibility

Selected versions of WHMCS v7.0
7.0.0 - 7.0.1
Selected versions of WHMCS v6.3
6.3.0 - 6.3.1
Selected versions of WHMCS v6.2
6.2.0 - 6.2.2
All versions of WHMCS v6.1
All versions of WHMCS v6.0

System Requirements

Windows Server 2012 R2 and above
SmarterTrack 12.3 and above
IIS 8.0 and above

* Requirements listed are in addition to the WHMCS default system requirements.

Support for this product

The best place to start if you need help with a specific product is to contact the developer. All WHMCS Marketplace developers have both a website and support URL listed.

Visit Website Contact Support

Developed By SmarterTools

Changelog

v3.0 Released October 14th, 2016

Latest Version

Version 3.0 (10-13-2016) NOTE: Requires SmarterTrack 12.3.x or later

FIXED: The ability to sync users from WHMCS to SmarterTrack now works as expected.
FIXED: Users created from WHMCS can now login to the SmarterTrack portal.
FIXED: Broken images now display as expected.
ADDED: All support areas within WHMCS are now tied to a SmarterTrack installation, including all ticket areas for clients and admins, Knowledge Base area, etc.
REMOVED: Any reference to MD5 Password options, as it is required now by WHMCS.