Freshdesk For WHMCS

Freshdesk For WHMCS

Developed By ModulesGarden

Compatible with WHMCS v7.6

ModulesGarden WHMCS Logo

ModulesGarden Freshdesk For WHMCS is a neat module destined to enable advanced handling of support tickets by close integration built between your WHMCS and Freshdesk. Upon this favorable combination your audience will be no longer required to leave your WHMCS client area in order to benefit from assorted support instruments offered by modern customer service software.

With Freshdesk For WHMCS these are your precious clients who will be granted the key advantage. Upon ticket creation, they will be given the freedom to choose from Freshdesk departments and use customized fields set in this platform – all these right inside your WHMCS! The fact that your new support system will have nearly unaltered appearance will serve as extra convenience for the audience for sure. At the very same time, the module will offer you the chance to effortlessly manage each and every WHMCS ticket straight within your Freshdesk admin area. Additionally, the logs will help you make sure all actions under the export mechanism have been executed flawlessly.

Make your staff members more productive and your clients more empowered. Order Freshdesk For WHMCS today and put excellent customer service at the heart of your company!

Client Area Features:

  • View Freshdesk Departments
  • Open New Ticket
  • Manage Existing Tickets
  • Fill Out Freshdesk Ticket Fields
  • Assign Owned Service To Ticket
  • Attach Files To Ticket
  • List Recent Tickets

Admin Area Features:

  • Configure And Test Server Connection
  • Toggle SSL Verification
  • Define Available Support Departments
  • Manually Export To Freshdesk:
    • WHMCS Clients
    • WHMCS Tickets
  • Define Module Behavior:
    • Show Solved Tickets
    • Update Client Credentials
    • Define Replies Order
  • Define Client Service Field
  • Define Ticket Status Colors
  • View Logs

Integration:

  • Automatically Export To Freshdesk:
    • New Tickets
    • Clients On Tickets Creation
  • Synchronize Ticket Responses Between WHMCS And Freshdesk
  • Transfer Ticket Fields Settings

General Info:

  • Custom Templates Support
  • Multi-Language Support
  • Supports PHP 5.6 Up To PHP 7.2
  • Supports WHMCS Template Six
  • Supports WHMCS V7.2 And Later

 

Reviews

5 stars
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Jon Bishop @jon2568

November 29, 2017 at 01:43:02 AM

The WHMCS built-in support tool is good but we like using FreshDesk. With the latest updated control panel and free for unlimited agents this tool is a must. The Plugin allows us to replace the existing system with Freshdesk and our clients do not even notice the difference. Took us about 5 mins to install and start using with our clients.

  • 10 months ago
  • Version Number 1.0.0

Version Compatibility


Compatible with WHMCS v7.6

Full Version Compatibility


  • Selected versions of WHMCS v7.6
        7.6.0
  • All versions of WHMCS v7.5
  • All versions of WHMCS v7.4
  • Selected versions of WHMCS v7.3
        7.3.0
  • All versions of WHMCS v7.2

Support for this product

The best place to start if you need help with a specific product is to contact the developer. All WHMCS Marketplace developers have both a website and support URL listed.

Developed By ModulesGarden

Changelog

v1.1.3 Released July 23rd, 2018

Latest Version


  • Bug Fix: The database encoding format will be now obtained from WHMCS instead of using the default UTF-8 encoding (new module installations only)
  • Bug Fix: Resolved minor issues with migration from the previous module version

 

Previous Versions


v1.1.2 Released April 24th, 2018

View/hide detailed changelog

  • Bug Fix: Resolved security issue providing customers with the access to tickets they do not own

 

v1.1.1 Released April 11th, 2018

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  • New Feature: WHMCS V7.5 support
  • New Feature: PHP 7.1 and 7.2 support

 

v1.1.0 Released January 17th, 2018

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  • Improvement: Completely rewritten code
  • Improvement: Rebuilt addon module user interface
  • Improvement: Export lists now include hyperlinks to client profiles and tickets
  • Improvement: Assorted language adjustments
  • New Feature: Support for the 'New', 'Open' and 'Hold' color statuses for tickets
  • New Feature: Check the status of the exported clients
  • New Feature: Set the 'Client Services' custom field to display a client's service in a ticket in the Freshdesk panel
  • New Feature: 'Logs' section to monitor module actions and API responses
  • Removed: WHMCS V6 support

 

v1.0.0 Released January 4th, 2017

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  • Initial Release

 

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