Freshdesk For WHMCS

Freshdesk For WHMCS

Developed By ModulesGarden

Compatible with WHMCS v7.10

ModulesGarden Freshdesk For WHMCS is a neat module destined to enable advanced handling of support tickets by close integration built between your WHMCS and Freshdesk. Upon this favorable combination your audience will be no longer required to leave your WHMCS client area in order to benefit from assorted support instruments offered by modern customer service software.

With Freshdesk For WHMCS these are your precious clients who will be granted the key advantage. Upon ticket creation, they will be given the freedom to choose from Freshdesk departments and use customized fields set in this platform – all these right inside your WHMCS! The fact that your new support system will have nearly unaltered appearance will serve as extra convenience for the audience for sure. At the very same time, the module will offer you the chance to effortlessly manage each and every WHMCS ticket straight within your Freshdesk admin area. Additionally, the logs will help you make sure all actions under the export mechanism have been executed flawlessly.

Make your staff members more productive and your clients more empowered. Order Freshdesk For WHMCS today and put excellent customer service at the heart of your company!

Client Area Features:

  • View Freshdesk Departments
  • Manage Existing Tickets
  • Open New Ticket
  • Fill Out Freshdesk Ticket Fields
  • Assign Owned Service To Ticket
  • Attach Files To Ticket
  • List Recent Tickets

Admin Area Features:

  • Manually Export To Freshdesk:
    • WHMCS Clients
    • WHMCS Tickets
  • Define Module Behavior:
    • Show Solved Tickets
    • Update Client Credentials
    • Define Replies Order
  • Define Available Support Departments
  • Define Client Service Field
  • Define Client ID Field
  • Define Ticket Status Colors
  • Set Default Field Values For Agent Required Fields
  • Configure And Test Server Connection
  • Toggle SSL Verification
  • Define Client Fields Relations
  • View Logs

Integration:

  • Automatically Export To Freshdesk:
    • New Tickets
    • Clients On Tickets Creation
  • Synchronize Ticket Responses Between WHMCS And Freshdesk
  • Transfer Ticket Fields Settings
  • Transfer Client Custom Fields Details
  • Transfer Custom Ticket Statuses

General Info:

  • Custom Templates Support
  • Multi-Language Support
  • Supports PHP 7.1 Up To PHP 7.4
  • Supports WHMCS Template Six
  • Supports WHMCS V7.8 And Later
  • Easy Module Upgrade To Open Source Version

 

Reviews

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Justin Ruoff @justin5951

October 25, 2018 at 02:22:10 PM

This Plugin allowed us to replace the entire existing system with Freshdesk and our clients do not even notice the difference. Took just a few minutes to install and switch over. Now all of our agents can be managed in one place and we have much better flow over customer support throughout the entire organization.

  • 1 year ago
  • Version Number 1.1.3

Jon Bishop @jon2568

November 29, 2017 at 01:43:02 AM

The WHMCS built-in support tool is good but we like using FreshDesk. With the latest updated control panel and free for unlimited agents this tool is a must. The Plugin allows us to replace the existing system with Freshdesk and our clients do not even notice the difference. Took us about 5 mins to install and start using with our clients.

  • 2 years ago
  • Version Number 1.0.0

Version Compatibility


Compatible with WHMCS v7.10

Full Version Compatibility


  • Selected versions of WHMCS v8.0
        8.0.0
  • All versions of WHMCS v7.10
  • All versions of WHMCS v7.9
  • All versions of WHMCS v7.8

Support for this product

The best place to start if you need help with a specific product is to contact the developer. All WHMCS Marketplace developers have both a website and support URL listed.

Developed By ModulesGarden

Changelog

v1.3.3 Released August 25th, 2020

Latest Version


  • New Feature: WHMCS V8.0 and PHP 7.4 support
  • Improvement: Added additional support for required ticket fields mapping to resolve certain issues with field validation - case #185
  • Removed: Support for PHP 7.0 and previous
  • Bug Fix: Prevented "Call to a member function getValueByRelid()" error by creating the required "freshdeskid|Freshdesk ID" custom field if it was missing - case #188

 

Previous Versions


v1.3.2 Released July 23rd, 2020

View/hide detailed changelog

  • New Feature: Added "Agent Required Fields" where the administrator can set default values for the fields that might be required for agents when submitting a form or closing a ticket - case #177
  • Changed: Clients exported to Freshdesk will now have their user status automatically set as "activated" to prevent sending them activation emails - case #180

 

v1.3.1 Released April 14th, 2020

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  • New Feature: WHMCS V7.10 support
  • Improvement: You can now control displaying Freshdesk sidebars in the client area via the "app/Config/freshdesk.yml" configuration file - case #155
  • Removed: Support for WHMCS V7.7 and previous
  • Bug Fix: All test connection errors will be now properly displayed in logs - case #167
  • Bug Fix: Solved issue where the module could fetch only first 30 departments from Freshdesk API - case #172

 

v1.3.0 Released January 15th, 2020

View/hide detailed changelog

  • New Feature: WHMCS V7.9 support
  • New Feature: You can now set a special WHMCS ID label on Freshdesk panel to connect it with the WHMCS clients to display their IDs within created tickets - case #163
  • Improvement: Optimized number of requests sent to the Freshdesk API to minimize the possibility of exceeding the hourly API calls rate limit applied to each Freshdesk account
  • Improvement: Tickets in the client area will be now sorted by default in the descending order based on their creation or last modification date - case #158
  • Improvement: If the WHMCS client was deleted from the Freshdesk API their account will be now automatically restored once they open a new ticket - case #160
  • Removed: Support for WHMCS V7.6 and previous
  • Bug Fix: Resolved problem with displaying more than 30 conversation replies in a ticket - case #162
  • Bug Fix: If an error is returned by the API when trying to close the ticket, it will also be shown as a notification by the module - case #154
  • Bug Fix: Assorted code corrections related to the PHP 7.3

 

v1.2.2 Released April 25th, 2019

View/hide detailed changelog

  • Bug Fix: Ticket date format will be now correctly displayed based on the WHMCS settings - case #152

 

v1.2.0 Released February 13th, 2019

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  • New Feature: WHMCS V7.7 and PHP 7.3 support
  • New Feature: Define relations between your WHMCS custom client fields and Freshdesk customer fields that will be transferred during the client account export - case #124
  • New Feature: Support for custom Freshdesk ticket statuses, their color and language customization - case #125
  • Improvement: Added URLs to the record logs for easier access to specific tickets and clients
  • Improvement: Test connection of provided server settings will no longer require to save the changes beforehand to check if the credentials are correct
  • Removed: Support for WHMCS V7.3 and previous
  • Changed: Color scheme of the statuses on the tickets list in the client area to resemble their equivalent in the default WHMCS six template
  • Bug Fix: Refreshing the page just after submitting a reply in the client area will no longer cause sending the reply again
  • Bug Fix: Fixed minor issues with UI and table sorting in the module addon
  • Bug Fix: The "View & Open Support Tickets" permission for WHMCS contacts/sub-accounts will be now properly supported
  • Bug Fix: If the "Priority" ticked field is set as optional in Freshdesk then it will no longer be validated as required on the WHMCS side
  • Bug Fix: Minor code corrections

 

v1.1.3 Released July 23rd, 2018

View/hide detailed changelog

  • Bug Fix: The database encoding format will be now obtained from WHMCS instead of using the default UTF-8 encoding (new module installations only)
  • Bug Fix: Resolved minor issues with migration from the previous module version

 

v1.1.2 Released April 24th, 2018

View/hide detailed changelog

  • Bug Fix: Resolved security issue providing customers with the access to tickets they do not own

 

v1.1.1 Released April 11th, 2018

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  • New Feature: WHMCS V7.5 support
  • New Feature: PHP 7.1 and 7.2 support

 

v1.1.0 Released January 17th, 2018

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  • Improvement: Completely rewritten code
  • Improvement: Rebuilt addon module user interface
  • Improvement: Export lists now include hyperlinks to client profiles and tickets
  • Improvement: Assorted language adjustments
  • New Feature: Support for the 'New', 'Open' and 'Hold' color statuses for tickets
  • New Feature: Check the status of the exported clients
  • New Feature: Set the 'Client Services' custom field to display a client's service in a ticket in the Freshdesk panel
  • New Feature: 'Logs' section to monitor module actions and API responses
  • Removed: WHMCS V6 support

 

v1.0.0 Released January 4th, 2017

View/hide detailed changelog

  • Stable Release

 

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