AMANDA is an integrated ticket response system capable of giving human-like responses based on a number of presets.
AMANDA cuts down much of the need for support staff but does not replace them altogether. It does this by giving a suggestion to the support operator and leaving the choice up to them whether the ticket response fits the context of not. AMANDA streamlines the support process by not only decreasing the time spent per ticket but also the cost per ticket for the company as a whole.
Seamless integration into WHMCS and support ticket panel
Administrator overview of presets and keywords
Ability to edit the response before it is sent to customer
Little to No Server side slowdown - all heavy processing is done on State of the Art, secure servers
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The best place to start if you need help with a specific product is to contact the developer. All WHMCS Marketplace developers have both a website and support URL listed.
Updated to work with the Latest WHMCS Version 7.10.2
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Customer service platform with live chat and customer engagement capabilities
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