Changelog
v5.7.9400
Released May 24th, 2019
Latest Version
- Improved chat widget themes
- Improved JavaScript widget load times with webpack dynamic loading
- Improved performance and speed when chat is accepted
- Fixed email chat transcript not always showing visitor details
- Added missing language pack items
- Added initiate chat sound alert
- Moved dependencies to Composer
- Minor bug fixes
Previous Versions
v5.6.7310
Released May 9th, 2018
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- Added WHMCS client address, products / services, client notes to visitor details sidebar
- Added setting to hide visitors based on IP address ranges
- Added floating chat layout (see web application > Settings > Appearance > Chat Layout)
- Fixed JavaScript API event issues
- Fixed chat typing issue showing wrong operator after transferring chats
- Fixed PHP 7.1 and PHP 7.2 compatibility issues
- Fixed custom initiate chat issues
- Fixed visitor HTTP referrer issues
- Fixed history time zone issues
- Fixed application/javascript Content-Type HTTP header issue
- Improved floating chat layout responsive design
- Improved new chat validation when offline
- Fixed major JavaScript and CSS conflict issues
- Improved floating offline chat widget
- Improved chat window icons and UI
- Improved offline chat validation
- Fixed plugin and PHPMailer exception issues
- Fixed legacy API compatibility issues
- Fixed switch to popup window issue
- Minor bug fixes
v5.4.4284
Released January 13th, 2017
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- Added operator-only messages for private team communication during customer chat
- Added chat tab color and image appearance settings
- Updated i18n language pack codes
- Improved web application operator messages
- Updated PHPMailer 5.2.19 (SECURITY* Critical security update for CVE-2016-10033)
- Added Linux and Mac app support for new Mac and Linux desktop apps
- Added basic markdown support in operator chat messages
- Added Javascript API* see https://www.chatstack.com/api/ (requires update to live chat HTML code)
- Added iOS9 Quick Reply feature to push notifications (requires iPhone app update)
- Fixed PHP7 compatibility issues
- Added chat sidebar layout option
- Added mobile chat button
- Added PHP namespace stardevelop\chatstack
- Added new initiate chat style
- Added custom initiate chat messages
- Added feedback and updated chat rating user interface
- Improved statistics user interface
- Fixed v6.3 ticket formatting issue
- Minor bug fixes
v5.1.1270
Released June 14th, 2016
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Bug Fixes
- Improve formatting of support ticket chat transcripts
- Fix for the PUSH and JavaScript pre-typed commands
- LIVECHAT-5925 - Auto determine base directory for correct asset loading
- LIVECHAT-2926 - Auto determine livehelp directory path for HTML integration code
v5.1.1260
Released June 7th, 2016
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New Features
- Major Core Rewrite
- Updated Chat Tab Design
- Color Themes for the Chat Popover
- Improved Initiate/Proactive Chat
- Updated Web App UI
- SMTP Support for Email
Bug Fixes
- LIVECHAT-5910 - Add chat button screen tips to language files
- LIVECHAT-5920 - Auto-fill name and email for logged-in clients
- LIVECHAT-5921 - Display direct admin links in Windows app when chat initiated by a logged-in client
v4.1r2
Released January 7th, 2013
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- Resolved Embedded Chat Sprite Issue
- Removed Legacy Live Help HTML Code (i.e. /livehelp/include/javascript.php)
- Deleted Unused Files
- /livehelp/include/auth.php
- /livehelp/include/blank.php
- /livehelp/include/javascript.php
- /livehelp/include/tracker.php
- /livehelp/typing.php
v4.1r1
Released May 9th, 2012
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New Features
- Added World Map Visitor Location to HTML5 Administration
- Added Embedded Chat Operator Details Auto Hide
- Added Block Chat Option (HTML5 Administration)
- Added Multiple Device PUSH Messaging (multiple mobile Devices can receive PUSH Alerts for a single operator account)
- Added WHMCS Knowledgebase Article Links as Pre-typed Responses
- Added Manual Setting to Disable WHMCS Ticket Generation ($_SETTINGS['WHMCSTICKETS'] = false)
- Added Google Chrome Speech-to-text support (Embedded Chat)
- Added HTML5 Administration Language Pack
- Added HTML5 Administration Password Reset
- Added HTML5 Administration Delete Pre-typed Response
- Added HTML5 Administration Typing Indicator
- Added Minimum jQuery Support for jQuery 1.4.4 (web pages can now use jQuery 1.4.4 with the Live Help HTML code)
Bug Fixes
- Resolved Statistics Time Zone Issue
- Resolved History Time Formatting Issue
- Resolved JSON UTF-8 Issues
- Resolved HTML5 Administration Adding PUSH Command Issue
- Resolved Add Account Refresh Showing New Account
- Improved Google Adwords Keyword Detection
- Improved HTML5 Administration UI
- Removed Legacy IP2Country Database (MaxMind is the only supported option for visitor locations)
- Minor Bug Fixes
Gary Pettigrew @gary5617
I've had an issue with their mobile app for a while. Their support just went quiet without any response.
TV-Smarters.com Live TV @mohamad3432
Extremely cheap app for an expensive price and there is nowhere that you can have a control or chatt tab on your admin panel to chat with your customer XD this is a garbage app as you when i cam across this page i found a customer asking if this comes with android or ios phone application so we can chat with customers ^^ then a support put these 2
links https://market.android.com/details?id=com.stardevelop.livehelp
http://itunes.apple.com/us/app/live-help/id359282303?mt=8
& they are not for free :'D we have to pay more 10$ + tax per month to chat with our clients !?!? wat a stealerzzzzz....
John Kipling @WHMCS-John
Hi @mohamad3432,
WHMCS Staff MemberThanks for your review. The live chat addon includes a fully featured web-based chat operator console for use in a browser, a native Windows app and a native OSX app, all included in the price.
If you'd like to chat with visitors on the move, then additional apps are available for purchase via iOS and Android stores for a one-time fee.
If you have any further questions, please don't hesitate to contact our support team.
Bragi Austfjord @bragi4295
Where's the demo
Richard Reiber @rr
No PHP7 compatibility
Jeff Rogers @WHMCS-Jeff
Hey Richard, We are pleased to announce the release of an update that includes PHP7 support. Let us know how it works out for you! Regards, Jeff
WHMCS Staff MemberJohn Bage @JohnB
My review is based off the following information...
1) Does not integrate into the WHMCS admin center, must go to a separate admin page. Come on now folks! The point of using WHMCS is to have everything right in one place. Other 3rd party addons integrate right in so it seems a major issue that WHMCS developers cannot integrate this being its their own addon.
2) Still does not support PHP7. This is an issue as previous versions of PHP are no longer supported! This can become a security issue very fast!
Jeff Rogers @WHMCS-Jeff
Hey John,
WHMCS Staff MemberThe WHMCS Live Chat Addon comes with Windows and Mac desktop apps that are intended to be used to monitor for chats and respond to customers. Those apps integrate into WHMCS with single sign-on integration and direct deep linking to customer profiles and other management actions. I'm also pleased to confirm that the latest release of the Live Chat Addon fully supports PHP 7, however PHP 5.6 is still supported by PHP and has not yet reached EOL.
Regards,
Jeff
Amr Ibrahim @aIbrahim
Great Product and amazing support.
Nikolas Monogios @Brontobytes
Not compatible with php 7
John Kipling @WHMCS-John
Hi,
WHMCS Staff MemberAn update for the live chat addon (version 5.3) which will add PHP 7 support is currently undergoing testing. We hope to have it ready soon!
Yogesh Singh @eryogesh
Unfortunately it is not compatible with Php7
John Kipling @WHMCS-John
Hi,
WHMCS Staff MemberWe are not currently aware of any live chat compatibility issues with version 5.2 of the live chat addon and WHMCS Version 7 on systems running PHP 5.6.0. Please do get in touch if you're finding that's the case: https://www.whmcs.com/support/
A new release to add PHP 7 support is currently undergoing testing.
IKENNA IKEDIUGWU @IK
Does this come with the andriod app or I need to pay separately for that?
John Kipling @WHMCS-John
Hi,
WHMCS Staff MemberAndroid and iPhone apps are available for purchase from the respective app stores:
https://market.android.com/details?id=com.stardevelop.livehelp
http://itunes.apple.com/us/app/live-help/id359282303?mt=8
George Miller @George
This the absolute worst piece of crap I have ever had the great displeasure of uploading to our server. We have honestly tried several different iterations and NONE of them worked. And let us not forget the very amateurish GUI that resembles something my 6 year old granddaughter designed. SHAME ON BOTH WHMCS & CHATSTACK for infecting the Marketplace with this garbage.