Live Chat & Visitor Tracking

Live Chat & Visitor Tracking

Developed By WHMCS

Not Compatible with WHMCS v7.0.2

Key Features

Chat and Engage with Your Customers to Increase Sales & Conversions

  • See who is browsing your website in real-time and offer immediate customer support.
  • Chat with your existing clients as-well as engage new potential customers proactively
  • Get quick and convenient access to customers products, billing and more directly from chat
  • Chat transcripts are automatically saved to customer profiles as support ticket incidents
  • Downloadable clients for Windows, Mac and Linux as well as iPhone and Android allow you to chat with your customers from anywhere
  • Simple installation in less than 2 minutes


License Options

You can choose from the following licensing options at checkout:

  • Single Domain (Most Popular) - Install and use the WHMCS Live Chat Add-on on a single domain (includes branding) - $6.95/mo
  • Single Domain - Install and use the WHMCS Live Chat Add-on on a single domain (no branding) - $9.95/mo
  • Multi-Domain - Install and use the WHMCS Live Chat Add-on on unlimited domains (includes branding) - $12.95/mo

A multi-domain license permits use of the live chat integration code across multiple websites and domains, enabling you to track customers across all multiple brands


The only official live chat solution for WHMCS, the WHMCS Live Chat & Visitor Tracking Add-on is developed in partnership with Chatstack bringing a feature rich and powerful integrated chat solution to WHMCS users. Featuring benefits including automatic client detection, loginshare, shared access to WHMCS predefined responses, integrated logging of chat transcripts and more. Try it today.

If you have any questions, our sales team are ready and waiting to answer them for you.


Write A Review

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Overall Rating

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Amr Ibrahim @aIbrahim

November 2, 2016 at 02:26:25 PM

Great Product and amazing support.

  • 1 month ago

Nikolas Monogios @Brontobytes

October 9, 2016 at 02:01:43 PM

Not compatible with php 7

John Kipling @WHMCS-John

October 10, 2016 at 05:05:04 PM

An update for the live chat addon (version 5.3) which will add PHP 7 support is currently undergoing testing. We hope to have it ready soon!

WHMCS Staff Member  
  • 1 month ago

Yogesh Singh @eryogesh

October 7, 2016 at 06:14:38 AM

Unfortunately it is not compatible with Php7

John Kipling @WHMCS-John

October 10, 2016 at 05:09:14 PM

We are not currently aware of any live chat compatibility issues with version 5.2 of the live chat addon and WHMCS Version 7 on systems running PHP 5.6.0. Please do get in touch if you're finding that's the case:

A new release to add PHP 7 support is currently undergoing testing.

WHMCS Staff Member  
  • 1 month ago
  • Edited


July 22, 2016 at 12:52:48 PM

Does this come with the andriod app or I need to pay separately for that?

John Kipling @WHMCS-John

October 10, 2016 at 05:02:39 PM

Android and iPhone apps are available for purchase from the respective app stores:

WHMCS Staff Member  
  • 4 months ago

George Miller @George

July 21, 2016 at 09:51:42 AM

This the absolute worst piece of crap I have ever had the great displeasure of uploading to our server. We have honestly tried several different iterations and NONE of them worked. And let us not forget the very amateurish GUI that resembles something my 6 year old granddaughter designed. SHAME ON BOTH WHMCS & CHATSTACK for infecting the Marketplace with this garbage.

  • 4 months ago

Compatible With WHMCS Versions

  • 7.0.0 - 7.0.1
  • 6.3.x
  • 6.2.x
  • 6.1.x
  • 6.0.x

System Requirements

  • PHP 5.3.7 - 5.6.0

* Requirements listed are in addition to the WHMCS default system requirements.

Support for this product

The best place to start if you need help with a specific product is to contact the developer. All WHMCS Marketplace developers have both a website and support URL listed.

Developed By WHMCS

Latest Version

Version 5.1.1270 - Released 14th June 2016

Bug Fixes

  • Improve formatting of support ticket chat transcripts
  • Fix for the PUSH and JavaScript pre-typed commands
  • LIVECHAT-5925 - Auto determine base directory for correct asset loading
  • LIVECHAT-2926 - Auto determine livehelp directory path for HTML integration code


Previous Versions

Version 5.1.1260 - Released 7th June 2016

View/hide detailed changelog

New Features

  • Major Core Rewrite
  • Updated Chat Tab Design
  • Color Themes for the Chat Popover
  • Improved Initiate/Proactive Chat
  • Updated Web App UI
  • SMTP Support for Email

Bug Fixes

  • LIVECHAT-5910 - Add chat button screen tips to language files
  • LIVECHAT-5920 - Auto-fill name and email for logged-in clients
  • LIVECHAT-5921 - Display direct admin links in Windows app when chat initiated by a logged-in client


Version 4.1r3 - Released 17th March 2014

View/hide detailed changelog

Adds compatibility with the admin cryptography changes in WHMCS 5.3.9+


Version 4.1r2 - Released 7th January 2013

View/hide detailed changelog

  • Resolved Embedded Chat Sprite Issue
  • Removed Legacy Live Help HTML Code (i.e. /livehelp/include/javascript.php)
  • Deleted Unused Files
    • /livehelp/include/auth.php
    • /livehelp/include/blank.php
    • /livehelp/include/javascript.php
    • /livehelp/include/tracker.php
    • /livehelp/typing.php


Version 4.1r1 - Released 9th May 2012

View/hide detailed changelog

New Features

  • Added World Map Visitor Location to HTML5 Administration
  • Added Embedded Chat Operator Details Auto Hide
  • Added Block Chat Option (HTML5 Administration)
  • Added Multiple Device PUSH Messaging (multiple mobile Devices can receive PUSH Alerts for a single operator account)
  • Added WHMCS Knowledgebase Article Links as Pre-typed Responses
  • Added Manual Setting to Disable WHMCS Ticket Generation ($_SETTINGS['WHMCSTICKETS'] = false)
  • Added Google Chrome Speech-to-text support (Embedded Chat)
  • Added HTML5 Administration Language Pack
  • Added HTML5 Administration Password Reset
  • Added HTML5 Administration Delete Pre-typed Response
  • Added HTML5 Administration Typing Indicator
  • Added Minimum jQuery Support for jQuery 1.4.4 (web pages can now use jQuery 1.4.4 with the Live Help HTML code)

Bug Fixes

  • Resolved Statistics Time Zone Issue
  • Resolved History Time Formatting Issue
  • Resolved JSON UTF-8 Issues
  • Resolved HTML5 Administration Adding PUSH Command Issue
  • Resolved Add Account Refresh Showing New Account
  • Improved Google Adwords Keyword Detection
  • Improved HTML5 Administration UI
  • Removed Legacy IP2Country Database (MaxMind is the only supported option for visitor locations)
  • Minor Bug Fixes


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