Live Chat & Visitor Tracking

Live Chat & Visitor Tracking

Developed By WHMCS

Compatible with WHMCS v7.1

Key Features

Chat and Engage with Your Customers to Increase Sales & Conversions

  • See who is browsing your website in real-time and offer immediate customer support.
  • Chat with your existing clients as-well as engage new potential customers proactively
  • Get quick and convenient access to customers products, billing and more directly from chat
  • Chat transcripts are automatically saved to customer profiles as support ticket incidents
  • Downloadable clients for Windows, Mac and Linux as well as iPhone and Android allow you to chat with your customers from anywhere
  • Simple installation in less than 2 minutes

Features

License Options

You can choose from the following licensing options at checkout:

  • Single Domain (Most Popular) - Install and use the WHMCS Live Chat Add-on on a single domain (includes branding) - $6.95/mo
  • Single Domain - Install and use the WHMCS Live Chat Add-on on a single domain (no branding) - $9.95/mo
  • Multi-Domain - Install and use the WHMCS Live Chat Add-on on unlimited domains (includes branding) - $12.95/mo

A multi-domain license permits use of the live chat integration code across multiple websites and domains, enabling you to track customers across all multiple brands

Description

The only official live chat solution for WHMCS, the WHMCS Live Chat & Visitor Tracking Add-on is developed in partnership with Chatstack bringing a feature rich and powerful integrated chat solution to WHMCS users. Featuring benefits including automatic client detection, loginshare, shared access to WHMCS predefined responses, integrated logging of chat transcripts and more. Try it today.

If you have any questions, our sales team are ready and waiting to answer them for you.

 

Reviews

5 stars
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3 stars
2
2
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2

Richard Reiber @rr

January 6, 2017 at 11:57:04 AM

No PHP7 compatibility

Jeff Rogers @WHMCS-Jeff

January 13, 2017 at 08:27:56 PM

Hey Richard, We are pleased to announce the release of an update that includes PHP7 support. Let us know how it works out for you! Regards, Jeff

WHMCS Staff Member  
  • 3 months ago
  • Version Number 5.1.1270
  • Edited

John Bage @JohnB

January 2, 2017 at 12:27:42 AM

My review is based off the following information...

1) Does not integrate into the WHMCS admin center, must go to a separate admin page. Come on now folks! The point of using WHMCS is to have everything right in one place. Other 3rd party addons integrate right in so it seems a major issue that WHMCS developers cannot integrate this being its their own addon.

2) Still does not support PHP7. This is an issue as previous versions of PHP are no longer supported! This can become a security issue very fast!

Jeff Rogers @WHMCS-Jeff

January 13, 2017 at 08:31:01 PM (Edited)

Hey John,
The WHMCS Live Chat Addon comes with Windows and Mac desktop apps that are intended to be used to monitor for chats and respond to customers. Those apps integrate into WHMCS with single sign-on integration and direct deep linking to customer profiles and other management actions. I'm also pleased to confirm that the latest release of the Live Chat Addon fully supports PHP 7, however PHP 5.6 is still supported by PHP and has not yet reached EOL.
Regards,
Jeff

WHMCS Staff Member  
  • 3 months ago
  • Version Number 5.1.1270

Amr Ibrahim @aIbrahim

November 2, 2016 at 02:26:25 PM

Great Product and amazing support.

  • 5 months ago
  • Version Number 5.1.1270

Nikolas Monogios @Brontobytes

October 9, 2016 at 02:01:43 PM

Not compatible with php 7

John Kipling @WHMCS-John

October 10, 2016 at 05:05:04 PM

Hi,
An update for the live chat addon (version 5.3) which will add PHP 7 support is currently undergoing testing. We hope to have it ready soon!

WHMCS Staff Member  
  • 6 months ago
  • Version Number 5.1.1270

Yogesh Singh @eryogesh

October 7, 2016 at 06:14:38 AM

Unfortunately it is not compatible with Php7

John Kipling @WHMCS-John

October 10, 2016 at 05:09:14 PM

Hi,
We are not currently aware of any live chat compatibility issues with version 5.2 of the live chat addon and WHMCS Version 7 on systems running PHP 5.6.0. Please do get in touch if you're finding that's the case: https://www.whmcs.com/support/

A new release to add PHP 7 support is currently undergoing testing.

WHMCS Staff Member  
  • 6 months ago
  • Version Number 5.1.1270
  • Edited

IKENNA IKEDIUGWU @IK

July 22, 2016 at 12:52:48 PM

Does this come with the andriod app or I need to pay separately for that?

John Kipling @WHMCS-John

October 10, 2016 at 05:02:39 PM

Hi,
Android and iPhone apps are available for purchase from the respective app stores:

https://market.android.com/details?id=com.stardevelop.livehelp
http://itunes.apple.com/us/app/live-help/id359282303?mt=8

WHMCS Staff Member  
  • 9 months ago
  • Version Number 5.1.1270

George Miller @George

July 21, 2016 at 09:51:42 AM

This the absolute worst piece of crap I have ever had the great displeasure of uploading to our server. We have honestly tried several different iterations and NONE of them worked. And let us not forget the very amateurish GUI that resembles something my 6 year old granddaughter designed. SHAME ON BOTH WHMCS & CHATSTACK for infecting the Marketplace with this garbage.

  • 9 months ago
  • Version Number 5.1.1270

Version Compatibility


Compatible with WHMCS v7.1

Full Version Compatibility


  • Selected versions of WHMCS v7.1
        7.1.0 - 7.1.1
  • Selected versions of WHMCS v7.0
        7.0.0 - 7.0.1, 7.0.3
  • All versions of WHMCS v6.3
  • All versions of WHMCS v6.2
  • All versions of WHMCS v6.1
  • All versions of WHMCS v6.0

System Requirements


  • PHP 5.3.7 - 7.0.x

* Requirements listed are in addition to the WHMCS default system requirements.

Support for this product

The best place to start if you need help with a specific product is to contact the developer. All WHMCS Marketplace developers have both a website and support URL listed.

Developed By WHMCS

Changelog

v5.4.4284 Released January 13th, 2017

Latest Version


  • Added operator-only messages for private team communication during customer chat
  • Added chat tab color and image appearance settings
  • Updated i18n language pack codes
  • Improved web application operator messages
  • Updated PHPMailer 5.2.19 (SECURITY* Critical security update for CVE-2016-10033)
  • Added Linux and Mac app support for new Mac and Linux desktop apps
  • Added basic markdown support in operator chat messages
  • Added Javascript API* see https://www.chatstack.com/api/ (requires update to live chat HTML code)
  • Added iOS9 Quick Reply feature to push notifications (requires iPhone app update)
  • Fixed PHP7 compatibility issues
  • Added chat sidebar layout option
  • Added mobile chat button
  • Added PHP namespace stardevelop\chatstack
  • Added new initiate chat style
  • Added custom initiate chat messages
  • Added feedback and updated chat rating user interface
  • Improved statistics user interface
  • Fixed v6.3 ticket formatting issue
  • Minor bug fixes

 

Previous Versions


v5.1.1270 Released June 14th, 2016

View/hide detailed changelog

Bug Fixes

  • Improve formatting of support ticket chat transcripts
  • Fix for the PUSH and JavaScript pre-typed commands
  • LIVECHAT-5925 - Auto determine base directory for correct asset loading
  • LIVECHAT-2926 - Auto determine livehelp directory path for HTML integration code

 

v5.1.1260 Released June 7th, 2016

View/hide detailed changelog

New Features

  • Major Core Rewrite
  • Updated Chat Tab Design
  • Color Themes for the Chat Popover
  • Improved Initiate/Proactive Chat
  • Updated Web App UI
  • SMTP Support for Email

Bug Fixes

  • LIVECHAT-5910 - Add chat button screen tips to language files
  • LIVECHAT-5920 - Auto-fill name and email for logged-in clients
  • LIVECHAT-5921 - Display direct admin links in Windows app when chat initiated by a logged-in client

 

v4.1r3 Released March 17th, 2014

View/hide detailed changelog

Adds compatibility with the admin cryptography changes in WHMCS 5.3.9+

 

v4.1r2 Released January 7th, 2013

View/hide detailed changelog

  • Resolved Embedded Chat Sprite Issue
  • Removed Legacy Live Help HTML Code (i.e. /livehelp/include/javascript.php)
  • Deleted Unused Files
    • /livehelp/include/auth.php
    • /livehelp/include/blank.php
    • /livehelp/include/javascript.php
    • /livehelp/include/tracker.php
    • /livehelp/typing.php

 

v4.1r1 Released May 9th, 2012

View/hide detailed changelog

New Features

  • Added World Map Visitor Location to HTML5 Administration
  • Added Embedded Chat Operator Details Auto Hide
  • Added Block Chat Option (HTML5 Administration)
  • Added Multiple Device PUSH Messaging (multiple mobile Devices can receive PUSH Alerts for a single operator account)
  • Added WHMCS Knowledgebase Article Links as Pre-typed Responses
  • Added Manual Setting to Disable WHMCS Ticket Generation ($_SETTINGS['WHMCSTICKETS'] = false)
  • Added Google Chrome Speech-to-text support (Embedded Chat)
  • Added HTML5 Administration Language Pack
  • Added HTML5 Administration Password Reset
  • Added HTML5 Administration Delete Pre-typed Response
  • Added HTML5 Administration Typing Indicator
  • Added Minimum jQuery Support for jQuery 1.4.4 (web pages can now use jQuery 1.4.4 with the Live Help HTML code)

Bug Fixes

  • Resolved Statistics Time Zone Issue
  • Resolved History Time Formatting Issue
  • Resolved JSON UTF-8 Issues
  • Resolved HTML5 Administration Adding PUSH Command Issue
  • Resolved Add Account Refresh Showing New Account
  • Improved Google Adwords Keyword Detection
  • Improved HTML5 Administration UI
  • Removed Legacy IP2Country Database (MaxMind is the only supported option for visitor locations)
  • Minor Bug Fixes

 

See also

tawk.to Live Chat

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REVE Chat - Live Chat Software

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PreMadeKB WHMCS Knowledgebase - Step by Step + Images

PreMadeKB - Readymade Knowlegebase Articles for WHMCS - With Images and 239+ Articles on cPanel, Softaculous, etc.

Commercial