Networkissue Module

Networkissue Module

Developed By Plambee

Compatible with WHMCS v8.7

The WHMCS Networkissue module replaces the WHMCS’s own feature and provides you some additional features. The differences to the WHMCS own function are:

  • Multiple servers can be selected when creating issue messages. This saves time for larger actions / interferences, for example the message does not have to be created x times in the event of a switch failure.
  • Only the issues relevant to the client are displayed to him. Where through it is clearer and with large offerers does not feel “one goes here but much oblique” mediated.
  • The client can activate an e-mail notification in the client area. Here, he also has the option to select what messages he wants to be informed, e.g. Faults and announcements of maintenance. If the client chooses notifications, he will receive an e-mail containing the relevant system, the estimated duration and a description, after a relevant message has been entered for him. If the issue is marked as “resolved” by the admin, the client gets a new notification. Advantage: fewer support ticks in case of malfunctions where x clients ask why the server is not reachable, since the client was already informed by mail.
  • The admin can determine if the customer can see the messages of the last 1.3.6 or 12 months
  • If an issue is closed in the Admin area, the start and end times automatically calculate the actual duration. This duration is then displayed in the admin and customer area and can also be displayed in the e-mail notification
  • much more...

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Version Compatibility


Compatible with WHMCS v8.7

Full Version Compatibility


  • Selected versions of WHMCS v8.7
        8.7.0 - 8.7.1
  • Selected versions of WHMCS v8.6
        8.6.0 - 8.6.1
  • All versions of WHMCS v8.5

System Requirements


  • PHP mail or smtp mail over WHMCS

* Requirements listed are in addition to the WHMCS default system requirements.

Support for this product

The best place to start if you need help with a specific product is to contact the developer. All WHMCS Marketplace developers have both a website and support URL listed.

Developed By Plambee

Changelog

v1.9.0 Released April 24th, 2023

Latest Version


  • WHMCS 8.7 support added
  • Support for WHMCS < 8.5 removed
  • Support for PHP 7.2 removed

 

Previous Versions


v1.8.0 Released December 7th, 2022

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  • WHMCS 8.6 support added
  • PHP 8.1 support added
  • Support for PHP 7.1 removed
  • Support for WHMCS < 8.3 removed
  • Need IonCube Loader 12

 

v1.7.0 Released January 26th, 2021

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  • WHMCS 8.1 support added
  • Support for WHMCS 7.8 removed

 

v1.6.0 Released October 20th, 2020

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  • WHMCS 8.0 support added
  • PHP 7.4 support added
  • delete notifications for a customer when a customer account has been closed/deleted
  • WHMCS 7.7 support removed

 

v1.5.0 Released April 27th, 2020

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  • WHMCS 7.10 support
  • Support for PHP < 7.1 removed
  • Support for WHMCS < 7.7 removed

 

v1.4.1 Released October 22nd, 2019

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  • The editor was not displayed in fresh WHMCS installations.

 

v1.4.0 Released September 12th, 2019

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  • WHMCS 7.8 support

 

v1.3.1 Released June 29th, 2019

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  • Scheduled messages were not displayed under Scheduled in the customer area.

 

v1.3.0 Released February 5th, 2019

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  • WHMCS 7.7 Support
  • PHP 7.3 support
  • Bug fixed that emails could not be sent under certain conditions

 

v1.2.1 Released August 28th, 2018

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  • WHMCS 7.6 Support

 

v1.2.0 Released April 19th, 2018

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  • WHMCS 7.5 support
  • PHP 7.1 & 7.2 support

 

v1.1.0 Released January 16th, 2018

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  • subaccount support added

 

v1.0.3 Released December 20th, 2017

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  • Fix that when saving the description was cut off

 

v1.0.2 Released December 13th, 2017

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  • The affected product was mentioned too often in the email

 

v1.0.1 Released December 5th, 2017

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  • Fixed bug when closing an issue

 

v1.0.0 Released July 26th, 2017

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  • initial Version

 

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