Staff Notes

Staff Notes

Developed By WHMCS Services

Compatible with WHMCS v8.8

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This module has 2 part, one is Ticket Notes will add a notes box in the 'Manage Ticket' page to give the staff the ability to add relevant notes about the ticket. Other staff members will be able to see notes as well as add additional notes as they work on the ticket. The notes will always appear at the top of the ticket with this module. With this addon, WS Ticket Notes, the notes will always appear at the top of the ticket.

Note that with built-in module, If the ticket is long then you always have to scroll to the bottom of the page to see the notes.

Then the second part is Order Notes that is perfect for peoples who sell dedicated servers. When clients orders a dedicated server an admin staff needs to make note that the client needs to wait for a hard drive, raid card, etc. Now when another admin staff opens this order he/she can see that notes and can inform the customer about the delay or share additional information based on the notes.


  • Supports WHMCS Blend Template
  • Multi-Language Support.
  • Order Notes: Staff can write a note that the order needs to wait for, etc.
  • Ticket Notes: Can use Staff Mentions

We also offer source code for all our products. Please contact us for more details

This module is merged with

Contact Us:

If you have any questions at all you can contact us via our group page.



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CamilN Newer @camiln2420

May 8, 2020 at 04:04:16 PM

A good thing with notes, I like different notepads because there are a lot of small things to do and you can forget about something, a great way not to forget to write down, I think that it is a very good application and you could even pay for it. For example, I need to remember to spin the slots here - and send the money won to the children’s fund, but I didn’t write a letter for the children’s fund, and if you make a note in order not to forget, it’s very convenient. Suitable for busy people, although when you really write everything you need to do, anyone can be busy)) Go to the shower, play roulette, make up the bed, twist the slots, play with the dog, that's all busy))

  • 3 years ago
  • Version Number 2.0.0

David S. @david2548

November 5, 2019 at 12:53:44 AM


i got this when it was Free.
But its worth every cent!

Tank You WHMCS Services!

  • 4 years ago
  • Version Number 1.0.0

Patrick Sánchez Beyrer @patrick7251

October 3, 2019 at 02:05:56 PM

One of the best modules i ever used! Ticket Notes helps me in every situation i need it!

  • 4 years ago
  • Version Number 1.0.0

Damian Maravankin @TechnoGuy

June 30, 2018 at 06:04:58 PM

Very useful module to keep your team informed with notes and updates your clients you don't need to see.. You must have this one.
The WHMCS Services support team is the best to help with any questions. Highly recommended!!

WHMCS Services @whmcsservices

June 30, 2018 at 08:26:56 PM

Thanks for the feedback, I really appreciate it!

Owner@WHMCS Services  
  • 5 years ago
  • Version Number 1.0.0

Johan Andrés @johan2604

October 29, 2017 at 10:45:53 AM

Sencillo, eficas, buen diseño, lo que buscaba , excelente sigan así

WHMCS Services @whmcsservices

October 29, 2017 at 10:58:04 AM

Thank you so much for Rating :)

Owner@WHMCS Services  
  • 6 years ago
  • Version Number 1.0.0

Version Compatibility

Compatible with WHMCS v8.8

Full Version Compatibility

  • Selected versions of WHMCS v8.8
  • All versions of WHMCS v8.7
  • All versions of WHMCS v8.6

System Requirements

  • IonCube Loader 10.x
  • PHP 7.2, 7.3, 7.4

* Requirements listed are in addition to the WHMCS default system requirements.

Support for this product

The best place to start if you need help with a specific product is to contact the developer. All WHMCS Marketplace developers have both a website and support URL listed.

Developed By WHMCS Services


v2.0.1 Released October 1st, 2020

Latest Version

  • Updated to work with WHMCS V8.0 and PHP 7.4 support
  • Updated Remove v4 Admin theme from distribution
  • Updated Remove Support for PHP 5.6 to 7.0
  • Added index.php to all directories


Previous Versions

v2.0.0 Released April 19th, 2020

View/hide detailed changelog

  • Added Ticket Notes: Can use Staff Mentions
  • Added Merge Order Tickets Notes Module
  • Updated Rename Ticket Notes to Staff Notes


v1.0.0 Released September 2nd, 2017

View/hide detailed changelog

  • New Initial Release


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