Our Client Ticket Escalation module enables clients to escalate any ticket/tickets directly to a department assigned to you if they are not happy with the current level of support provided by your staff, this is useful for big companies/ organizations where reviewing quality of every ticket by the support lead/manager isn't possible for such cases this module is a beneficial tool to make sure you're always prioritizing your client's satisfaction.
The best place to start if you need help with a specific product is to contact the developer. All WHMCS Marketplace developers have both a website and support URL listed.
Set Escalation Department Set Escalation Status (Optional) Email notification on escalation request (Optional) Ask client for reason for escalation
Supports PHP 5.6 and above Supports WHMCS V7 (tested)
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Find a client with his PIN code & be sure that the request is legit.
Tarek Nakbi @tarek6597
Does not work with WHMCS 8