Our Client Ticket Escalation module enables clients to escalate any ticket/tickets directly to a department assigned to you if they are not happy with the current level of support provided by your staff, this is useful for big companies/ organizations where reviewing quality of every ticket by the support lead/manager isn't possible for such cases this module is a beneficial tool to make sure you're always prioritizing your client's satisfaction.
Features
Requirements
The best place to start if you need help with a specific product is to contact the developer. All WHMCS Marketplace developers have both a website and support URL listed.
Features
Set Escalation Department Set Escalation Status (Optional) Email notification on escalation request (Optional) Ask client for reason for escalation
Requirements
Supports PHP 5.6 and above Supports WHMCS V7 (tested)
Chat and Engage with Your Customers to Increase Conversions!
Customer service platform with live chat and customer engagement capabilities
PreMadeKB - Readymade Knowlegebase Articles for WHMCS - With Images and 435+ Articles on cPanel, Plesk, DA, Softaculous, etc.
Collect & protect your customers important and highly-sensitive information
Tarek Nakbi @tarek6597
Does not work with WHMCS 8