WHMCS Support Module

WHMCS Support Module

Developed By Dev GB

Compatible with WHMCS v8.9

The WHMCS Support Module For PHP 8.1 Is Here!

Collect & Protect customer information with the WHMCS Support Module. The WHMCS Support Module is a free add-on module that will provide a secure area for your customers to attach any type of information to WHMCS support tickets which can then be viewed by your support team directly on the WHMCS ticket. Most WHMCS users use no encryption, simply allowing customers to enter sensitive information like passwords or application login links inside WHMCS tickets which is not encrypted and stays there until deleted. This is high risk for customers. Some companies use a simple text box for customers to enter these details, whilst this is slightly more secure it's also highly unprofessional and does not promote your business as caring about your customer's data. With free and pro licenses, users can enter details into the secure form. The details are then encrypted and held in your database. You can use the dedicated form to search for the user's login credentials by using the ticket number at which point they will be decrypted and displayed to you or view your customer's sensitive information directly from the WHMCS ticket interface by using the WHMCS Support Module's unique Credentials tab. The end-user can choose to remove access to these details or, once the ticket has been marked as completed and closed the WSC will remove the details from your database automatically.

New For the WHMCS Support Module v2.1.1

  • New Feature: Keep database tables.
  • Style changes to UI

Key Features WSC Free

Unique Design

Every install of the WHMCS Support Module is unique because each copy uses a unique encryption key to encrypt and decrypt customer information. The encryption key is chosen by you.

WHMCS Admin Notifications

WHMCS Support Module will email all WHMCS administrators when a customer attaches credentials to a support ticket

Automatically Collect Credentials

Take the customer directly to the credentials form after ticket submission

Fixed Form Fields

The form fields on free licenses are fixed. You can collect FTP, cPanel, WHMCS, SSH, and .htaccess information from customers. Ideal for ISPs like Web Hosts. To change the form fields, upgrade to Pro.

Ticket Status Updates & Email Notifications

Once a customer attaches information to a WHMCS ticket, all WHMCS administrators are notified by email. The ticket status is also updated to "Encrypted".

Unique Credentials Tab

The credentials tab is unique to the WHMCS Support Module and allows WHMCS administrators to decrypt and view information left by customers with ease. Switch between the client's credentials and the add reply section directly on the WHMCS ticket

Custom Sidebar

The sidebar is deployed on installation and allows customers easy access to the credentials form. The module also places a "Submit/Update Credentials" button at the top of the viewticket.php page

No Template Editing

The WHMCS Support Module deploys all modifications on the fly. In most cases, it will work right out of the box allowing users a quick, secure way to hold customer data.

Further Features

  • Professional design
  • Credentials are fully encrypted in your database
  • Clients can update the credentials given at any time
  • Clients can withdraw access by deleting the credentials given
  • Support team members can import credentials and attach them to tickets
  • Search for credentials using the ticket number
  • Credentials are removed from the database once the ticket is closed
  • Admin notifications when a customer submits, updates, or deletes credentials
  • View customer's credentials on support tickets
  • Multilanguage Support
  • PHP 8.1
  • WHMCS V8/7 (v2.1) WHMCS 8.4.x (v2.0)


  • https://whmcssupportmodule.com/demo

WHMCS Support Module Pro

For further functionality like WHMCS Ticket Updaters and Login Protection, purchase a Pro license which includes variable text fields that allow you to change the labels on the form to suit the needs of your business, automatic ticket status updates when a customer provides credentials, and more.

  • https://marketplace.whmcs.com/product/4949/



5 stars
4 stars
3 stars
2 stars
1 star

Lorenzo @lorenzo4395

April 12, 2024 at 11:22:52 AM

Good product, good support, the best module ever

  • 1 week ago

Ryan Hindman @ryan7036

March 26, 2024 at 03:34:33 AM

Great tool to collect info from client. Wish it had more features for the free version

  • 4 weeks ago

Troy Pousardien @troy9417

March 25, 2024 at 10:46:16 PM

Highly modifiable plugin with awesome support and and amazing integration. Support was immediate, even over the weekend when their support was clearly closed and I wasn't expecting such a quick response!

Not only does it work super well, it also shows a top-notch level of security which is important to both us and the end-user. Shows the next level of professionalism.

Great service for an exceptional price, too! Totally worth it to upgrade.

  • 4 weeks ago

Detlef Jost @detlef1617

March 11, 2024 at 09:04:00 AM

Very cool idea and a very good extension for support and, above all, secure data transmission for customers such as. Passwords etc

  • 1 month ago

Ben Kunze @ben5485

March 8, 2024 at 09:04:22 AM

Great module and great customer service.

  • 1 month ago

System Administrator @system8480

February 5, 2024 at 11:52:59 PM

Amazing to offer this to us! Thanks We just browsing, and you caught my eye glad you did.

  • 2 months ago

Madesh @madesh4282

November 10, 2023 at 11:13:17 PM

No comment provided.

  • 5 months ago
  • Version Number 2.1

Wagner Carmona Barbosa da Silveira @wcarmona2480

October 8, 2023 at 08:51:36 AM

Ótimo módulo simples para oferecer mais segurança e confiança aos usuários finais.
Estão com nota 10
Como outros comentários, seria bom ter o formulário editável.

  • 6 months ago
  • Version Number 2.1

Grenan Dahl @grenan1017

September 24, 2023 at 09:33:13 AM

Free version does what it says. Easy to install.

  • 7 months ago
  • Version Number 2.1

AD Computer @archil2851

August 26, 2023 at 12:28:51 PM

Good services, product looks amazing. Really nice module. Keep up the good work.

  • 7 months ago
  • Version Number 2.1

Tamil Selvan @tamil7902

August 23, 2023 at 03:20:34 PM

An impressive plugin that effectively addresses the void left by WHMCS concerning customer password management. While many of us have relied on the serverping module for this task, it's clear that this new module surpasses it in every aspect. Its elegant design alone sets it apart from the competition, particularly the aforementioned module. Anticipation builds for the forthcoming version, eagerly awaiting the enhancements it will bring.

  • 8 months ago
  • Version Number 2.1

CODER DROP @coder8755

August 16, 2023 at 08:33:24 AM

Great Module. now our customer can submit their passwords without worry.It's sleek design is already better than that module.

  • 8 months ago
  • Version Number 2.1

Jebsi @jebsi4701

May 26, 2023 at 08:38:43 PM

Awesome UI, perfect privacy. Overall its really really good. I am definitely buying the pro version.

  • 10 months ago
  • Version Number 2.0

Lee Blake @lee4384

March 26, 2023 at 04:25:27 PM

Great addon will definitely be purchasing the pro Edition. Set up is simple enough. Makes me happy knowing sensitive details are secure

  • 1 year ago
  • Version Number 2.0

Ethan Figliola @ethan1745

March 22, 2023 at 05:02:07 PM

WSC definitely covers an area that is not already in the WHMCS support ticket business processes. It helps keep customers feel comfortable sharing sensitive data / information and it also makes the support agents more comfortable with being temporarily able to access a users information or support login details. On Top of that it allows support to securely delete the sensitive data / information once assisting the customer is complete! Thank you and kudos to the Dev GB Team.

  • 1 year ago
  • Version Number 2.0

Chris Davis @chris3273

March 6, 2023 at 04:34:43 PM

Great module and great support, Adam was quick to support me in my issues with my setup. Very happy.

  • 1 year ago
  • Version Number 2.0

Sidney Andrews @sidney3142

October 27, 2022 at 06:16:35 PM

One of the best modules for WHMCS, this solution has helped me in serving my customers, facilitating the inclusion of login data, in addition to organizing tickets.

  • 1 year ago
  • Version Number 2.0

Zheu @zheu8681

September 18, 2022 at 02:31:39 PM

Helpful addon.

  • 1 year ago
  • Version Number 2.0

vpnmarks @vpnmarks8203

July 14, 2022 at 01:57:44 PM

An excellent module from a great company.

  • 1 year ago
  • Version Number 2.0

Robert Taramelli @robert5810

February 5, 2022 at 05:27:22 PM

Great Module. now our customer can submit their passwords without worry

  • 2 years ago
  • Version Number 2.0

M K Matthur @mk9669

November 17, 2021 at 01:09:57 PM

Excellent product in functioning and excellent support without taking any fee of free product.

  • 2 years ago
  • Version Number 1.6

Moreblessing Nyemba @moreblessing2005

March 19, 2021 at 08:55:18 PM

The best whmcs addon module in the world.Keep the good work up developer. You built such a great module i would really appreciate it if whmcs gives you an award because you bring value to their software

  • 3 years ago
  • Version Number 1.6

David Brown @david4333

February 28, 2021 at 08:57:29 PM

Thank you for providing a free way to protect my customers. This is an excellent tool to have.

  • 3 years ago
  • Version Number 1.6

stux mstdn @stux9138

February 24, 2021 at 12:59:02 AM

A great module with many options for free and paid! Amazing and super fast support, I like that

  • 3 years ago
  • Version Number 1.6

Karen Thomas @karenb9793

January 18, 2021 at 10:04:11 PM

An excellent free module that helps to keep customer information secure. This module does all template customizations for you so there is no need to do any manual work to get it working.

  • 3 years ago
  • Version Number 1.3

Matt @matt7274

December 13, 2020 at 08:23:11 PM

Module Works Great! A flawless alternative to paid solutions

  • 3 years ago
  • Version Number 1.3

Elmer H @elmer6304

November 22, 2020 at 07:12:22 AM

Great Module that bridges the gap left by WHMCS in relation to customers submitting passwords on tickets. This module offers an additional level of security and confidence to end users while submitting their passwords. Excellent Support Team for the module who respond to Tickets immediately or within a few hours tops. An additional compliment is that even the Free Version of the module which I am using at the moment works like a charm and the latest version of the Module - Version 1.5 compatible with WHMCS Version 8.0 deploys the module to even custom modules by itself which is really helpful as it saves a lot of time and effort of our Development Team!

  • 3 years ago
  • Version Number 1.3

M K Matthur @mk9669

July 1, 2020 at 12:49:36 PM

Great technical support !

  • 3 years ago
  • Version Number 1.3

Taylor Wright @taylor9027

March 7, 2020 at 01:50:09 AM

Very professional but features are limited in the free version. I was sent a 50% off code for the pro version which i used. Thanks

  • 4 years ago
  • Version Number 1.3

Ash sha @ashkan2698

February 27, 2020 at 08:58:07 AM

Really nice modules and i love it.thanks

  • 4 years ago
  • Version Number 1.3

Mau Amolat @mauamolat

January 9, 2020 at 05:41:57 PM

Best addon and support I ever encountered even for a Free module! Thanks, Dale Goodwin!!!!!!!

  • 4 years ago
  • Version Number 1.3

Codigo Web @ricardo4016

December 16, 2019 at 12:28:07 AM

Very good module, very useful, to give customers a greater guarantee; It would be nice to be able to add "Spanish" as an additional language.

Easy installation.

P.S. I registered with the mail Sistemas_y_programas@hotmail.com

  • 4 years ago
  • Version Number 1.3

Michael Foland @michael5932

May 22, 2019 at 05:41:28 AM

I'd like to buy this module, however, you have it as $30.00 but when I go to your site, it's annually or monthly. Do you have a Owned license? It wouldn't be a bad option to have :)

---UPDATED 9/14/2019 ---

Once I saw that the free edition was released I was able to download the module with no issues. I recently switched to Logom and had some issues, however that was with my WHMCS. Kevin Jones was very supportive and was able to answer all of my questions. I highly recommend this module, as even with using it with HostX, it's extremely helpful so you can secure folks passwords while you are working on their tickets. This module has a very good future, and I hope to continue to see updates!

Kevin Jones @kevin8432

July 17, 2019 at 09:16:58 PM

Hi Michael, you can now get this module for free. Hope you find it useful!

Owner@Dev GB  
  • 4 years ago
  • Version Number 1.3
  • Edited

Jamie Longton @jamie4473

April 9, 2019 at 11:14:20 PM

Great simple module to offer further security and confidence to end users. Like other comments, it would be nice to have the form editable.

  • 5 years ago
  • Version Number 1.3

DeUndrae Samuel @deundrae6051

March 5, 2019 at 05:27:59 PM

Absolutely a terrible experience. Misleading advertising for this product. Please understand that the form/text cannot be edited at all, even though they say it can under the feature description. Support was incompetent since day 1 for simple questions. Avoid this product and company.

Kevin Jones @kevin8432

March 6, 2019 at 11:09:53 AM (Edited)

Thank you for your feedback. We understand that the wording of the advertisement might be slightly confusing and we have taken steps to modify this based on your feedback. I looked up your support tickets and you simply asked if the form could be edited to which you were given a response to the effect of no it cannot be. I am unsure how this is "incompetent" but I will provide feedback to the team. You are, of course always welcome to contact my sales team should you have any questions before purchasing any of our products and services should you be confused about any of the functions they provide.

Owner@Dev GB  
  • 5 years ago
  • Version Number 1.3

Simon Hodgkiss @simon8492

January 29, 2019 at 03:24:30 PM

Very useful! Amazing support had issues and fixed within a few hours! The plugin has come a long way since the first version and the latest version is even better! Keep up the good work.

  • 5 years ago
  • Version Number 1.3

Ryan @ryan2457

October 19, 2018 at 10:39:39 PM

A very nice module that fills the gap left by WHMCS in relation to customers and passwords. Yes, most of us use the module from serverping to do this job but that has nothing on this module. It's sleek design is already better than that module. Looking forward to the next version.

  • 5 years ago
  • Version Number V1.1

Version Compatibility

Compatible with WHMCS v8.9

Full Version Compatibility

  • Selected versions of WHMCS v8.9
  • Selected versions of WHMCS v8.8
  • All versions of WHMCS v8.7
  • All versions of WHMCS v8.6
  • All versions of WHMCS v8.5
  • All versions of WHMCS v8.4

System Requirements

  • WHMCS 8.6 / 8.7 / 8.8
  • IonCube Loader v12 / v13
  • PHP 7.4 / 8.1

* Requirements listed are in addition to the WHMCS default system requirements.

Support for this product

The best place to start if you need help with a specific product is to contact the developer. All WHMCS Marketplace developers have both a website and support URL listed.

Developed By Dev GB


v2.1.1 Released January 1st, 2024

Latest Version

  • New Feature: Keep database tables.
  • Style changes to WSC UI


Previous Versions

v2.1 Released July 21st, 2023

View/hide detailed changelog

  • PHP 8.1 compatibility
  • Pro to Free feature release (Frontend Buttons)


v2.0 Released January 10th, 2022

View/hide detailed changelog

  • New WSC UI
  • WSC Protect
  • WSC Trigger Warnings
  • WSC Update
  • New Sidebar
  • New Banner Designs
  • Language Translations
  • Choose which buttons to display


v1.6 Released February 15th, 2021

View/hide detailed changelog

Compatibility with WHMCS v8.1


v1.5 Released November 20th, 2020

View/hide detailed changelog

  • Support for WHMCS V8
  • Support for PHP 7.4
  • New configuration area
  • Automatically take users to the credentials form
  • Admin email alerts when users leave credentials


v1.4 Released November 19th, 2019

View/hide detailed changelog

*Addition of css banners frontend *Support for PHP 7.3 *Backend Compatability fixes


v1.3 Released July 20th, 2019

View/hide detailed changelog

  • Created admin notifications
  • Added WHMCS space for credentials on form
  • Database updates
  • Blend & V4 admin template changes
  • Addition of “Credentials” Tab to view credentials from admin area


v1.1 Released October 5th, 2018

View/hide detailed changelog

V1.0 - 03/10/2018 *Initial Release V1.1 - 05/10/2018 *Bug Fixes *Added FTP and SSH Information *Increased Allowed Ticket ID Length *Template Changes


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PreMadeKB WHMCS Knowledgebase - Step by Step + Images

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Tidio Live Chat

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