LiveAgent for WHMCS

LiveAgent for WHMCS

Developed By DeltaScripts

Compatible with WHMCS v7.6

A simple addon that lets a verified user view all his/her tickets and their status. This Addon connects to the API from LiveAgent (https://www.ladesk.com/). They provide a reasonable priced support system. We developed this module because we have multiple channels/product groups.

Setup

Once you have uploaded the script to the addon-folder, activate it.

You will be asked for only two things after you activate the module:

  1. Your API-URL (control panel at LiveSupport)
  2. Your API Secret Code (control panel at LiveSupport)

How it works

You must add a link to the support area, preferable the main navigation menu - or into a template of your choice. The link is this:

http://URL/?m=liveagent&action=list

When a logged in user go to that URL they will will get a lit of their support tickets (either open or closed). Your users can view the messages in detail.

Note that only verified e-mail users will be able to use it.

In addition to the ticket-list, they can click on the ticket and get a list of all messages on this ticket.

Requirements

You must go into settings at LiveAgent Control panel, API-section and create a new API-key. Give it a random name and only select "View tickets" on permissions. Your key is a string with more than 16 characters, displayed in the interface.

I reccomend to also only allow API access to your install IP to increase security. This is also spesified at their control panel.

Future Plans

  • Let users create tickets from inside WHMCS (not only view them).
  • Let users close/re-open tickets inside WHMCS.
  • Automatic link to the navbar-template

 

Reviews

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1 star
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1

Glenn Kelley @glenn8354

January 12, 2019 at 05:27:52 AM

I tried to purchase. Got a Message that Account was NOT approved yet when I log in.
I would love to say their support is awesome - except it has been 5 days and yet ZERO response to the ticket where they stated they would get back to me in 24 hours.

Are Haugsdal @are6456

February 6, 2019 at 07:49:16 PM

Sorry about that. We had an error in our support system and didn't get notification about you trying to contact us. We are now in contact with you and hope to serve you and everyone else better in the future - at least this bug is now fixed.

Owner@DeltaScripts  
  • 2 years ago

Version Compatibility


Compatible with WHMCS v7.6

Full Version Compatibility


  • All versions of WHMCS v7.6
  • All versions of WHMCS v7.5
  • All versions of WHMCS v7.4

System Requirements


  • A valid LiveAgent account

* Requirements listed are in addition to the WHMCS default system requirements.

Support for this product

The best place to start if you need help with a specific product is to contact the developer. All WHMCS Marketplace developers have both a website and support URL listed.

Developed By DeltaScripts

Changelog

v1.0 Released December 12th, 2018

Latest Version


  • Initial release

 

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