Once you have uploaded the script to the addon-folder, activate it.
You will be asked for only two things after you activate the module:
You must add a link to the support area, preferable the main navigation menu - or into a template of your choice. The link is this:
When a logged in user go to that URL they will will get a lit of their support tickets (either open or closed). Your users can view the messages in detail.
Note that only verified e-mail users will be able to use it.
In addition to the ticket-list, they can click on the ticket and get a list of all messages on this ticket.
You must go into settings at LiveAgent Control panel, API-section and create a new API-key. Give it a random name and only select "View tickets" on permissions. Your key is a string with more than 16 characters, displayed in the interface.
I reccomend to also only allow API access to your install IP to increase security. This is also spesified at their control panel.
The best place to start if you need help with a specific product is to contact the developer. All WHMCS Marketplace developers have both a website and support URL listed.
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