Secure Sensitive Ticket Data for WHMCS allows end users to submit sensitive information such as cPanel/DirectAdmin etc login details securely and removes on ticket closure or manually by the end user. With no risk on Data theft, Not only this but also it allows your user to make it priorities by paying a nominal amounts that you set eka Premium support for WHMCS ticket. If the ticket is specific to a department and details are not set then auto reply by the admin happens so that user can update the details.
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The best place to start if you need help with a specific product is to contact the developer. All WHMCS Marketplace developers have both a website and support URL listed.
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PreMadeKB - Readymade Knowlegebase Articles for WHMCS - With Images and 444+ Articles on cPanel, Plesk, DA, Softaculous, etc.
Find a client with his PIN code & be sure that the request is legit.