Freshservice For WHMCS

Freshservice For WHMCS

Developed By ModulesGarden

Compatible with WHMCS v8.8

ModulesGarden Freshservice For WHMCS is a module centered on ensuring an intelligent service management by introducing the top-rated Freshservice toolkit directly into your WHMCS. It will help your clients avoid the bother of switching between both platforms in order to keep their tickets under advanced control.

This module will enable your customers to open tickets in any of the available Freshservice departments, manage the existing ones as well as preview the history of recent tickets straight from within your functionally enhanced client area. At the same time, your teams will get to enjoy the practical ability to monitor and handle all WHMCS tickets in the admin area of Freshservice. In addition to that, you can easily set up relations between custom client fields in WHMCS and Freshservice so as to export all account details in a fully automated manner.

There are several tricks to smarten up your service delivery, and you have one right in front of you. Add a fresh twist to your IT helpdesk with our powerful in its simplicity Freshservice For WHMCS, and make a big hit with your clients!

Client Area Features:

  • View Freshservice Departments
  • Manage Existing Tickets
  • Open New Ticket
  • Fill Out Freshservice Ticket Fields
  • Assign Owned Service To Ticket
  • Attach Files To Ticket
  • List Recent Tickets

Admin Area Features:

  • Manually Export To Freshservice:
    • WHMCS Clients
    • WHMCS Tickets
  • Define Module Behavior:
    • Show Solved Tickets
    • Update Client Credentials
    • Define Replies Order
  • Define Available Support Departments
  • Define Client Service Field
  • Define Client ID Field
  • Define Ticket Status Colors
  • Configure And Test Server Connection
  • Toggle SSL Verification
  • Define Client Fields Relations
  • View Logs

Integration:

  • Automatically Export To Freshservice:
    • New Tickets
    • Clients On Tickets Creation
  • Synchronize Ticket Responses Between WHMCS And Freshservice
  • Transfer Ticket Fields Settings
  • Transfer Client Custom Fields Details
  • Transfer Custom Ticket Statuses

General Info:

  • Custom Templates Support
  • Multi-Language Support
  • Supports PHP 8.1 Back To PHP 7.4
  • Supports WHMCS Themes "Six" And "Twenty-One"
  • Supports WHMCS V8.9 Back To WHMCS V8.6
  • Requires ionCube Loader V12 Or Later
  • Easy Module Upgrade To Open Source Version

 

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Version Compatibility


Compatible with WHMCS v8.8

Full Version Compatibility


  • Selected versions of WHMCS v8.9
        8.9.0
  • Selected versions of WHMCS v8.8
        8.8.0
  • All versions of WHMCS v8.7
  • All versions of WHMCS v8.6

Support for this product

The best place to start if you need help with a specific product is to contact the developer. All WHMCS Marketplace developers have both a website and support URL listed.

Developed By ModulesGarden

Changelog

v1.0.4 Released January 26th, 2024

Latest Version


  • New Feature: WHMCS V8.8 and V8.9 support
  • Improvement: Implemented language overrides support, enabling the utilization of customized translations
  • Removed: Support for WHMCS V8.5 and previous
  • Removed: Support for PHP 7.3 version
  • Bug Fix: Eliminated "Argument #2 ($array) must be of type array" error that could occur when exporting tickets without an assigned client - case #34
  • Bug Fix: Updated API endpoint to eliminate problems with loading the addon module "Ticket Settings" section - case #33
  • Bug Fix: The ticket status name will now be properly obtained from the Freshservice panel
  • Bug Fix: Other minor code corrections

 

Previous Versions


v1.0.3 Released December 5th, 2022

View/hide detailed changelog

  • New Feature: WHMCS V8.6 support
  • New Feature: Support for PHP 8.1 version
  • Changed: Requires ionCube Loader V12 or later
  • Removed: Support for WHMCS V8.2 and previous
  • Removed: Support for PHP 7.2 version

 

v1.0.2 Released June 23rd, 2022

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  • New Feature: WHMCS V8.5 support
  • Removed: Support for WHMCS V8.1 and previous

 

v1.0.1 Released January 21st, 2022

View/hide detailed changelog

  • New Feature: WHMCS V8.4 support

 

v1.0.0 Released October 27th, 2021

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  • Stable Release

 

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