WHMCS Ticket Timer

WHMCS Ticket Timer

Developed By BusyRack Inc.

Compatible with WHMCS v8.6

WHMCS Ticket Timer is similar to Ubersmith's Timer. It allows you to schedule a specific ticket to perform some advanced actions such as: changing ticket status, changing ticket urgency (priority), changing department, flagging ticket to an admin, etc…It will even send you a notification when the Timer goes off. You can also schedule to send a reply to client at a time in the future.


  • Subscription: $1.66 USD per month
  • Onetime: $79.95 USD


  • Add multiple Timers for every ticket.
  • Run as CronJob every 5 minutes.
  • Email notifications sent to Admin users when tickets go off.
  • AJAX interface allows you to add/remove Timers without re-loading the ticket.



5 stars
4 stars
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1 star

Russ Michaels @russmichaels

May 19, 2021 at 10:39:16 PM

This module works great, been using it for several years and never had any issues.
They are features you rather wish were just built into the ticket system :-)

  • 3 years ago

Mark Fitzgerald @DynamicIDX

April 13, 2021 at 01:29:12 PM

Have been using this prior to busy rack purchasing it from the original company. Works very well. You can have it remind you or another admin, save templates and reuse them as well as set times for x days ahead or exact time and date. It can change the ticket status, assigned to, or even post to the ticket at a given time or x days later. I have not had any issue or found any bugs in the past 4 years we have been using it. I was surprised to see there were no reviews but that is not uncommon. When something works great you don't always see a lot of reviews on it. Keep up the good work. If there is an update, I would like to see an interface update if possible but that would be the one request.

  • 3 years ago

Version Compatibility

Compatible with WHMCS v8.6

Full Version Compatibility

  • Selected versions of WHMCS v8.6
        8.6.0 - 8.6.1
  • All versions of WHMCS v8.5
  • All versions of WHMCS v8.4
  • All versions of WHMCS v8.3
  • All versions of WHMCS v8.2
  • All versions of WHMCS v8.1
  • All versions of WHMCS v8.0
  • All versions of WHMCS v7.10
  • All versions of WHMCS v7.9
  • All versions of WHMCS v7.8
  • All versions of WHMCS v7.7
  • All versions of WHMCS v7.6
  • All versions of WHMCS v7.5
  • All versions of WHMCS v7.4
  • Selected versions of WHMCS v7.3
  • All versions of WHMCS v7.2
  • All versions of WHMCS v7.1
  • All versions of WHMCS v7.0
  • All versions of WHMCS v6.3
  • All versions of WHMCS v6.2
  • All versions of WHMCS v6.1
  • All versions of WHMCS v6.0
  • All versions of WHMCS v5.3

Support for this product

The best place to start if you need help with a specific product is to contact the developer. All WHMCS Marketplace developers have both a website and support URL listed.

Developed By BusyRack Inc.


v5.19 Released December 14th, 2019

Latest Version

  • Update timezone labels
  • Support "After" option
  • Add counter to Timer tab
  • Upgrade PHPMailer version
  • Support markdown format


Previous Versions

v3.0 Released February 24th, 2016

View/hide detailed changelog

Version: 1.0 - Last Updated: 10/01/2013

  • First public release
  • Add multiple Timers for every tickets.
  • Run as CronJob every 5 minutes.
  • Email notifications send to Admin users when tickets go off.
  • AJAX interface allows you to add/remove Timers without re-loading the ticket.

Version: 1.2 - Last Updated: 02/03/2013

  • Support Date Time format as in WHMCS settings (Localisation).
  • Stability

Version: 1.4 - Last Updated: 28/03/2013

  • Update to support WHMCS 5.2

Version: 1.5 - Last Updated: 18/04/2013

  • Auto detect and use timezone from PHP.

Version: 1.7 - Last Updated: 03/05/2013

  • Add signature in reponse message.
  • Fix timezone in cronjob.
  • Auto select current system timezone.

Version: 1.9 - Last Updated: 22/06/2013

  • List all active Timers in admin page.
  • Fix non-unicode characters.

Version: 1.9.1 - Last Updated: 22/02/2014

  • Allow selecting all admins instead of only ones in the same department
  • Fix viewticket.tpl to be compatible with new WHMCS

Version: 1.9.4 - Last Updated: 15/04/2014

  • Fix sending email with SMTP

Version: 2.0 - Last Updated: 26/06/2014

  • Update timezone names.
  • Fix an error running on Windows Servers.
  • NEW: support personal Ticket Timer Template per staff.

Version: 2.4 - Last Updated: 03/05/2015

  • Add option to send reply only if ticket has no update.

Version: 2.7 - Last Updated: 31/07/2015

  • Add sidebar menu
  • Support WHMCS v6
  • Bug fixes

Version: 3.0 - Last Updated: 24/02/2016

  • Sort admins by firstname
  • Change/add remove-on-update option
  • Add log entry when adding/removing timer


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